-
April 2024 by Zoey Pettit
Diana was great! Very patient and knowledgeable durning my contact fitting!
-
April 2024 by Jody Compton
I wish I could give a 0 star. Horrible experience took my son in for contacts during the exam the optician was rude then they told me it would take a week in a half 2 weeks max for his contacts to come in the front guy was rude when it was time to pay. 3 weeks later they finally call me that there in the guy says my son has to come in and take a class for him to get his contacts and that they don’t have any openings for 2 more weeks. We go in and the front guy is rude, we get called back the contacts arent working for my son and the contact lady goes and ask the manager to come talk to us he refuses to. My son was made to feel like a failure because he couldn’t get the contacts in. It was such a horrible experience I’ll never go back there again and wouldn’t tell anyone I know to go there.
-
April 2024 by Diana Marmon
I would like everyone to know that American Best does not pay their employees fair. I have been in my position the longest and I am the least paid and I am the oldest person in our store Everyone who has been hired after me is making $ 18.00 and I am only making 16.45 asked to go to 18. And all they said is I am in the parameters when I was hired but the young lady hired right after me Started at 18 and I started at 15.50 now tell me who thinks this if fair. They will not even match her they will only go to 17 Like I said everyone is making more and I have the seniority at my position and still make less
-
March 2024 by Destiny Blackerby
I had a great experience here! I would recommend them forsure but on another note I talked to the sweetest lady named Diana and she was, not only very friendly, but also EXTREMELY helpful! Definitely the best person I've talked to in customer service probably ever!
-
March 2024 by Ruby Fanshier
Called and notified I was running late was told it shouldn’t be a big deal as long as I was around 2:10. Showed up at 2:13 and was told I needed to reschedule. Management should advise staff to just automatically reschedule if being a late isn’t an option.
-
March 2024 by Marcus McCurty
Everyone was exceptionally nice.
-
March 2024 by Spokane
Never in my life have I dealt with such arrogance and lack of accountability. Not only did they mess up my glasses , it took them 3 times to get it right and not once did anyone say sorry. They tried to blame me for it. So unprofessional and they did nothing to make this whole situation better. I regret getting my glasses there spend the money I did.
-
March 2024 by Caroline Billig
Quite disappointed with service I had the exam July I think. picked glasses and was told try the bifocals for 3 weeks and come back I'd they are not suitable. Came back and was told they would make new replacement lenses. Waited about 6 weeks and called back. Somehow the order for replacement lenses was not done. This was December so In the meantime my husband has taken I'll and it was not on my mind. No one ever contacted me. I called today Feb 21. No lenses ordered. I guess I will go somewhere else that can keep track of their patients and follow up!!!
-
March 2024 by Aja Ellis
Everyone is super nice & helpful!
-
October 2023 by Pamela F
I had a chance to meet Heather at America’s Best Eyeglasses. She has such a sweet smile, very happy, friendly and helped me pick out the perfect eyeglasses for me!The 1st pair of Ray-Ban’s I got with transition and photo brown, I love them, but they felt really big on me. I have a small face. Heather and I looked around and she had suggested the kids section. Since I am a senior with United healthcare, and I worry about the cost, it only cost me $67:)I would highly recommend meeting with Heather and when you do tell her Pamela said hello and thanks again:).
-
August 2023 by CATCH22 FISHING
Awesome store. Awesome people. The general manager helped me out directly was amazing. I broke my glasses and really don't have the funds to go through the whole eye exam thing but my frames have since been discontinued he pulled a bunch of pairs from a drawer and found a set that would fit my lenses really well. 100% recommend this store and will return when I've got the money for the whole eye exam and new glasses.
-
August 2023 by Bryce A.
This place is basically a scam shop lol. Went in for a contact and eyeglass exam. I wanted both so I could use the prescription numbers to shop around and get the best deals on contacts and glasses down the road. When I went in there, I let them know I was only interested in replacing my lenses in my current glasses, but wanted both exams done for the numbers. As I went through the initial exam (with all the machines), I was asked 2-3 times about getting contacts. I had to say 2-3 times that I only wanted lenses today but wanted both exams done. On to the doctor part. Going in, Alice Nguyen started the exam with the same speel. "Ok, we will get you all set up for ordering new contacts and glasses for you today". I said for the 3-4 time that I only wanted lenses for my current glasses. She then told me that she was going to take the contact exam off of my exam for the day because it was more expensive. I let her know that I wanted both and that my insurance would cover both as long as I do them at the same time (this is about the 3rd red flag lol). She told me she would then add the contact portion of the exam back on but it might be more expensive. It took her almost 3-4 minutes of silence to "add" the contact exam back on. After that, we do the exam which went fine. At the end when I thought we were finished she just needed to do one more thing, look at my eyes with the bright light (which is normal). She says "Everything looks greaaa... Oh wait.." and proceeds to tell me that she thinks I am not cleaning my contacts well enough and that my eyes are looking stressed because of it (I have had contacts for about 18 years). Funny, because it took her about 5 more minutes to justify the things she was saying while I just wanted to be done at this point. She let me know that she was reducing my contact prescription by 1 year because she wanted to make sure my contacts were being cleaned correctly and that my eyes looked better. What a shammy thing to do. So now instead of being able to use my prescription for 2 years, I get to go back (I won't be going to AB again) and get a new exam. I can't wait for the new place to confirm or deny her statements. The place is a joke, pass on this place. They also claim they have deals but then add on about 80% of the deal cost on the back end. Just find somewhere else to go. Costco is probably a better option.
-
August 2023 by John C
It was an incredibly disappointing experience. I should have read the google reviews first! ...Yeah, don't waste your time.
-
May 2023 by psy clopse
I have gone here for years but will never be going back. I came in about mid April I got fitted for new glasses with an eye exam all was good untill it was time to checkout and it was way more expensive than expected. It turns out my insurance wasn't billed correctly so I just had to pay out of pocket.Then I get my glasses. 2 out of the 3 are great but the 3rd have a pea sized blemish in the lens that is very noticeable while wearing the glasses. So they order me new lenses but actually forget to order the lenses so after a week and a half of waiting I call and they figure out they didn't order anything. Yay.So finally today I get a call that the new lenses are in!! I leave with the sunglasses and put them on in my car and they are making me dizzy and have double vision. I get home and realize they put the new lenses in backwards and after fixing them myself I FINALLY have sunglasses that work properly.Thank you for my time Americas Best.
-
April 2023 by jeffery brendmoen
Americas best at northpoint truly is the best from the receptionest diane be a joy to work with, Theo who absolutly is the best to work with picking out glass and answering all the questions we had, to the doctor who made me truly feel like she cared.