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August 2024 by Christopher Erb
So this freightliner charged almost 300 dollars for a forced regen, the freightliner in Seattle charged half that. I wouldn't come here if you have any other options. What's the book price for a forced regen?
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August 2024 by Asad Garissa
Concerns Regarding Service Experience at Freightliner North Spokane WA.
I am writing to express my disappointment with the recent service I received at your facility.
During my visit for a brake adjustment and wipers replacement, I encountered significant delays in the service process, leading to a considerable waste of my time. Furthermore, I was surprised to be charged $889.65 for what I perceive as a basic maintenance service. This experience has left me feeling that my hard-earned money was not well spent, and I must say, it feels like a form of unfair practice.
As a customer who values transparency and fair pricing, I feel it is important to share my experience with others in the community. I believe it is essential for fellow citizens to be aware of the service standards at your establishment to make informed decisions about their vehicle maintenance needs.
I sincerely hope that this feedback will be taken into consideration and that steps will be taken to address the issues I have raised. I trust that you will take the necessary measures to ensure a more satisfactory experience for your customers in the future.
Thank you for your attention to this matter.
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June 2024 by Adam Urus
All I can say about this place.. They are rude, too lazy, too slow and sooo expensive services and parts.
I read the reviews below, and I see that the person who responds to the reviews gives the number of the manager Ryan and advises to call him so that he can do something. Why are you giving the number of some Manager named Ryan if he can’t do his job before, what can he do after people have lost a lot of time and money and got a lot of stress. The management and customer service sucks!!!
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June 2024 by Rupinder Dhaliwal
YOU GUYS ARE LIFE SAVERS, my 2022 Cascadia broke down due to radiant leakage and few other major issues, these guys got everything repaired within 12 hours and everything was covered under warranty, dealing with Charlie was amazing, thank you so much guys, TEAM AMBER TRUCKING LTD.
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April 2024 by Sha M
28 dollars to copy a key wooo baby. I could get it for 12-20
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March 2024 by Jato Logistics
Parts department never answers their phone.
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March 2024 by zilani mogra
All Service are good people are good
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March 2024 by HeyworldmyGOD Isreturningsoon
“Arriving on 3-4-2024 at 1:20pm checked in parked and waited, pulled truck in 3-5-2024 @ 9:00am, recall on brake module, egr cooler leaking, 3 pass threw seals leaking, check engine light, 4:30 pm I’m given a repair sheet, all while waiting I’m back and forth to smoke area which bypasses the area where my unit is being serviced, two technicians 4 trucks, the technicians are serving two trucks at once, which explains the 9am-4:30pm diagnosis wait, ok it’s 3-5-204 we have the diagnosis we ordered the parts( now the part that they are replacing you can’t reuse the same parts to secure the new unit that was ordered so the thing to do anyone who do is check inventory for parts and order everything together did not happen they ordered the egr cooler it made it 3-6-2024 *{11am}* they didn’t attempt to get the unit in to be serviced until 3:30-4pm now it’s a 3-4 hour job they close at 11pm technician knocked on door I ask him to give me 5-10 minutes I had food on but I was wrapping it up warp things up 7 minutes after I’m very accurate on times because I had a timer on my dinner walk in (Misty) was telling the technician to push it off until 8 or 9pm not knowing I was standing at restroom I heard everything/her shift will be over, once they take it apart I can’t sleep in my truck, so I walk to front desk tell her hey I’m done I was cooking dinner, her exact words were ohh I told him to move on to other jobs it may be tomorrow or Friday before they’ll get to it, 7pm (Rob) walks out which he was very helpful in the situation told me hey if I pull this truck in and we don’t get it bk running before 11pm you can’t sleep in it, ok we come up with a solution jus go ahead sleep tonight we’ll pull it in 7am surely it won’t take 16 hrs to get it up and going 3-7-2024 7:38am knock on truck I get out, they take unit in, 5 minutes later get a call, they don’t have parts to secure new unit which was ordered 3-5-2024, now if you’re aware that you can’t reuse any parts when replacing a egr cooler why would you not order everything that is need to replace it initially when cooler was ordered on 3-5-2024, now here it is 3-7-24 unit is taken apart I can’t sleep in my truck, the parts won’t be here until 3-8-2024 entire week for a 3-4 hour job, ******* ********if you read the reviews trust me they are true I’ve never met these people before in my life I’m 3k miles away from home I have no reason to lie or make anything up about this location (Misty is exactly who the reviews say she is very rude and ***prejudiced** individual that should not be at the front helping at any operation,******* trust in believe no one is making these reviews up future truck drivers of any other ethnic don’t take your unit to this location very unprofessional but this is what you can get away with when every one is covering every ones bs no one at the corporate office knows, who’s in charge, locations forward you to someone who will cover the person or personal that issues is pertaining to its a complete ? you’ve been warned
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February 2024 by Eduardo Tarusov
Awesome store. We need KW and Peterbilt in this location.
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January 2024 by C Jordan Cooper
Parked at Truck stop next to them in a storm. Had light out. Truck stop said try Freightliner. Walked over 2 guys at parts counter 1 with a customer, other no eye contact. After about 5 minutes 2nd guy says "what" asked about my light his answer "dude your screwed" I asked "any suggestions" his reply "told you your screwed". Customer at first parts guy then steps in suggesting other places. 1st parts guy said "Utility across street."Ain't nothing like friendly srrvice!
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December 2023 by Dan Tye
Just bought a 2024 Freightliner. Thank you Brian for the excellent customer service. I appreciate the time you took to explain all the features on this truck.I would also like to thank Susie for always getting right back with me to answer all my questions. She had a moose guard and chains installed for me and the guys did a great job! Thanks to all
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November 2023 by Bruce Langridge
Friendly helpful
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October 2023 by Carol Hood
In the past, they were great. However, this year, they waited until we arrived with our 2003 motorhome to inform us that they no longer service RVs over 10 years old. They couldn't tell us that when we made the appointment and before we used $100 in diesel fuel?We are very disappointed with this new policy and the way they implemented it.
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September 2023 by Terry Davis
Easy in and out fast with the right parts for all the trucks
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September 2023 by Preet Kamal Singh
Dont come with any expectations.
Unprofessional and harassing
