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March 2024 by Rachel Wurz
So basically me and my friend were at this Clair’s the workers followed us around and stared at us one girl was taller and had piercings she had long black hair and a lot of make up the other work was blonde shorter with freckles I don’t really remember what that one looked like, anyways, basically they followed us around the store and after we left we could see them staring at us through the window, I don’t if it’s store policy to follow teenagers around to make sure they aren’t stealing but it made us very uncomfortable, we went back a little later to buy something I had wanted the moment we got in there one of the workers went into the other room to get the other worker like why do you need 2 people to check someone out. The next time my friend went there she looked at the worker smiled to be nice and put her phone in her pocket it was the same worker with black hair she came over to her and said “I saw that you have to put that perfume back.” My friend pulled her phone out and said “what this is my phone.” The worker looked her up and down and walked away my friend left and was pretty mad, I don’t know if it’s store policy to look at teenagers but it’s annoying and made us really uncomfortable.
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March 2024 by Jen H
Had a great experience getting an ear piercing. Patient helpful staff. I recommend this location.
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December 2023 by Tebaliah Blackwell
Yes, they overcharge for cheap looking products, but I appreciate the variety of cute items in these stores.
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July 2023 by Joseph Vasquez
Too many special bought more earrings for my Granddaughter.
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June 2023 by Runic Nature
Honestly i have my reservations about getting piercings here. My last set I got done here were not only slightly crooked, but the healing process was AWFUL from unclean practice.But there's a worker there, I don't know her name (or preferred pronouns, so if i'm misgendering you, i'm sorry!), but she has multiple facial piercings and gives off forest witch aesthetic. She is AMAZING and sanitized the ENTIRE station multiple times (which i noticed the younger girl did not do). She is probably the only claire's employee i will ever get piercings from again lol so if you're on a budget, i recommend her fully!
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June 2023 by Nichole Alexander
So overpriced and service has not been good the last few times I went in with my daughter.
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March 2023 by Mizdee D.
I placed an online order for in store pickup which should have been ready in 2-4 hours. By the next day, it was showing as "not available" on their site but processing through order tracking. I contacted Claire's CS to cancel and was told I would have to call the store. Fast forward to 4 days later- I still hadn't received a "ready for pickup" email or cancellation notice, but a "your order has been picked up" email appeared (again- the order was never even filled, much less retrieved). The manager at Northtown Spokane Claire's (Rachelle) acknowledges that it was an employee issue (she says "mistake" when they were trying to cancel, but it seems more like fraud), yet she is unwilling to cancel/reverse the fraudulent charge unless we drive an hour to the mall with the original form of payment used ONLINE in the first place. Avoid this store like the plague unless you appreciate unfulfilled orders and rude, dishonest employees. I guess they figure no one would notice a small (under $10) amount. I noticed...and am wondering how often they pull this scam.
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December 2022 by Daniel Steury
Got my five year old daughters ears pierced. EXTREMELY PROFESSIONAL. Absolutely loved the experience.
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August 2022 by Misty Jarvis
I loved Claire's as a child. Now my daughter gets to experience it too. Great store for girls.
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August 2022 by Jean Pease
Great selection of teen items, prices seem a little high.
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April 2022 by Wayne Morgan
Nice place, that's easy on the wallet. I've been shopping here for years. Most stuff is lower end, but the prices make it worth it. Not much stuff for guys.
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April 2022 by Jack Young
Great for my daughter. Kinda spendy, but allot of good things for young girls
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April 2022 by Sensible Sprinkler & Irrigation
What? Claire's? I'm sure I've never been there. Pretty sure.
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March 2022 by Cheryl Maiola
The always have fun stuff for the granddaughters. The employees are also nice and helpful.
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January 2022 by Brianna Griffin
Despite them being overpriced I bought something for my daughter because we were on a mommy daughter date. There were two employees working the register, I don't know if one of them was in training but they couldn't seem to figure out who should do what. My main problem was the remark made by one them when I said I don't have any smaller bills, "Money bags you." was her remark, with an eye roll tone. To said employee: I know you you don't get paid enough to work a lame job in the mall but remember, you applied for the job, you got the job, be appreciative, you could have a worse job. Be respectful, especially to your customers, they are after all, the ones that contribute to your paycheck. Keep your childish comments to yourself in the presence of customers, you know nothing about my or any other customers' life situations and we know nothing of yours. Your comment conveyed that either you aren't mature enough to be working or your personality doesn't match the kind of work you're doing. As a fellow woman of color you disappointed. Claire's has great products but they are overpriced and have the same problem that most places in the mall do, hiring young people that are mature enough to do their job right, including communicating properly with customers.
