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October 2024 by Lorna Harris
I would give negative stars if the option was there. I have been going to this pharmacy for years and have constantly had issues. I tried to tell myself that it’s because they are severely understaffed and tried to be patient, but my life gets put on the line every time. I have to go almost a week sometimes without getting my seizure meds filled, which is life threatening for me. This recent time, I called the refill in three weeks ago, waited a week until I was officially out and called to see if it was ready… they hadn’t even put the order in for the medication yet. I get a three day supply and the “it will be here Monday” line. Monday rolls around and nothing.. it is now Friday, I’m off my medication again and have had multiple seizures because of this. I called to ask what was going on and again, they just treat me like I’m some inpatient junky and tell me they are working on it. My neurologist is not happy and the pharmacy I am currently getting my medications transferred to is also very upset to hear the problems. My life was literally in Rite Aid’s hands and I can’t do it anymore. I’m done with them. I would like to have my seizure meds and not be scared I’m not going to wake up one day.
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October 2024 by Jason Busby
The worst experience I've ever had with a pharmacy....and the store manager could care less. I cant see how they even get a total score of even a three!!!!!! It should be in the negatives!!!
Go to Walgreens if you want decent customer service.
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September 2024 by Craig Mahoney
Customer service is out the window running a business out of a empty store employees are rude and act like they could careless about the customers,Called in a prescription checked back five days later then was told they still need four to five hours before it could be picked up ? OMG are you kidding ?
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September 2024 by trustintravis
Horrible customer service. Won’t answer the phone. Prescriptions notifications stating it’s ready, go to pick them up, stand in window for several minutes before being seen by any of the three “employees “Not ready till the following day. I’ll be going to Walgreens from now on.
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August 2024 by Bonnie Givens
If I could give negative stars i would. This is the second time I have had to transfer prescriptions to another rite aid. The pharmacy were rude. Had me on hold for 10 mins jist to tell me that they didnt fill my perscriptions yet. I Said I might MIGHT transfer prescriptions then. She said it would take her at least 30 mins to even upload the prescriptions so they could be transfered out. I asked her then if i keep them there if it would be done for sure afrer their lunch. (This was 11am they take lunch from 130-2). I called at 3 to make sure it was done before making the drive back over there and they still didnt fill the prescriptions! This was the second time they havent has peracriptions filled when thats what they are soposto be doing!! Unbelievable!!! Managment should really look into things.
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April 2024 by Charles de L'Arbre
Came here to pick up a prescription and it wasn’t ready. They gave me a specific time to return when it would be ready. So I came back later in the day and they still hadn’t worked on it. I had to to sit and wait again. Go elsewhere for on-time service.
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April 2024 by Angelos Drakon
Don't have stock of a vaccine that Rite Aid .com says they have and customer service says they should have.
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January 2024 by Rodney A. Aho
They're trying to overcome the problems brought on by the bankruptcy.
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January 2024 by Forest Fran
I've been coming to this pharmacy for well over 10 years. I've never had any problems. I think a lot of people are just impatient and rude so they like to write bad reviews.
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December 2023 by Obi Trice
This stores gonna be next in line for closing after downtown last time this store even said my prescription was ready was in June every time they said was out and will be notified when filled days will go by and weeks nothing I gotta call to remind someone to fill it so if you need a prescription and their out go somewhere else you won't be notified when it's filled and last time being June is proof it got so bad I see the doctor they send it in and days later I can get the prescription and if the doctor knew that I wouldn't be able to get mine anymore because your not supposed to have any more meds than the day after you see the doctor so they know your taking them or incase you miss an appointment you can see them the next day and have your meds for that day no more than that also tell them to answer the phone take notes from downtown they didn't and you know next month this stores gonna be the same soon sucks for the good employees if you have any that is
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December 2023 by Kasey Swaine
Absolutely the worst! I have been calling both pharmacy and store, and no one answers. I have been on hold with their stupid message, for over a half hour. I sure know that they are not busy nor are they helping customers. Absolutely the worst customer relations or service I have seen in a long time. Shame on u, if your open, then handle your business. Answer your phones
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December 2023 by Mitchell Griffiths
Came in over an hour after the prescription was placed. Was told it would take 30 more min to fill, it hasn’t been busy but has taken over an hour to fill at this point. Wouldn’t recommend this location if you want to actually pick up a prescription in any reasonable amount of time.
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December 2023 by Kristen Ricard
This is the rudest rite aid pharmacy I have ever stepped foot in! My Dr and insurance provider said that this pharmacy is lucky I went on bed rest because had I gone into labor over the weekend and something happened to myself or my baby this pharmacy location could have faced major legal ramifications. I had to get a prescription transferred to this store from my regular store because it was out of stock. And when I called to check on the transfer the snappy woman asked what the prescription was and I told her, well she apparently took it upon herself to only put in half of the RX dosage, not the correct amount that had been sent from my Dr and approved from insurance. So then there was a pre approval issue with my insurance. I was supposed to start this medication on Friday, incase I go into labor so that I don't bleed out, so it's literally a life and death prescription for my baby and I. This script was sent 10 days ago and I still don't have it because of this pharmacy's incompetence. Anyway, after they refused to rerun the script and were beyond rude, I said I needed advice on how to proceed. They told me to call my Dr. Office. So I did. The Dr. Office told me to call the pharmacy and tell them to call the Dr's. Office to sort out the approval issue. I did this and the same rude woman answered the phone and said they wouldn't call the Dr's office and it was against their policy. So here I am, transferring back to my original pharmacy and just waiting on the order, and hoping I don't go into labor before it is in, because this pharmacy is the most disgusting display of human decency. I hope this location is shut down, these people are going to get someone seriously injured or killed. They do not deserve these jobs.
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November 2023 by April Murry
They risking patients with diabetes. My father has been waiting for insulin for 3 weeks. After they have called him to pick it up, when he gets there say it isnt ready. And they are now saying he needs to have the new prescription.
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October 2023 by Robert Cobb
Loved it
