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July 2024 by JD Burton
HIGHLY HIGHLY HIGHLY RECOMMEND!!! Eric and Craig are very knowledgeable and experienced and willing to take the time to explain and educate in a way that you can understand and comprehend easily. I brought my mom’s Lexus to them to help figure out why the door would not open since I couldn’t figure it out myself, not only did the fix it in less than 24 hours, they kept in communication and explained what the issue was. They even did a full inspection of the car and told us exactly what was wrong and need to be fixed and told us what could wait and what needs to be done asap, and explained why and how much it would cost in full detail with no pressure or scare tactics. They saved us a lot of money to add, Mechanics Pride wanted over $1000 (not including labor) with a 3 week wait, these guys got it in and done in less than 24 hours for less $250 (including labor). I highly recommend and would trust to send any of my family or friends to them without me having to be present. (P.S. Eric & Craig deserve a raise 100% ?)
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July 2024 by Bobby Brown
I recently took my 2010 Tacoma to JAS for service due to persistent driveline vibrations. Not only did JAS fix the vibrations that I was experiencing, they also discovered additional issues that they rectified at very reasonable prices.
One of the issues, a leaking transmission pan, had me quite frustrated and disappointed as I had just brought the truck into (which I was led to believe was) a reputable transmission shop (national chain of shops that begins with the first letter in the alphabet) to have the transmission flushed and resealed at the beginning of 2023. Not only did that shop manage to mess that service up, they did absolutely nothing to honor the mistake barely a year later.
Not JAS! They immediately let me know what they discovered, and proceeded to tell me in great detail what they found as they completed the transmission service. I was disgusted to hear what the previous shop had attempted to pass as “professional work.” Needless to say, JAS is truly an honorable shop that is not afraid to tell you in great detail what they have done, because they stand behind their service!
This will be my go-to shop from here on out, and I will recommend them to anyone I know in the area!
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July 2024 by Frank Golubski
We discovered Eric by accident a few years ago — our son used to work with him in a previous gig. We had him do some work on our Toyotas, and were very pleased with his knowledge, and willing to listen to all aspects of our problem (in order to be sure not to overlook any clues, I'm sure).
But here's where it gets "weird" (GOOD weird!) and what actually motivated me to write this review: About 2+ years ago, both we, and our son and his family, moved to Kentucky. I've found a couple decent mechanics, our son not so much. (Our communities are about 30-40 mins apart.) My son's Camry died here in Bowling Green, so I decided to replace his alternator for him. The first (CarQuest "Premium") didn't seem to fix the car. So I poked around online, and called Eric for advice ... and not only was my name still in his phone, but he spent quite a bit of time discussing my issues and giving me valuable advice.
And when it appeared that MY (ONLY!) car's alternator took a hit from the three jumps I gave my son's car, not only did Eric spend still more time talking me through MY pending alternator replacement, he made himself available to us by phone when we actually did the job.
The man is knowledgeable, patient, kind, and gracious. Two thumbs WAY up! ????
THANKS ERIC! Rock on, buddy!!
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July 2024 by Jim Bax
Highly recommend this shop. The people are fantastic. They will take the time to fix your vehicle correctly and explain the repair. They are very customer service oriented. You feel that they actually care about you and your vehicle. They certainly go above and beyond what most service shops would do. I cannot recommend them enough. I don't see a reason to ever go to another shop for my repairs.
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June 2024 by erin fredrick
I will gladly give this business a 5 star review! John was referred to me by a friend of mine, I reached out to him, letting him know what was wrong with my vehicle. He responded very quickly, we set up a time to drop it off and he kept me updated from when it was dropped off by the towing company, after his full inspection, and when it was ready to pick up. He didn’t do any work before getting the ok from me first. I believe it was there a total of 3 days. great honest Mechanics are hard to come by. I definitely recommend him!!
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June 2024 by Thomas Yoder
Best place in Spokane to get your vehicle worked on. Super honest and great prices.
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June 2024 by Chad Rathburn
5 star service and the best in the biz. They go above and beyond for their customers and the quality of the work is excellent. Highly recommended.
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June 2024 by Adam Wendt
Great service and reasonable prices!
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June 2024 by Pauline Ushigusa
JAS is the best Japanese auto repair shop and John Zarn is the most knowlegeable mechanic ever! He took care of my Lexus and was honest about what he recommended I do, which I did. Highly recommend JAS ?
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June 2024 by James Mason
Best mechanics in town!! Affordable quick and efficient work.
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June 2024 by Mike Bartlett
Best automotive shop to take my Toyota. Technician has20 years experience and has worked on my vehicles for almost 10 years now. Amazing place.
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June 2024 by jay sun
I’ve know John for 10 years, performed beautifully on my Lexus and everyone I have referred to him say as I do, Fast, Fair, Friendly, Competent. Five Stars+. Larry Bledsoe
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June 2024 by Jason
Working with Japanese Auto Service was an absolute pleasure! My car presented a lot of unique issues, and Eric and the team did a fantastic job of carefully diagnosing each problem, fixing the issue, and keeping us informed the whole time. Not only is my car running beautifully, they charged a more-than-reasonable price, considering all the unexpected troubleshooting that was required. Also, Eric was such a pleasure to work with...so nice, thorough and patient. I HIGHLY recommend Japanese Auto Service!!
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June 2024 by Rachel Moe
I am so grateful for the experience I had with John and his team. My rotors were warped and front brakes needed attention on my Lexus. He took the time to listen to the symptoms and try to reproduce them while driving with me in the car. He got me in quickly and quoted me an extremely reasonable price that you could not get anywhere else.
He was able to replace my rotors, fix my brakes, found my caliper pins needed replaced, and had an oil leak. All was taken care of when I picked up my car two hours later.
My car drives better than ever before and I will not go anywhere else for my car needs - even for tires. I genuinely appreciate the reliability of their service. Thank you!!!
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June 2024 by Noah Crouse
I gotta say these guys are genuinely the best mechanics I've ever been to. I took in my Honda Prelude, It would barely run and couldnt even drive under it's own power. They found all of the issues with my car and fixed them all for a very reasonable price. If you needed an engine rebuild or some other complex work, These are your guys. They arent afraid to get dirty and will do just abut anything while other shops chicken out. Eric is an amazing guy and a great mechanic, helping explain everything the whole way and is very patient. These guys also seem very honest, I left a 10mm socket in my car and it was still there when I picked it up! I would trust them with all my future repairs.
