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January 2024 by Jon Goforth
Excellent selection, knowledgeable sales people, good prices, no pressure. Great place I had a very good experience there.
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December 2023 by Jim Scollard
Great product, website, and associates. Have bought all flooring through LL for over 15 years.
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November 2023 by Cori Newland
Don't buy from them! I purchased my beautiful flooring and once they received my money it went down hill very quickly! The install was an absolute nightmare 2 months it took for installation. We had to have the manager come look at the installation multiple times but they said thats how its suppose to look! No a gap by the slider, not transition placed by a bedroom, just terrible. The product is discontinued after 1 year, the warranty does not cover transitions or anything but the flooring, but they can not get the flooring! Read the fine print throughly before purchasing.
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September 2023 by Kevin Keifer
Great product. Well priced. Excellent service!
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August 2023 by Kathy Hill
Go to anywhere else!I had the whole house done. LL flooring helped pick the product and supplied a contracted installer. LL told us the install would take 3 to 4 days, it actually took almost 2 weeks! We had problems from day one. From the beginning there were several miscommunications as well misrepresentations made by LL as to the scope of the work and the way it would be completed. When the install began only one installer and his children were brought in to complete the project. He showed up at 1pm and left at 5 with little to no progress being made each day. Two weeks into a 3 to 4 day project and several intense conversations the contracted install company and complete neglect from LL, Modern Flooring finally sent in extra manpower to complete the project. Upon completion of the project we found chips, miscuts, broken furniture, and a hole punched in a door. Along with these obvious issues the nail holes in the moldings were over filled with caulking causing an increase in work in the painting process. Because after 2 weeks we could no longer afford to remain out of the house we had to sign off on the project. Throughout the project we continually voiced our displeasure with the entire process. Our concerns/complaints were ignored by LL. The LL store manager told us that any issues we had must be handled through the install company leaving us to continually have to work with Modern Flooring, who was also unresponsive if not completely negligent in their processes and procedures associated with the completion of the contracted work as well as dealing with customers. During these dealing with Modern flooring the representative for LL refused to get involved or take responsibility for the work and mistakes their contractor made. After dealing with several people throughout the Modern Flooring management and the continued neglect from LL we were finally reimbursed for the costs associated with replacing the broken door. Due to the overall lack of craftsmanship, customer service, or desire to take responsiblity for their misdealings we were left thinking that, though the floors were failing almost immediately after install, trying to rectify the situation would be a futile venture. Now about 2 year we can no longer ignore the issues associated with an improper install and likely subpar product. Areas of the floor have become tripping hazards due to lifting and buckling. Due to these issues we reluctantly reached out to LL to see if they were willing to help rectify the situation. Once again no one is willing to help solve the problem. We were told by LL that the limited warranty had expired and to contact the contractor. The contracted installer, Modern Flooring, came out to inspect the issues to try and determine causation and probable fixes. Upon their inspection we were informed the floor would needed to be taken up and replaced to determine if it was a product or installation problem. Once again LL and Mordeen Flooring tried to put the responsibility on each other. In the end we were offered $800 by LL to "help move on." while Modern Flooring continued to deny responsibility and placed blame on LL.We paid $27,000 for a floor that needs to be replaced just 2 years after installation.Now our calls are not returned and our floor continues to degrade!!
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July 2023 by Janene Jones
I dealt with Eric and he was very helpful with determining the materials needed to complete my flooring. All the employees were curtious and helpful.
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July 2023 by Greg Shaw
Not always a win, but I always think of LL and have purchased numerous times from them. Never disappointed.
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June 2023 by Kimberly Wendt
We went to the store late in day, just prior to closing. Josiah helped us find the perfect floor, despite having many customers he was juggling. We did not realize, until we were in a time crunch for flooring, that many stores have little flooring in stock. LL had many items to choose from with no ordering or wait time.The floors were very high quality andJosiah had them ready for pick up the next day.Overall, I had a great experience at this location.
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June 2023 by Kieran K
Brought my flooring through LL flooring and have had nothing but trouble with the floor. I’ve had to have them out 3 time for repair since installing the floor. They repair a section of the floor due to snapping along the seam of luxury vinyl plank and not 3 months later it’s doing it at the exact same spot as before. I would not let them install flooring for me again and I would let them touch you home either.
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June 2023 by Alex Shannon
Great staff. Very helpful and informative staff. More than happy to educate those of us new to the DIY construction.
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May 2023 by Polly Bertram
Great prices, easy to use website and friendly service when I picked up my order
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April 2023 by Kurt Felgenhauer
Update. Canceled order as they said they are not sure when/if it would arrive. No replacement options available. Almost 2 months wasted.. I guess i will start my search again. And it won't be at LL flooring.I have been waiting 5 weeks for planks that I ordered that they said would be in by 2 weeks. I called today and they said it'll be another 3 weeks before they're in. 8 weeks for order and no common courtesy to let customer know of delay.
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April 2023 by Grace Mears
Lots of great product at a reasonable price, knowledgeable dudes who are very helpful
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March 2023 by Todd Zurik
I would give them 5 stars, if they did the install. We had LL Flooring do our floors in Everett, WA a long time ago and everything went very well. The floors were Bellawood, Brazilian Cheery, 3.25 inch hardwoods and they looked great and held up awesome for the 10 years we were in that house. We moved to the Spokane area and decided to choose LL Flooring again. We didn't choose the Bellawood this time but another pre-finished floor from another manufacturer. The installer installed 3 boxes and the floors just didn't look right and the flooring was not fitting properly. We went back to LL Flooring to pick out another Bellawood floor (a little extra cost) but we could not find any 3.25 inch Bellawood that we liked. A lot of manufactures are going to the 5 inch floors which we were told to avoid if possible. We told Erick we had to cancel the entire job. LL Flooring had the contractor come tear up the 3 boxes of flooring and take the rest of the flooring back. It took a few weeks to get everything settled with their Corporate office and we were refunded everything except the cost to remove the old flooring and dump fees, etc., which we would have paid anywhere else. We shopped around and LL Flooring had the best selection of pre-finished flooring and a lot less expensive than anywhere else in town. If you are in the market for a solid 3/4 inch flooring and not the manufactured type, I would stick with the Bellawood at LL Flooring if you can find a 3.25 inch board in a color that fits your needs. The Bellawood has 7 coats of finish and is very durable.
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February 2023 by Ken Cramer
Went to LL Flooring looking for samples and a quote. Eric and Kris were a great help on showing us what they had and the quality of items we chose and arranging to put together a bid. We’re currently waiting the installation next week. Have to see how it all turns out !