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February 2024 by Bill Knapp
Always a good store, we’ve had two really good visits recently, working with Van. He shared his knowledge of baseball and helped us fully equip for the upcoming season. He’s got a pretty good swing too.Best service we’ve had anywhere recently! Ryan and the register did a good job as well.
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January 2024 by Nancy Harper
I will never go back to Dick’s anywhere because my first and only experience at this one (Spokane Valley) was so bad. I walked into the store and went all the way to the back without anyone ever acknowledging me. I was looking for Hoka shoes. I had to flag down a worker who was having a great time with 4 salespeople just chatting. A salesman finally came over and brought me a pair I wanted. He NEVER came back to see if they fit or if I wanted to try something else. They did not fit so I put them back in the box and took them back to him. He did not look at me. His other salespeople friends kept up their fun. Then I went to another section where two salespeople were playing catch, ignoring me. Do you think it’s because I’m 70? Maybe but it will be REI and Sportsman’s Warehouse from now on. The service at both of those stores has always been amazing.
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January 2024 by Savannah Sotin
The manager Sean was super helpful over the phone!
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December 2023 by Samantha Nuttman
Emma is an amazing associate! She was friendly, efficient and went above and beyond. Plus, in the 5 years I've been buying Suncloud sunglasses almost yearly, she's the first sales rep to have mentioned their product protection.
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November 2023 by Gretchen Stokes
Trevor was so amazing!!! My mom and I were looking for the hot pink Stanley, and we thought they were sold out. Then as we were about to leave he found us one!!! Great customer service and so kind! Thank you so much Trevor!
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October 2023 by Hayden Ransom
Corbin in the golf department was wonderful. He was very knowledgeable and helpful for finding what worked best for my golf level.
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September 2023 by Donovan Arnold
Horrible customer service. Seems run by poorly trained teens that don't care or understand customer service. Won't be back. North 40 and local shops treat you better. This is a nice looking store though. Good layout. Has higher quality goods. Just needs professional staffing of better trained staff.
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September 2023 by Wendy Fellows
Went in with my son looking for good hiking rain books. After looking around town all day! The person that helped us went above and beyond to find us the right boots. So grateful!
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September 2023 by K Swiss
Had a great experience with customer service came to return a pair of cleats was honestly surprised they honored it, amazing customer service, thank you!
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July 2023 by Heidi Roulston
Super helpful staff assisted us in finding a much needed item for a next day sports camp. ?
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June 2023 by Nicole Tucker
Asked a gal at the front desk for help in finding a specific color/size in a mug that showed in stock online, she told me the only spot for them was right there in the front and if it wasn’t there then they didn’t have it and that it takes 24-48 hrs for their website to update. It felt like she was just being lazy (plus I saw another section of them already so I knew she wasn’t very aware). So we asked another gal, Rachel, who was so kind and took the time to actually look up the item on their scanners, saw that they had 15 in stock still and went to grab me one! We appreciated her willingness to help us, it should be the standard of service from every employee as we could have easily left and not spent our money here, but thankfully we were able to find actual help. :)
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June 2023 by Bretta Walker
Roman helped me find the perfect new running shoes. Thank you for your patience and professionalism!
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May 2023 by Earl D.
Staff member looked pretty busy on his cell phone. Times like that, I wish they were on commission and trying to make a sale.
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May 2023 by Carly Pearson
Needed some track shoes for my son. I was so pleased with Douglas at the Spokane Valley location. He was so knowledgeable and picked out the perfect shoe for my son’s needs. He explained to my son the differences between a few pairs and made sure they fit him just right. I can’t say enough positives about our experience. All around wonderful customer service which is not always common now days. Thank you Douglas!
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March 2023 by Josh Wilson
Store had a very nice selection and a friendly staff. Lots to come check out!
