Horizon Credit Union is a not-for-profit financial institution located in the Northwest. They aim to provide relevant solutions to improve their members' financial and personal well-being. Each member's financial journey is unique, and Horizon is there to guide them towards their dreams. While some members have had issues with the insurance tracking center in Texas, the majority of reviews praise the excellent customer service at Horizon. Employees like Autumn, Erika, Kristine, Jenn, Hailey, and Sara are consistently described as kind, efficient, and helpful. Members appreciate the warm greetings, quick service, and overall positive experience at Horizon's branches. Compared to other banks in the area, Horizon's $29 overdraft fee is seen as reasonable. Members express loyalty to Horizon, stating they would not swap credit unions and look forward to visiting the branches. Overall, Horizon Credit Union is highly recommended for its personalized approach and outstanding customer service.
Very friendly and helpful I sure appreciate all that they do. Thank you Erika, Autumn and Jenn for all you do.
December 2023
Autumn is a gem!!! So kind and efficient. She helped organize and direct me to just the right people. On top of the fact that I walked-in without an appointment or having ever visited Horizon before. Her demeanor is wonderfully, beautifully, infectious!!!
August 2023
Erika S., Kristine, and Jenn have always been extremely helpful and friendly and made sure each transaction I've made goes as smoothly as possible. I would definitely recommend banking here and won't go anywhere else!
