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June 2024 by Alex D.
Doctors and vet techs are caring and wonderful, as is Mara (?) who works in the front office. However, Tina, the surgery scheduler is awful and there seems to some general disorganization in the office. I had been trying to schedule my dog's spaying appointment for a month. After my husband took my dog to her last appointment, he was told that they will be calling to schedule the spaying. This call never came, so I called them, probably 4 or 5 times, clearly communicating my desire to schedule the surgery for July. Each time, I was told that either the surgery scheduler was not present so I could not schedule it, or that they were "not booking for July yet" but that they would call me back when they were. This is a direct quote. I never received a call back, so I continued to call trying to schedule the surgery. Finally, today I spoke to Tina, who told me she had scheduled my dog for a date in September. I was shocked and confused as the plan was always to do the surgery in July, and I clearly communicated this to her. At no point in our prior conversations did she indicate that scheduling in July would be an issue. I am a teacher so it was important to me to have the surgery done over summer break when I could look after my dog. She also has a painful tooth that needs to be pulled, and we planned to do so during the surgery. I asked about July, and Tina indicated that it was all booked up, and she had been referring to their "Friday appointments" when she told me they weren't booking July yet. This is clearly a lie, because at no point did she bring up Friday appointments in our prior conversations, nor did she indicate in any way that booking in July would be a problem. She also admitted to me that they had booked July appointments in March, which made no sense to me given her prior REPEATED assertions that they weren't booking for July yet. She was not sympathetic or apologetic at all, and passive aggressively brought up the fact that they had offered two dates in June. I do not recall her doing this, but even if she did, this would not have worked for my work schedule and I also got Covid for a long time and it was an irrelevant effort to save face because July was always the plan. Her behavior on the phone was quite frankly appalling, and it really shouldn't be this hard to book a routine surgery. Had she just admitted that maybe she forgot about us, or been the slightest bit sensitive and apologetic, this would not have been such an issue. I called up Garland and they are getting her in next week. I will be taking my business elsewhere because I should not have to call over 4 times to schedule a surgery and be given the runaround, especially considering the high prices they charge. They may rebut by saying that we had not done the urinalysis yet, but we were clearly told that we could schedule prior to doing this. The whole situation was really unacceptable and took up a lot of time and energy that could have been spent elsewhere.
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April 2020 by Jacy R.
I have taken my pets to this group of veterinarians for the past 19 years and wouldn't consider going anywhere else! I have immense respect for each of the veterinarians and trust them blindly. They are kind, compassionate, superb clinicians who take the time to listen to all of my concerns, perform a thorough examination, and then explain their assessment and recommendations (including the pros and cons of each option). Their vet techs are also compassionate and highly skilled. I drive from the far South Hill to Wandermere to bring my pets to them because they are simply the best!
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November 2019 by Genna R.
I'm new to the area and I've been looking around for a new veterinarian for my kitties. I've been calling around to see who best fits and it seems most places want to just get you scheduled and off the phone. I called here and talked to a kesha, she was so helpful and answered my questions and concerns. She didn't act like I was a bother. Super professional and helpful!! I'll be making an appointment soon!
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November 2019 by Brianna H.
Today was my second visit to Wandermere Animal Hospital. The first visit was pleasant. I saw the Veterinarian and she was knowledgable and friendly. My second visit, was mediocre, at best. I brought in my kitten, who is now 12 weeks old, to get his FVRCP booster shot. My appointment time was at 4pm and I arrived at 3:50 ready to check in for my appointment. The receptionist, Courtney, looked up my visit and said she couldn't find anything. She asked the second receptionist, Keishia, who said that she had canceled my appointment cause she thought I "wasn't going to show up". Like I previously stated... I was 10 minutes early to my appointment. I asked if I was supposed to show up to appointments earlier than 10 minutes prior, and Keishia said "no, but usually people do anyways" ( in a very rude tone). Mind you, I was early.. They fussed with the computer to re-add me to the schedule for about 10 minutes and then got me back into a room. My appointment was with a 'vet tech'. His name was Jacob, he came into the room and called my cat by the wrong name. He started talking about proceeding with treatments that had already been completed at my last visit. He wanted to re-de worm my kitten, who had already been de-wormed 3 times (which I was told was normally the series that kittens received). I asked how many times (AGAIN) my kitten should be de-wormed and he said three. He then took my kitten to the back and administered the shots. When I got my bill, they charged me $64.00. I got charged for the booster shot... and de-worming, for $40. I have no idea why they went ahead and de-wormed him a 4th time. AND he AGAIN wrote the wrong name for my kitten on my sign out sheet. I was very frustrated. I will be going back to complete my kittens shot series, and I am hoping to have an experience more like my first visit, but if not, I will be finding a new vet.
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April 2019 by Kenneth Field
Excellent veterinary care ...
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August 2018 by Stacy P.
This is the BEST Veterinary Dr. Office. We've been taking our fur babies to Wandermere since we moved here 3 years ago. They treat our dogs like they are their own. I can't compare them to another Vet since I've only ever brought my pets to wandermere hospital. Keisha is awesome, she's welcoming and sincere. The Vet techs are great, they really do care. I trust the veterinarians 100% with our fur family. IF YOU WANT EXCELLENT TREATMENT FOR YOUR PETS BRING THEM TO WANDERMERE ANIMAL HOSPITAL Thank you Wandermere
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February 2018 by Alicia C.
I love the staff here. We got a puppy November 1sf and have only taken him here. Prices are amazing and they treat us so well. Even an ear infection didn't break the bank.
