-
January 2024 by Zachary Hedquist
Very quick and easy process, rental was priced right and customer service was great, will definitely use them again.
-
December 2023 by Jes A
The "check engine" light in the car I was given was on. Josh was extremely dismissive of this when I brought it up, asking repeatedly if I was sure and if I knew which light was the check engine light; "are you sure it wasn't the tire pressure light?". He came across as extremely patronizing and I strongly suspect he would not have had this attitude and tone if I were a man. Pictures attached - I didn't think I would need to have photos when I went in to tell them about it, so these were taken later in the day, as he sent me out with the same car. The car ran apparently fine, despite the check engine light intermittently coming on.
-
December 2023 by Melanie Galloway
I reserved a car through Expedia online and when I arrived they wouldn’t let me rent the car because I only had a debit card. She asked me if I had a return flight and I informed her that I didn’t but I could book it. Then she proceeded to tell me that I had to have booked it 24 hours in advance. So I was left stranded at the airport with no vehicle and 2 little kids. When I asked if there was any other options, her answer was “call an Uber.” No apologies…just rude.
-
November 2023 by Samantha Tiemann
I have used them 3 or 4 times. Every time I have been met with amazing customer service.
-
September 2023 by Seriously Kidding
Great staff, we talked cars for a few minutes and we were on our way.
-
August 2023 by S R
I needed a car for a few days when mine wasn't working. I was able to reserve a car the same day and picked it up with no hassle. They didn't try to sell me anything additional, no hidden fees, etc. I will definitely rent here again.
-
June 2023 by Brandon Ruppert
I used to rent from thrifty a few years ago. They always took care of me. It sure has changed. I had a car for two days. I asked for a courtesy ride 2 miles away. Apparently this is something they only do for dealerships. According to the salesman at the counter, this is something “we’ve never done”. He is wrong because they used to do it for me. Now I’m waiting for an Uber while three employees are sitting inside the store doing nothing. Looks really bad. Anyways ENTERPRISE and Budget would be more than happy to provide a courtesy ride. I recommend ENTERPRISE or Budget if this is important option
-
April 2023 by Niki W.
The dealership sent me here to pick up a vehicle while my truck was getting work done. These guys here are great. From pick up to drop off, the service was top notch! So friendly and helpful! If I am looking to rent a car in the future, I will go here.
-
October 2022 by Leanne Simmons
DO NOT DO BUSINESS HERE. When I picked up the rental the only info I was given was a $50.00 refundable deposit is required. I returned the car and my credit card was charged $61.00 so I called ANDREW. He said it was for gas at $8.99 a gallon !!!!I would have put gas in it IF I HAD KNOWN. A week later my card was charged $110.00 so I called again. ANDREW told me it was $61.00 gas AND $50.00 to put gas in it!!!!! UNBELIEVABLE.
-
October 2022 by Gordon Kirk
Bait n switch is their business practice. They treat employees like they are disposable...turns out Joel ran it into the ground worse than Bernie snd thats near impossible. Owners are psychotic or bipolar maybe both. 0 stars
-
July 2022 by Jericka Duvall
I have always only rented through Thrify. For several years now, at least twice a year I've rented cars.Today I was informed that they now only accept credit card (though no one told me this two weeks ago when I rented a car and even mentioned that I would be making a reservation for this weekend).I thought the prices looked a lot higher than two weeks ago so I called in instead of making reservations online. This is when they told me about the credit card. When I questioned this they told me they would call me back. When they did they said they had no cars available.Funny that my online reservation (that my brother made after this phone conversation) says otherwise.Basically loyalty means absolutely nothing to this company. I will never rent from Thrifty again. Hellllo Turo!
-
May 2022 by mark g.
My car went on the fritz so the dealer set me up with a rental car through thrifty, I believe the fellow that helped me was Alex very friendly and very helpful
-
May 2022 by Aziz Schexsnayder
Thru will charge you for a week after you turned the car in. Do not rent vehicles from here. Almost had to get fraud department involved for fraudulent credit card charges. Would give them 0 starts. So please do not rent from here.
-
February 2022 by Lance Mccarthy
Thrifty in Spokane WA is a joke! The Chevy dealership needed to keep my truck and was going to put me in a rental. Fine... until thrifty wanted my employer info (to confirm employment) that way if I don’t return the car they can call my boss! Reason for this- they don’t want to spend the money on theft insurance! That’s from dan the regional guy. Almost 40 and being treated like I’m 16 taking moms car out.
-
December 2021 by Rhonda Andritz
If I could give a negative I would. When I got to the store, the car I chose was not available so I had to settle on small very uncomfortable car. Drove it home and said theres no way I was going to drive this on my road trip, so first in the morning before leaving town, I returned it and got a SUV I originally asked for. The rep behind the counter handed me the keys and pushed me out the door. I specifically asked him if there was any new paper work to sign and he replied no. Working in the world of contracts, this was odd to me. On my trip I hit a deer, first let it be known, thrifty doesnt help you with roadside nor replacing your rental in an accident as they advertise. The brakes on my rental DID NOT work as they should nor did the air bags deploy. On top of that when I called for my contract for insrance purpose they emailed me the contract for my original rented car, I called back and they said that was the only one they had. conviently 45 mins later I recieved a call back from the rep I worked with and he miraculously found the second contrct and emailed it to me. Once recieving the contract, you can clearly see that non of the signatures were mine. This highly irrating to me, my insurance almost didnt cover the vehicle because of them not doing their job not to mention performing forgery. My daughter also rented from this same store and they called threatening to report her car stolen because she had not returned it even though she had extended her days of rental online. Once they finally verified that was true, no apology nothing. If you notice they respond back to all of their 5 star reviews but never address their disappointed review customers...thats all good, they soon be out of bussiness like their Wall store and word of mouth good or BAD is the best advertisement,
