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April 2023 by Melissa Johnson
Matter got me in right away, was friendly, knowledgeable, and helped me just add a little pop to my hair. It is in a gorgeous boutique... I'd definitely recommend..
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March 2023 by Lauren Jackson
Go see Hailey at this salon! She was super friendly and knowledgeable, fair and honest pricing. She does excellent color and cuts, the best I’ve ever had. I will never go anywhere else.Services: Hairstyling
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December 2022 by Kennedy Myers
All the stylists here are so talented! Jess is amazing: she fit me in at the last minute, listened carefully to my needs, took great care and attention to detail in my cut and color. She was such a pleasure to chat with and did an excellent job with a difficult ask. Can't recommend her and Koi more highly - thank you, Jess!
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June 2022 by Monica L.
I have been loving my haircut ever since Hailey fit me into her schedule in March! I was in Spokane for just a few days, and I feel like I won the jackpot. Hailey is lovely and so talented. It was a joy to hang out in the salon. Thank you, Hailey, for a terrific cut, style and the pleasure of your company.
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April 2022 by H S.
I am 60 and have short, grey hair that has been damaged by cancer treatment drugs. I needed someone to help with a plan and a cute sassy cut. I saw Katherine. It was apparent that she was not interested in me as a client (not young and adorable?). She never washed or even wet my hair, trimmed a bit on the back and charged $30. I'll keep looking for a stylist.
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March 2022 by Jacquie Brownell
What a great salon and experience! Mattea is magic and my hair looks amazing. Thank you and see you soon!
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October 2021 by Cory Weldon
Great stylists here, best haircuts I've had. Ask for Jonica for men's haircuts and Matea for all you ladies out there looking for a trim or coloring.
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June 2021 by Susen Larson
Kim, was a pleasure taking to you and your family at the beach in whitefish. I will come over to get my hair cut / stiled in November. My Son will be getting married in dec. enjoy your babies!
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June 2021 by Traci Young
My daughter and I were customers and she canceled one appointment for an emergency ( stated she would reschedule, never did) and then my daughter’s the day of because she asked for a redo to get it lighter last time. @jesshatchShe is a nice person but unprofessional when dealing with clients. I paid over $400 for both my daughter and I! My daughters appointment today was for her graduation, now we have to scramble to find someone else.Services: Balayage
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June 2021 by Karen Farris
Mattea did an amazing job! I went in needing a poor hair cut from a different salon fixed and wanting to try a new hairstyle but not sure what. Mattea was able to easily and confidentiality make suggestions what we could do to fit me and my lifestyle. My new cut and balayage is super cute and easy to style! She even took the time to show me an easier and better way to curl it. Thank you Mattea and Koi Salon!
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May 2021 by Emma Davis
A cute salon with bomb hair stylists! Jess Hatch is absolutely amazing at what she does and makes you feel so comfortable every time. Never left her chair unhappy. Would recommend a million times!
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March 2021 by Amanda C.
As I am new to the area, Kathrine was recommended to me by a friend. I am SO glad she did - Kathrine did an AMAZING job! She was super attentive to my wishes, and delivered over my expectations. Look no further if you're in need of a hairstylist that is a wizard with blondes!! The salon was clean and cute as well. An overall top notch experience.
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February 2021 by Lisa White Tanner
Anna is Amazing..
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February 2021 by kristen chapa
I have tried to get a hold of someone in this salon to schedule a haircut about 10 times and even left a voicemail requesting a return call to make an appt. It has been almost 2 weeks and I have yet to hear back. This is so irritating.Update- I was called by the salon today and they were very apologetic for my calls falling through the cracks. Thank you for working to fix it.
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February 2021 by Ashley M.
I had a truly terrible coloring experience at this salon when I first moved to Spokane. I have naturally dark hair - a level 4-5 and wanted to come in for balayage before a trip I was taking to Texas. I described to Mattea exactly what I wanted - natural balayage just a level or two lighter than my normal hair color to break things up a bit and she assured me she could make that happen. We spent forever coloring my hair that day, with several toners and "adjustments" because what she tried first "wasn't working"? I went home that day with literally green/blonde streaks in my otherwise dark hair. Upon washing my hair at home, I called her back and said that I wasn't happy with the color and asked if I could just put toner or some dark color back on my hair to cover things up before my trip in a few days. She said she was completely booked and couldn't come early or late to help me out and that she'd try to squeeze me in when I got back. I'm sorry, but if your client has paid over $250 for color that they're unhappy with, wouldn't you make time to at least put some toner on their hair? I literally would've even picked up mixed color and done it myself but there was literally no accommodation made. I went on my trip with terrible hair and when I came back in to see her to try to fix my green highlights, she acted super annoyed the entire time. Threw some toner on my hair, sat me in a corner while she worked on other clients, and then rinsed my hair and literally said, "I don't have time to dry this to see how it looks, but the toner should help. I'm not going to charge you for this session, but I won't complain if you want to leave a tip" and then stood there and looked at me until I handed her my card. I have literally never had such terrible customer service. You dyed my hair green, made me wait over a week to get it fixed and then expect a TIP? I honestly should have gotten a refund. After said tip, I spent over $300 for a dye job that I then had to pay a different stylist at another salon to cover up. I can understand if maybe you were overwhelmed by the task, mixed the color wrong, something went awry, but at least be apologetic about it and don't ask for a TIP when literally you're fixing a mistake. It was a literal joke. I would never recommend this salon after my experience.