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October 2023 by Karen Ford
Friendly, Knowledgeable and very helpful. Great customer service and knows the products well enough to answer questions
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October 2023 by ninja spy
The staff was more worried about closing than helping me. These guys close a whole hour before their competition in the field. That's why they are more busy at these hours. Honestly, I wish they were open till 1 a.m. like most are in the u.s.a.Gene.
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October 2023 by bansheemyk2001 no name
The staff was extremely helpful and friendly, but not overly so. A lot of other businesses could learn from them. We love this store.
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October 2023 by ES Bell
Staff was very helpful, highly professional and knowledgeable, with an anxiety free, no hurry no worry pleasant atmosphere ,Castle is a high end top tier adult entertainment/education store, was very impressed!
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September 2023 by Ashley Counts
Went in for a new toy suggested by a friend and Jill knew just what I was talking about. She helped me decided on my best option describing what each item did. Everything I needed or could have used, she was on top of it. I haven't been into one of these stores in years and it didn't feel as awkward as it used to. It was clean, organized, quiet and open.
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September 2023 by Jamie Bonneville
For my first visit at the castle, megastorant Spokane was a wonderful one I was greeted and treated like a human. I appreciate that, and.I didn't feel like I was being watched or judged. Which was nice. I would recommend this store to just about anybody and I will be going back.
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September 2023 by Candi Kingrey (Katie Kingrey)
The staff was professional and made me feel comfortable. They took the time to answer all my questions and show me around the store. My experience was great and highly recommended their goods and services.
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September 2023 by Christina S.
Helpful but not bugging us to buy something. Store has a great selection of products for everyone! Prices are a little higher, but the quality seems worth it.
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August 2023 by Chris Cubas
My experience was great the customer service representative/employee that was on shift was very helpful attentive as well as suggestive with herself store was clean plenty of selection bit pricey but also had lower priced items as well so very much enjoyed my overall experience
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August 2023 by Blind Justice
I do enjoy shopping here, although a member ship is only email offers and I think the company could do a lot better with a point system.
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August 2023 by anne spilker
My experience was the bestThe lady helping me was so knowledgeable and most helpful!She had Alice in wonderland tatoo and black lipstick.
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July 2023 by Brenda Ponce
This was my first time at the store. The staff was pleasant and professional.The store is not well lit, but it is organized. I browsed the entire store. I don’t know if there was music playing since I had my earbud in. I did not find what I was looking for, but I still made a purchase.
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June 2023 by alec morse-humphrey
The staff was very kind and knowledgeable. The store was absolutely packed with everything A couple could need to have a good time. Not the best store for feminine boys clothes but if you're looking for a vibe or something for either gender.
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June 2023 by Kay Bristow
Super friendly staff, Jill helped me and she was super friendly and knowledgeable. They have a big selection of lingerie and I didn’t really know what I was looking for but Jill came over and helped me find a beautiful 2 piece.
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June 2023 by Justdon
A woman who sadly I didn't get her name, but tall, blonde hair and stood taller then me and I am 5'10 helped my girlfriend and I with not only finding what we were looking for but answered all of our questions. She was very professional and kind exactly what someone is suppose to do on her job.
