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June 2024 by Brandon Palm
Branch has great service and I was immediately greeted upon entering in. Austin Mullenix was great to work with and helped me change my account into my trust.
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June 2024 by Ranjit Khehra
This branch has very good service. Staff is very cool.
Very helpful. At counter lady Patty was so nice. I appreciate their service. Thank you to all staff.
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May 2024 by Monica Nelson
This branch is ridiculous. For a "lobby service only" location, the least they could do is provide service. They don't. I spent over a half an hour trying to get someone to pick up the phone. I finally gave up and went into the very empty branch (there was exactly one customer working with a teller) after the general help line informed me they couldn't determine whether the branch provided notary service (and that stupid, useless Erica AI answered every other question a person could ask, just not the one I had). I was greeted by the only person who could provide the service I was looking for and was told that I could set up an appointment to come in later to have my one page document notarized by her. She spent more time telling me why she couldn't provide the service than it would have taken to simply provide it. This branch should either close altogether or start providing service. Even the ATM only works part time! Thankfully, I've already moved the overwhelming majority of my money to an entirely different bank.
Follow up:
Why would I reach out on social media?? The whole point of this review is to offer other customers and potential customers insight into what they can expect if they try to get an actual live human to provide service. Many of us don't even use social media. Social media cannot notarize my documents. There are a few places in life where living, breathing people are still necessary. This reply is as stupid as the one I got from inept staff at the branch. Uccch, thank you for motivating me to keep moving my assets AWAY from your mindless organization.
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April 2024 by Scott Atwood
I was treated horrible by Patti ! Her way of communication is out of line and disrespectful ! I'm a member trying cash checks from another member and was told I could go to a different branch to cash checks if I didn't like the new procedure she informed me of. I can't believe any employee would talk to a customer that way . It's my 1st bad experience with any branch of bank of America. Customer service should be a priority! I have never been treated like this by a bank before ?
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March 2024 by Mary
It is not open very often. They don’t have many people working the counter and there is always a long line.
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January 2024 by I Gotcha
Get your money out fast and change banks! These crooks just admitted to giving the feds your private bank information to see where you shop! So crooked!
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December 2023 by Muhumuza K Robert
They don’t pick up calls, poor service.Zero star Zero star Zero star!
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September 2023 by Misha5551555
The most useless bank and manager in Spokane. Don't waste your time here.
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September 2023 by ItsA SchillThing
Horribly slow service, poor customer service!!!
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July 2023 by Dan Cravens
Matthew 18:32
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July 2023 by gary schroeder
Ami assisted me today, and she has in the past. She is a 5 star exceptionally talented employee and a fantastic example of the best of the best.!!!B of A is extremely lucky to have her.!!!GIVE HER A RAISE. !!!!!!!!
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June 2023 by Jasmine Ortiz
Melissa helped my husband and I today with some great financial advice and making moves to benefit our future. She genuinely cares for her customers and makes you feel comfortable like you are talking to a friend. In all our years dealing with banking, we have never met someone that has treated us as good as her. Thank you !
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June 2023 by George
Doors open 6 hours a day? 10 am til 4 pm? Open only 30 hours a week? Always a long wait in line with only 1 or 2 people to assist you. Poorly managed. Watch how many customers walk up and try to open the door after 4pm. More importantly, listen to what they have to say.
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March 2023 by casey johnson
Katherine Evans is an excellent associate. She took the time to assist my parents with their joint account in a timely and compassionate manner. I can’t say enough about her personable and professional service.
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February 2023 by Ian Henrickson
Worst bank I've ever been too. So poorly ran.
