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January 2024 by Mad Rigs
Nice store good service
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December 2023 by Justin Halll
Big Shout Out to Alex at Spokane Valley for helping my wife and me for picking and helping load the sectional ?
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December 2023 by RobbingDaBank 509Fishing
Customer service wasnt the best. Waited about 20 minutes before being helped. Over all though a good experience. Great prices as well
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December 2023 by Amber Morelli (BabyGirl)
I hadn't been in for several years and I have been missing out. They have a great selection at affordable prices. I found a few stocking stuffers and some great Christmas decorations too.
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October 2023 by Jay Froman
No one to help, store was a disaster no real organization at all.Then you look at the prices and wonder why you are there at all.
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October 2023 by Danielle Lopez
They always have nice things for low prices
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September 2023 by Kimberly Koss
Called the spokane valley store today to confirm the inventory it stated online and 2 different employees refused to go look. I live an hour away and one employee told me to go look online again, that the online inventory would be accurate. I asked for someone who could go look for me and she was rude and gave me to another employee who refused to go look and told me online was always wrong and they had nothing! I will never step foot in a store where customer service isn't the SERVICE EMPLOYEES job.
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September 2023 by Raquel Rice
I've been a customer of this store for approximately 5 years. I understand that this particular store struggles hiring and with employee retention. Ive witness several employees talking about poor leadership and managerial sills.Today I was shocked to see not only rude behavior towards me and my mother but the difference in treatment Emily gives people of color.I asked for coupons and their answer as usual was" check your email". This retail store doesn't like giving coupons to customers. Its simply not customer service focus.I started checking my email just like other customers while waiting. I noticed how with another cashier, other customers were getting information on how and which coupons to use; the big difference between me and the other customers was how poorly I was treated.To be honest with you, I could care less about the coupon, I'm horrified of the difference in treatment for me and my mom due to our Hispanic origin. Emily was condescending, rude and was mocking the whole coupon situation. When her manager was present, she continued engaging in conversations with other coccasian clients while being friendly. Making it clear she was upset with me and finally said she was done helping me.The manager on duty was present being whitness of the situation. He never appolilogized to me and he denied Emily's actions saying, she was just doing her job.I doubt that Big Lots would do anything to solve this situation however by me voicing my concerns I rase awareness about racism in Spokane Valley. I'm shocked to see people treating Hispanics differently only because of my country of origin.
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August 2023 by Lisa Quinlivan
Love my 20% off days. So nice to save on everyday items and more.
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July 2023 by Dorky
I can always score a deal coming to Big Lots, good place to look for air freshners, kid toys, furniture, basically everything...
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July 2023 by D. S.
Kind of a dirty store compared to others along the worst coast.
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June 2023 by Dell Dirks
Alex did such a great job. I had a lot of questions and he answered all of them. He also worked real hard to get me a couch. Thank you alex!
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May 2023 by Adam Venancio
Said they had product and waisted an hour of my life I'll never get back
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May 2023 by LaDonna Davison
I love the prices.. The employees are very kind and helpful. There's always something on clearance that you just can't live without.
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April 2023 by M Banks
The last time I was in a Big Lots (not this store) merchandise was in disarray and there was very little order. I didn't mind this as I like to dig through stuff haha!This store (though packed with merchandise) is in good order! The staff is friendly and helpful.