Famous Footwear is known for its polite and friendly staff who consistently provide excellent customer service. Many customers appreciate the clean environment and the helpfulness of the employees, with some standout experiences highlighted by specific team members. Shoppers often find great deals on brand name shoes, especially for kids during back-to-school shopping. However, some customers feel that prices, particularly for toddler shoes, can be higher than expected. Overall, the store is a popular choice for families looking for quality footwear at reasonable prices, despite occasional concerns about cost. Many customers express their intention to return due to the positive experiences they have had.