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October 2024 by Dan
Good experience.
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October 2024 by Derka Derk
I ordered new tires through their website to be delivered to the store, when it was time to install the tires the technician called my wife directly to let her know that our lug nuts were malformed and unable to be reinstalled on our vehicle. They further explained that this is a well known issue with Ford lug nuts. I work for a well respected service center and do the majority of my own work on my car, tires not being one of them. Over the last year I have had all four tires removed and reinstalled for other repairs and had no issue. When I came in to have a discussion about the lug nuts with a manger he told me I only had two options, pay for new lug nuts or take my tires elsewhere. Brian further explained that it was a " safety issue " because the lug nuts may not be easy to remove after they reinstalled them. So my options were to pay extra for them to fix a mistake they caused or have them basically fuse my old lug nuts back onto my vehicle so I would need to pay another company more money to break them off. This was honestly one of the most frustrating and ridiculous interactions of my life, I have never once heard of Ford lug nuts having an issue so consistent that it is well known among mechanics. My shop works on all models year vehicles of many manufacturers and this is not a known issue. My piece of advise would be to take pictures of every nut, bolt, tire, wheel, side panel, and underskirt so if they try to pull similar scams you have to evidence to back up your actual truth.
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October 2024 by Rosanne Collins
I have purchased all my tires from Costco but today when I had a problem they wouldn't return my call. I will remember this the next time I need tires.
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October 2024 by Tynica Dunlap
Employee was grumpy and when I made a comment about it he retaliated by lying and saying that the tire had no holes and that the wheel was the problem. Because of the rudness I did not trust this and when the tire was flat again the next morning having never been driven on it was taken to Les Schwab where they found obvious nail holes. Les Shwab fixed it for free, where as Costco charged me to look at it and lie.
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September 2024 by TWilson Squared
I don’t know what people are talking about with negative reviews. This is the best tire place ever. They have the best warranty. I recently got a flat in a pretty new Michelin tire that’s over $300 a piece. My Costco warranty basically pro-rated the wear and gave me a brand new tire to replace it. Yay! Thanks guys
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June 2024 by Rance Brown
Have tried several times to call and there has never been an answer... so I wasn't able to buy tires.
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October 2023 by Les Osborne
Great service went there and did not have an appointment they where nice enough to squeeze us in!!
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October 2023 by Derek T.
This review is based on about ten visits. One of the worst managed Costco's I've ever shopped. The number of Costco's would be over thirty in a few states. Over a week ago, I shopped here after visiting the VA. I had four items and approached a cashier who was talking to her bagger. She was eating and complaining about life. There were no customers nearby which is why I approached. I stood there for at least a minute listening. I was not in a hurry and was chill. After a bit, seeing the bagger looking at me, she continued talking to the employee. I decided to back up my cart and go to another stall. The woman employee in her 50's grabbed my cart, halting my movement. The bagger began to shoot a scanner. I asked, "Can you let my cart go." She asked why, we are going to scan your items. I told her no, I'd like to go to another aisle. She let go slightly pushed it. Gave me a nasty look and said something rude. I ignored her, walked two aisle away. That clerk began scanning my items. The cashier from other aisle was mouthing something to me, laughing and mocking me. Another cashier nearby walked to her and joined her behavior. My transaction was quick and I took my cart to look for a manager. I had a employee in her 50's identify herself as a supervisor. I saw her name tag was a ten year employee but didn't identify herself as a supervisor. I told her what happened. I did nothing to provoke such humiliating behavior. The employees were still doing their actions. I went to the parking lot and called the assistant GM. He couldn't confirm if that was a supervisor I spoke to. I told the story. I said I think part of the reaction was possibly due to my veteran hat. I couldn't figure out why she and her employee friends mocked and made fun of me. It's sad to be at this age and get treated disrespectfully. I called Costco corporate but they told me they don't accept a complaint. As for the store.....I've seen employees be rude to other customers and the store is in disarray. Employees emulate supervisors and administration. In this store, I recommend a overhaul of the management and then slowly clean house of rude employees.
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August 2023 by Kyle S.
Compared to the valley location. This location has a better wrap on having welcoming employees and providing a better customer experience.There is always things to improve but the benefits of going to this Costco over the valley is exponential.Keep up the good work guys.
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July 2023 by Fabulous F.
So I am from the land of Costco Corporate (Issaquah, Washington - it's where I grew up) and have literally been going to Costco since 1983 (first Costco was in Seattle, yo!) I've been to Costco's all over the country and even in other countries. I have multiple friends who work at Corporate and on the Costco magazine. I have always LOVED Costco.This is the Costco that is the closest to my ranch and my parent's estate, so this is the one we usually go to. The last couple of weeks, something has changed. The employee's have become very unfriendly and aggressive. The optical department refused to do measurements for me so I could ensure I was buying the right size glasses. Wouldn't check my ppd. (I'd just gotten both contact lens and eyeglasses prescriptions right there in their store.) Told me to "just go try things on." No, I want to be measured and then see what is available in my size, not just try on glasses randomly that other people have ALSO tried on (covid is STILL around, you know. And I've never had it and don't plan on having it.) They check cards now at the door (normal) AND again in the self check line (new), and literally stare/glare at you while you're ringing up your groceries and try to micromanage you. Even my super nonconfrontational elderly mother made a comment about how she felt like she was being treated like a criminal. (She is one of those people who won't leave negative feedback or speak up for herself, EVER, she'll just quietly leave and will no long patronize that establishment. For her to make a comment like that, you know she is very angry, even though she says it in the kindest most genteel way.) So sad, I hope this is not the way of the future for this once glorious location or the company itself. Next time I need to make a Costco run, I'll consider going downtown or to the Valley.
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June 2023 by Patrick S.
Can't grind your coffee beans here!! I was told by an employee to go to a grocery store and do it. How unfair.
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April 2023 by rhyan clark
I have tried to call the tire center for 5 hours now and no one will pick up. when I talked to the administrative staff and told her I have called once every hour she said “wait” and put me on the other line again. Then called her again asked for help and for her not to put me on an empty line then said “one second” and put me back on the line to the tire center. It’s getting ridiculous
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March 2023 by Charles R.
This has got to be one of the best Costcos on the west coast... or at least in Washington. Friendly staff, usually not understaffed, pretty large location, decent parking lot that is laid out logically, and plenty of gas stations. I've regularly been to the Portland, Vancouver, Tacoma, Puyallup, Federal Way, South Hill Spokane, and South Center Seattle Costcos and this one is by far the best.
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January 2023 by Ashley C.
Couple weeks ago Rhonda the woman who checks your membership to let you in completely stopped me and wouldn't let me in because she claimed it wasn't me on the membership account. She was completely rude and dismissive. I was thinking she had a bad day so I just left. TODAY she actually let me in but she followed me around the store. Like she wanted to catch me stealing something. Like dude?? Are you fr??
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December 2022 by THOMAS LOOKABILL
Ordered some winter tires, which were desperately needed as my all terrains were not holding on our ice roads :P They were booked out through Dec for appointments, but made room for me on a walk in. Nice people and they did a great job. Tires with install were nearly 30% cheaper than any other option I checked.
