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July 2024 by Judy Noel
I needed a headlight replaced on a 2014 Subaru. I’ve been told access is so difficult it has to be done by a mechanic. Shelby, at the east Sprague location, took the time and effort to get it done for me. She is smart, patient and resourceful!
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June 2024 by Patricia FRAZIER
Ladies, do not trust this place for honest help. Seemed clear to me immediately that the manager Vincent thought I knew nothing and would just do as he said. I asked for the most inexpensive battery that would fit my vehicle. He spent about 5 seconds looking at his inventory and brought back a battery telling me that the days of batteries for under a hundred dollars are gone. I asked if he was sure he had nothing cheaper as I am out of work due to a health issue. He said no. I purchased the battery and gave him the old. I went to my car and looked myself and found they had a battery $50 less in stock for my vehicle. I went back in and requested to exchange. No, apology… he seemed irritated to help me again. Then he tried to refund me only $30. He acted like he didn’t know what I was talking about and required me to explain that I understand what a core charge is and that I never even left the parking lot and was exchanging the more expensive battery he sold me so there shouldn’t be a second core charge added to lessen my refund. It definitely seemed intentional like I wouldn’t understand what the core charge was and would just pay it. I left with a single new battery, provided one old battery for the refund of the core charge so adding a second core charge makes no sense. The store was was not busy there was no line but they offered no assistance to help me pack in and out the various batteries not even getting the door for me. No thank you’s or apologies we spoken for my business or the errors made. Glad the guys at the auto zone near where I live have always been respectful and honest, too bad I can’t say the same for this location.
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June 2024 by stacey lobdell
Christian saved the day !! He put in my battery w a hail storm tonight ! He was so knowledgeable and friendly!!! Highly recommend this store !!!
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June 2024 by Bill Davis
Great place for auto needs.
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May 2024 by cierranicole23
My friend and I are on an out-of-state roadtrip when we realized one of our headlights was out. We stopped at AutoZone store#13911. Aaron G went above and beyond! We are super grateful for his excellence in service and care! No popeye ticket for us.
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April 2024 by Arosea (Rosie)
Aaron G from the store tonight was so exceptionally helpful with getting the part I needed and helping me through last minute installation. What a great employee! Thank you so much!!!!
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March 2024 by Charles T. Clugston
Beware that If you buy a battery here they will do whatever it takes to not warranty it. I bought a battery dated 5/23 and they just refused to warranty it for me today. I own a few businesses in town and we will never shop at an Autozone again.
They wanted to charge me $209.00 dollars today and I drove about 1 block more down Sprague to Orielly’s and Paid $160.00 for a better battery with a 3 year warranty. It is really nice when companies do a good job and stay true to their word/warranties.
*This story is Sad but unfortunately it is very true.
**This is my only Negative review please look at all my other reviews they are 5 star
***I just felt compelled since the guy behind the counter took great pleasure in denying me.
Sincerely,
Charles T ??
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January 2024 by ashshea86
Call to complain that their Tech took my windshield wipers off while we were talking about custom windshield wipers and I decided to not get them as I didn't actually need wipers. The gentleman sent me away without putting windshield wipers back on so the next day it snowed several inches and I cannot even get my windshield cleared off to go buy new ones and the metal great on my windshield almost scratching it. When I called the complain the manager started explaining why what his employee did was correct instead of trying to figure out what he could do to remedy the situation. Sending someone without wipers is dangerous and it required part of your vehicle. Manager hung up on me as I was being rude about it because I told him he was not listening to my complaints I do not care why they took the wipers off what I care about is why they didn't put them back on stick with O'Reilly's. If you're a girl you must be stupid and not know what you're talking about to these dudes
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January 2024 by Ken Trebil
Quit tracking my phone! Walking into your store does not legalize stealth tracking !
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January 2024 by Stephen Dederick
Friendly service! The employees were very helpful and they changed my battery even in freezing temperatures
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January 2024 by Marissa K
Awful customer service. Was hung up on when I was trying to explain that Walmart showed a lower price and I felt he wasn't understanding what I was trying to explain to him when it came to the part I was needing. He wasn't in the mood to help from the beginning.Thanks for that!
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December 2023 by Starlene Renfroe
Plugs for the Avalanche "I knew it" LordyBee ?
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December 2023 by Martín A. Pantoja
excellent attention ?
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December 2023 by MONOSABIO MOBILE ROAD SERVICE
Wonderful business I loved and I recommend this place
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November 2023 by Santi Santiago
Wonderful business I loved and I recommend this place
