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October 2024 by den&love
I came to fix my issue. I had tire flat. I've been waiting for 4 hours and nothing. I had to gave back my key and leave this place. So sad
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July 2024 by Robert Lasko
Shop at tire rama costco has horrible customer service and they do not prioritize customers that they wronged at all. I'll save you the details, but my four problems with costco are that they absolutely refuse to put on oversized tire, scared up my lug nuts, and mounted my tires wrong, they made me wait all day while they serviced other people's vehicles before they serviced mine. I bought tires through costco and they mounted them incorrectly and caused stem and bead leaks in 3 of the 4 tires. I was in there shop nine days after they mounted them, I was the first person in there when they opened. They did not service my tires until they had serviced all other customers, I dropped them off at 10 in the morning and they were not done until 7 in the evening. Worst customer service I have ever experienced. Spend the extra 200 dollars and go through tire rama, I have had better customer service with them servicing tires I didn't buy through them and they did it for me for free because my parents are regular customers.
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April 2024 by Liam Batanides
I'm sure they do great work on most cars, but I would have liked to have known that they don't seem to like mounting tires to aftermarket wheels. Since they will NOT answer their phone, I drove out and made an appointment 2 weeks out to get my winter tires swapped out, and showed up on time they day of my appointment. I waited about an hour for the car to be serviced, and when it finally went on the lift, I was immediately told my tires "rubbed" (they don't), was shown a wear line (literally just a mark on the tire) and, when I asked if they could just do it anyway since I had already paid and waited, I was told that they "aren't mechanics" (clearly). Not my favorite way to spend an evening.
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April 2024 by savi
great job replacing my tires- misplaced one of my specialty lug nuts that was an extra. dissapointed.
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March 2024 by Tim Burger
Had my tire repaired from running over a piece of metal. The crew on duty were very prompt, polite and professional.
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December 2023 by Larry Bryant
Wonderful polite staff.
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December 2023 by Isaac Steltz
Wont answer the phone no matter what, absolutely do not care about their customers and it shows.
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December 2023 by Mark Webb
Fabulous!
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November 2023 by Christopher Cox
You simply can't beat Costco's prices, but when you match that up with their incredible service in the tire department, you just can't go wrong when buying that new set of tires. Nobody budgets for tires, but Costco makes that hit a lot less painful with their discount options.
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November 2023 by Denise Mclain
Definitely the WORST experience I've had at a tire center. I ordered tires online and made an appointment to have my tires put on. I show up and the line was incredibly long. They have people dropping off, picking up, buying tires, and asking general questions all in the same line. No organization or anything. I finally drop my car off and explain I want my new tires put on the rims in my trunk and to have that set put on my car, my old wheels will just go into the back of my car. Only 30 minutes after I leave I get a call that they have my car but need me to answer some questions before they start. I'm not sure what's confusing about putting new winter tires on my car and taking my summer wheels off. I spend the next 20 minutes calling the store. I got hung up on twice and otherwise it just rang and rang. Finally, they call me and tell me my car is done. I ask about the voicemail and the employee has no idea what I'm talking about. I have zero confidence in the work done at this location. No communication, no organization. Just an incredibly stressful day dealing with them. I will never go here for tires again.
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November 2023 by Slava Mishin
They will NOT MOUNT ANYTHING THAT IS NOT FACTORY - I bought replacement tires to match the tires I already had on my truck. I called to confirm that they will work, checked the pricing and got an appointment.After waiting 3 weeks, I get there 20 minutes early and spend that time waiting in a long line with only a single register open. I hand off my keys and get a call from Scott, 40 minutes later that “I won’t mount these” because they are “too big” and heavy and “you have aftermarket wheels” so it’s just “not what we do here”…that would’ve been nice to know BEFOREHAND when I called and verified everything and wasted 2+ hours driving and waiting here.TLDNR: the business model is: if it’s easy then they will do it. If they don’t feel like it, they wont. Except first, they will wast your time.
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August 2023 by K V
They had great service here years ago. At the time (2017) they had a female manager & they got my rotation done in 20 minutes.
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June 2023 by Booth TamiJo
The staff at this particular Costco are freaking awesome!! Thank you for all you did and do. I appreciate you.!!!
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June 2023 by Chip Phillips
Richard balanced the rear tires on my 65 mustang and did a fantastic job. WAY better now, after TireRama and Discount tire weren't able to do it. Thanks! Highly recommend.
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June 2023 by Josh Davis
Just terrible, over two hours for a tire swap,At least 5 technicians and only two vehicles on lifts. My pickup sat on the lift for an hour and a half with no wheels and tires on it. And no one doing much at all. I will not return, discount tire could have turned through 20 rigs in the amount of time these guys did 2.
