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August 2024 by IMallie200
I brought my car here and it was not going to be able to be fixed, needed to be scrapped. I was told they might be able to buy the car from me but the guy who could buy it was on vacation for 2 weeks and he would call me when he got back. He never called. I had a series of stressful and difficult situations come up in my life during this time, I never heard back from them and honestly forgot about the car. The next thing I know they have sent me a letter that they have towed and impounded my vehicle. They never called me once to try and figure it out with me. Now I'm stuck paying money to the tow company for a car that doesn't run. If they would have told me even once they won't buy it I would have towed it myself. Terrible customer service.
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August 2024 by Sarah Aczas
I was recently in an accident while visiting Spokane. I reached out to Cortes Nissan and spoke with Dan in their Service Center about having it towed to them to get looked at. He was friendly, helpful and accommodating. He made a very unpleasant situation easier and I am so grateful for his, and Cortes Nissans help and service.
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June 2024 by Adam Fallis
I had a positive experience with Dave, the GM, when addressing the maintenance issue with my Nissan Pathfinder. Effective communication and the willingness to listen to my concerns are key components of good customer service. I want to say thank you, for being there for us. This is why I recommend Dave Smith Nissan for their dedication to the customer and making sure you are a part of their team. Loyal customer since 2018
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June 2024 by Matthew Cunningham
Very recently I had a bad experience at Mechanics Pride when the brakes on my F150 got worked on. I took multiple trips to and from their shop while they claimed it was "fixed." Yet, they left me with looming issues. The service team, specifically Derrick Abney, was a tremendous help in resolving all the issues Mechanics Pride left me with. His communication put me at ease. He informed me the work that would be needed and asked me if it was okay to perform the labor before the mechanics started. He was up front on what price I was looking at as well. I reached out on a Thursday, dropped my F150 off that Monday, and then had my F150 back that Tuesday with the repairs completed and fixed. Nissan is lucky to have the professionalism and diligent work of Derrick Abney on their staff.
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June 2024 by aj newcomb
Todd was great. Very informative and helpful!
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June 2024 by Kierstin Loosier
Todd is amazing go to him for anything!!
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June 2024 by Margarita Gossett
Great service and great staff. They were fast kind and courteous. Danny Thomas always takes great care of my car.
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June 2024 by Brooke Blessing
Brand new engine started leaking oil less than a year. Took it in they sent me home said nothing was wrong the oil cap wasn’t on tight enough (seriously) now the engine is blown. They put in a faulty engine and will not take accountability have taken advantage of me as a female. They know I don’t have the money to sue. I will be taking a $10,000 loss due to them taking advantage of me. Unacceptable they have destroyed my life.
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May 2024 by Tina Levesque
The service was excellent and the waiting area was very comfortable.
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May 2024 by M4verick1986
Dave smith from the sales guys to the service guys to the finance guys are all great 10 out of 10!
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May 2024 by Brett Springer
The team at Dave Smith has taken great care of us.
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May 2024 by Mike Quinn
Many thanks to Alex Hidalgo and his technician, (sorry I can't recall his name, great guy!), for prioritizing my repair as I had broken down on my way through Spokane. They got my part and got me back on the road by the afternoon and I made it to my Dr appointment and didn't have to reschedule! I'd waited 2 months for it, so it was vital I make it home on time.
Alex is the consummate service advisor. He is a true professional and I was quite impressed by him. I was a dealership ASM for many years so I knew how much he was going above and beyond just to help me get home. I spoke to the tech afterward and could tell he had some struggles getting the alternator out, but overcame them and still beat flat rate to get me back on the road in record time!
I also had a very nice experience with the shuttle driver, Elijah. We had a good visit while he drove me around. He too impressed me as a young man with high aspirations and the willingness and fortitude to achieve them. He will do well in whatever he chooses to do.
Thank you Dave Smith Nissan!
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May 2024 by Jean Bautista
I highly recommend this service center! Danny is so accommodating, very professional and cares about the safety of his client. He made sure that everything was taken cared of and my car is in tip-top condition when I left.
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May 2024 by Emily Castro
The sales team was extremely wonderful and accommodating!! Definitely exceeded my expectation.
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April 2024 by Roney Wheeler
I went in and was met with nothing less than extreme helpfulness and patience; my overall experience was definitely a 10/10! I was treated with great respect and I felt extremely welcomed. Savanna was really great and helpful!
