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November 2023 by Derek B.
Very good professional service. I had major engine problems with my vehicle after using all my insured days of a rental car, they even gave me a free loaner until my vehicle was ready to go. Couldn't really ask for more considerate service.
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October 2023 by Ryan S.
Service advisor is great! Really wondering how long some of the techs have been in service. Took my truck in for a certain issue and it was said to be "fixed." Issue came back and they had it for a week (did not get resolved). Requested an oil change when I was in. Not sure if that even happened. I paid for it. No sticker for mileage, did not reset my oil timer on dash. Did not record miles that it went in with and came out with. Considering they put 100+ miles on the truck to try and replicate the issue. They have been have been great when a check engine light has been on but definitely lost a lot of trust in my last visit. Really unfortunate since I have a lifetime warranty.
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September 2023 by Star C.
We bought our first family car from Camp Chevrolet! We were initially just looking, we were greeted by RC. He did great, made the experience so much easier. He has a great attitude, is super helpful, quick, and friendly. We feel like we made a great choice with our vehicle, and the place we got it from, we're pretty content. The place is clean, quiet, and everyone is super helpful. As soon as you enter, you're greeted and led to wherever it is you're headed. They even have a small room for children! My toddler loved it. Would highly recommend!
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July 2023 by Nathan K.
I have unsuccessfully tried six times to get my vehicle in for an urgent airbag safety recall. After five phone calls and multiple voicemails left to the service department with no call back, I was finally able to make contact with someone at Camp Chevrolet via IM. After leaving my info and needs, I was assured a service rep would be in contact with me to set up an appointment; that was over a week ago. Now going to speak with a manager and take my truck to a dealership further away.
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May 2023 by Jim T.
Found out something new. Unlike every other mechanic place this one charges you a different diagnostic fee for each problem they find. They found 2 problems and charged 2 diagnostic fees. Every other company I have dealt with charges one even if 2 or 3 problems. Most remove the diagnostic fee if you get work done. Not camp chevrolet...one was considered covered under warranty and the other was not. The non covered warranty issue I will deal with the warranty department.This was for my son's car but I paid the bill...pretty sure they ran one diagnostic so not sure how they are charging for two. Warranty work was 100 deductible and I ended up paying almost 300.I looked closer at the bill and even though Linda said they charge multiple diagnostic fees for each problem...instead she charged the diagnostic fee under the non warranty problem. I heard they get less money for warranty work which might be why they put the fee under non warranty instead of warranty work. I should have never had to pay for diagnostic work since it had to be done for the warranty work
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May 2023 by Norman P.
Has had car for body work over 14 days and bounced f I really b bigger Job. All parts are available. Still waiting.
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November 2022 by Heather A.
My daughter purchased a Lexus RX 350 2006 from camp in June July. We had the car checked out by my mechanic and when I drove it off the lot 3 days later after the Lemon Law we found out it needed a complete new motor . My daughter is a single mom goes to school and works almost full-time and needed reliable transportation. Camp agreed to replace the motor and the car was in the shop with them for 3 months they gave her a loaner truck . 2 months later we found out when she got the car back that it needed a new transmission with a total cost of $6,300 when we had evaluated Camp agreed to trade for cars with one of equal value which was around $10,000 . When we got there at bringing the evaluation and that they agreed to look at of the transmission cost they told us that they weren't going to do that but manager on duty gave us a scowl and told us he wouldn't even take it as a trade. I will never buy a car recommend anyone to buy a car from Camp Chevrolet after that experience we got sold of lemon! I don't know how to reply to this functionally on the app! I am willing to talk to you Justin but forsake of transparency your response and your attitude will be noted in this forum along with follow ups! As documented you put my life at risk when the car blew out the oil filter and fried the engine mid traffic on I90 heading west so let's see what you have to say!
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November 2022 by Bob K.
Absolute joke for car servicing. I took our Suburban in to get front brakes replaced. They replaced the brakes and they are currently squeaking 10x more than before we brought it in. Next, we needed to replace a tire pressure monitor. They called and said 2 were out and we had them replaced. The next day after picking up the car, the monitor went out. I brought it back in for them to reset and Jared the agent said it was a different one and that we needed to pay for a new one. This is the last time I use them. Bring your car in and something else will go wrong as if they are doing it on purpose to get more work. Again absolute joke. Go to any other local service shop to get better service and I bet even better pricing (especially if you factor in the many times you will need to go in again to get other issues fixed that "randomly pop up").
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September 2022 by Russ Smith
Camp Chevrolet's service department quoted us $7k to fix a flex plate. We went to a "Meineke Car Care Center" and they did the work for $1500. Do not go to Camp Chevrolet for anything, unless you want to pay 5 times more for your stuff.
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September 2022 by Addison C.
Would give no stars if I could! I bought my car from here about a month ago. I was reassured multiple times that they do not put cars on the lot with issues! They said every issue will be fixed before they even put on the lot. Well the car I bought had issues 2 weeks after buying it. So I took it in and they said they "fixed it", yeah no my car stopped working while I was on I-90 4 hours from home and now needs a new motor.
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September 2022 by CJ H.
I am not going to get into the details, but my lease was up on my GMC Acadia today and I needed a replacement. Not only did they buy out the lease leaving me with great equity, but they found me an awesome AWD Subaru to replace it. My sales rep Manny Robidoux was the bomb. He and the staff made the deal happen. Manny is your go-to guy. I highly recommend this dealership after mowing through a number of GM dealerships in town that would not play ball.
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August 2022 by Chris H.
I am not going to get into the details, but my lease was up on my GMC Acadia today and I needed a replacement. Not only did they buy out the lease leaving me with great equity, but they found me an awesome AWD Subaru to replace it. My sales rep Manny Robidoux was the bomb. He and the staff made the deal happen. Manny is your go-to guy. I highly recommend this dealership after mowing through a number of GM dealerships in town that would not play ball.
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June 2022 by Ron H.
Terrible experience. They lied and their offers were embarrassing. They have a comparable truck to mine with 3x the miles, cloth seats and is worn. Mine is top of the line High Country with many additions and they had the balls to offer me $2k less than that one. Don't trust them.
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May 2022 by Kellee S.
So we purchased our Suburban last year and one year later we had to replace the battery my husband asked for a quote and we both almost fell over $400. Well needless to say got quotes from other places and none of them even came close. At least they can do is offer to clean and vacuum your ride if they are gonna charge you that scandalous price.
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March 2022 by Stan B.
I dropped off my 2011 suburban requesting several items be repaired. One item was that the tire sensors kept showing low tires. Requested that they either repair the tires or replace the sensors. Grease job, oil change and rotate the tires. Plus replace or repair the duel exhaust system. In addition Detail the inside and exterior of the vehicle. Contacted the dealership several time to check on the progress and at no time was I advised that the above items had not been repaired. Plus I requested that if any additional items need to be fixed to let me know. Three weeks go by and when I picked up the vehicle the tire sensors were not replaced and the sensors showed low tires. If the vehicle was serviced they neglected to put a sticker on the windshield showing the next service date. I brought this to the technician attention and he had no answer. Plus they claimed they no longer replace or repair muffler systems. Stated that the shop that they use wanted to know how loud I wanted the system to sound! I had discussed this with the service representative when I dropped the vehicle off. I want Camp to get the muffler repaired while they had the vehicle, no matter what. To add insult to poor service, the detailing was poorly done! When I pick up the vehicle I read on the service documents that I have a leak in the breaking system and break fluid is needed! At no time was I advised of any of this information! Went to Les Schwab and they not only repaired the sensors issue they reprogrammed them! Plus there was no charge! Now that's customer service! Took Five minute! UPDATE! Service Manager at Camp Chevy contact me to discuss the service issues I encountered! They made good on all aspects of my complaint! They were very concerned that my service request were not completed as requested. They made it right and that shows character and responsibility! One persons errors does not make the company incompetent. Camp Chevy is a responsibility, ethical business. I'll be back!
