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February 2024 by Diana Passmore
We went with an issue with our hatch. 3017 Honda HRV. He took 15 minues and didnt charge use us a dime
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January 2024 by Kent Hooper
Total pros and friendly. Great work and great facility. The work was done for what was quoted and they did a bit more. Adjusted the rear bumper and made it look right. Thanks guys.
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December 2023 by Julie Hogan
These guys were recommended by a friend and I fully plan on recommending them to anyone who asks. Quick, professional and friendly. They are awesome!!
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November 2023 by Shauna Jordan
I have taken all my vehicles here. Friendly staff and quality work. Nick is super knowledgeable and great to work with. A huge shout out to Bob for taking wonderful care of myself and my car. I will continue to recommend others to go here! Thank you to your entire team,
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September 2023 by Marv Bohlen
We had trouble with another repair shop would not even finish their estimate and submit it to my insurance company. I kept calling and so did my insurance company that had recommened them with no luck even getting the estimate. I finally went to American Way on West Francis, and Nick gave and submitted an estimate to my isurance that day. The insurance company said do it. Two and half weeks later it was done. It was a small job less than $2,000, but the other collision company said it couldn't be done for at least two to three months. They couldn't even do the estimate! The work was excellent. Thanks Nick and American way! Marv BService: Body & Trim
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August 2023 by Nathaniel Curran
You guys did a good job on my 2008 Cadillac. Keep up the hard work Thank you all that work on my car.
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August 2023 by Delia McClintock
I took my vehicle to American Way Collision Center for an estimate. I was blown away by Nick's ability to take care of my vehicle right away. He was fast, friendly, knowledgeable and went above and beyond what I would've expected from any body shop anywhere!I had used their services years ago when I had to have another vehicle repaired, and remembered what a great job they had done. I am so thankful that I went back, and now they have earned a customer for life! - I will definitely recommend them to everybody I know that needs to have their vehicle repaired.Thanks again Nick! - You are the BEST!Service: Body & Trim
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August 2023 by Beth Danner
Being a service technician and taking the highest pride in my own work, I give a review whenever I find a company that takes the highest pride in their own work as well.That said, this shop takes customer service, and quality work, to the next level. Their responsive, fair, and just plain going beyond was evident from the start. It's great to have a "go to" for service and repair of any kind, and having American Way Collision and Repair in Spokane is one of the best Go To I now have!As I went out the door to drive my car home, I paused and said, "You guys are really good. But I bet you hear that a lot."He said, "Yeah we do hear it a lot, but we never get tired of hearing it!"
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August 2023 by Gordon Carpenter
I was rear-ended at a stop light. My rear bumper was pushed up enough that I could not open the tailgate which I had to do so that I could hitch up my 5th wheel trailer. It was not a good situation as I was 1500 miles from home and traveling. They took care of me in spite of knowing that they would not be getting the main job. Clean shop and waiting room, great and friendly service, definitely a credit to their community. I would definitely recommend.
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August 2023 by Dan Wolf
I requested an estimate on my vehicle which had a dent in the drivers door. The estimate included a lot of added unnecessary work. The door just needed to be replaced and painted. Yet the estimate included painting other doors and fenders, which is not needed on a new vehicle that would need the paint blending due to sun fade. They also included removing the grill, headlights, and front bumper, for no known reason. Basically, this shop, and many of the other shops add unnecessary work to the insurance estimates because the insurance companies apparently do not question the estimates. Now I just have to find an independent shop that is still honest, to get away from the greed of these large corporations that are buying up all the independent shops and jacking up repair costs, which we all pay for in increased insurance premiums.
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August 2023 by Drew Taylor
Outstanding staff. Took a bit to get parts, but once they came in, they were quick and did a great job.Service: Body & Trim
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July 2023 by Lisa B.
I love this company. Not only did they get me temporarily drivable (until they could fix my damaged car), they also did a fantastic job fixing my Lexus. I couldn't be happier. So glad I waited the 5 months it took to get in for repair. Well worth the exceptional job they did! They even vacuumed out my whole car and thoroughly cleaned it before pickup. This company takes pride in their work, is professional and completely trustworthy.I highly recommend using them for your car repair needs.
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June 2023 by Kirk Niblock
I've been here 3 times, twice forna repair estimate. I can't vouch for the work done on my vehicles as they were determined total losses by the insurance company. I can say the people here are friendly, knowledgeable, and responsive. The last time I took an individual part in to get an estimate for painting, and the estimator told me how I could swap the part (door handle bezel) out myself and saved me a couple hundred bucks. I will certainly consider using them in the future solely based on the customer service I have received there.
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May 2023 by Miranda Clark
The most helpful and passionate people I have ever met. They care about their customers, they explain stuff like it is, very real to be the best of help they can!Office is very clean and organized! Would very much recommend. Quickest shop in spokane and they will make sure you and your car are taken care of!! Left here very happy and satisfied!
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February 2023 by Xd Filmss
Did a fantastic job took my 2019 WRx in for a damaged front bumper and a couple other parts. They went through not just replacing the parts but all the other components make sure everything was safe and on top of it had good customer service.and quality finishServices: Painting
