“Thank you Trish for helping to make our move easier. She was not only professional, personable and knowledgeable but even opened a half hour early to accommodate our schedule. The truck was clean and almost new and easy to drive. In a time when customer service seems to be a thing of the past, Trish really stood out. I would recommend this business to anyone in need of a rental truck or rv.”
“Kat with Penske Rental in Whitehall, MT, was COMPLETELY AMAZING!! Penske in Whitehall closed at 1700, but she gave me her personal cell phone number to call when we arrived from ID, and was there at 2008 herself so that we could pick up the Penske van that was to have been reserved for us by a Penske employee in Spokane, WA. She gave me driving instructions to the next town, gave me wildlife precautions (not only deer but moose as well!), and helped turn a bad situation into a tolerable one by being so sweet and accommodating. Now SHE is the epitome of an employee going above and beyond in her duties and she should be commended for doing just that! I cannot say enough good things about this amazing employee of Penske. Thanks again, Kat in Whitehall, MT!”
7AM - 5:30PM
824 N Thierman Rd, Spokane Valley“Absolutely amazed at the level of service that Kurtis provides! Highly recommend this place for any commercial trucks! He helped me out with appraising a couple of our Isuzu NPR!”
“After a one way trip with a 6x12 pull trailer & having to have 1 tire changed while loading and another bad tire on the trip home, having drop off be so easy was a nice end to our rental! (Pick up location was NOT a u-haul facility it was a franchise of u-haul).
This U-Haul facility had Excellent customer service. They made drop off a breeze!! Technician made note to get tires replaced!! Was very thankful the issue was pointed out!!”
7AM - 8PM
14505 E Sprague Ave, Spokane Valley“I was initially worried as I saw all the bad reviews, they must've changed management or we just got really lucky. We opted for self check in/out but couldnt find the kiosk so we went inside and an associate was very helpful! He told us all the steps/precautions to take when checking the truck out. When I asked how to return after hours he gave us full instructions. Only rented a 10' truck for about 4 hours. We went a little over our estimated miles but it only cost an additional $4. They sent us the invoice and that was that. Simple transaction that went off smoothly!”
“I had Jake and his crew rearch and redeck my alloy a train set. They went above and beyond!! We will definitely be back with our future needs. I don't think alloy did this nice of work when they were new!! Job well done!!”