AutoCraft

Most Recent Comments

• July 2024 by Mike
  Very courteous staff, but not the place to go to have a screw or nail removed from a tire- $65. (They use the patch method rather than the plug method.) I asked if they get many of these- said rarely- most people go to a tire shop like Les Schwabs… so I called them- they said worst case scenario to remove and repair a screw or nail puncture $20 plus tax- and they use BOTH methods on the tire- they patch and plug it.
• July 2024 by Alex Tyson
  Amazing quick service!! Got me back in business quick.
• July 2024 by Christy Walls
  As I was driving on the freeway, a piece of metal was thrown from a vehicle and got lodged underneath my car. I do not live locally and was concerned about the safety of driving my vehicle back to Pullman. I called to various mechanics, but no one was willing to see me. However, when I called a
  AutoCraft, they told me to come in immediately. They checked my vehicles damage and ensured it was safe for me to drive back home. They didn’t charge me a thing and gave me their cell numbers just in case I had an issues on the drive back. They provided me with great customer service and friendly faces in stressful situation. I am extremely very grateful ☺️
• June 2024 by Larry Swanson
  Several years ago, having moved back to the Spokane Valley after many years away, I had no Idea where to go for dependable auto maintenance. I tried AutoCraft simply because it was close. Now, 3 years later, I'm more than happy to have chanced across them. They've always been knowledgeable, thorough, friendly, and very helpful. I mean, really, what more could I ask? Thank you for your excellent work and attitude.
• May 2024 by Dominick Schneider
  amazing. they deserve way more recognition and respect for the work they do. they are whole hearted, and hard working people that genuinely want you safe, and happy. i would trust them with my life
• May 2024 by Bella V
  Buddy and the man at the counter helped us with our truck issue and were absolutely fabulous about it. We’ll be recommending them to everyone in town!!
• April 2024 by Tricia Ward
  Thank you to the AutoCraft team for squeezing in a major oil leak repair for my Astro Van so I could get back on the road to Seattle. Monica and the rest were so helpful and knowledgeable regarding what was happening, they took the time to help me understand the extent of the issues, even with some less concerning repairs I need to do in the future. I’m definitely going to use them again and schedule major repairs when I’m on that side of the state, thank you so much guys!
• March 2024 by Chloe E
  Amazing service. Our car battery died and had to be fully replaced. They talked us through the whole process and had everything done within a few hours! Will definitely be going back and cannot thank them enough!
• February 2024 by A Thompson
  Autocraft does good work. They go above and beyond to make your car reliable again and use OEM parts. You could get work done cheaper elsewhere but its going to be woth less reliable parts. Monica and Dave took care of me and got my snowplow work truck back on the road after a starter and corroded wires from the starter made me have to call a tow to get it transported there.
• January 2024 by Curtis Noble
  I don’t get a chance to review many auto repair shops. (I drive Toyotas) So, I’m kind of excited to share my experience with AutoCraft.
  
  I bought a used 2016 Tacoma with 90k miles from Northwest Motorsport in Jan, 2023. A day after we got it, it died in the WalMart parking lot. Well, it went into limp mode basically.
  
  We got it home, I disconnected the battery and reconnected. And it ran fine for another day. Then it died again. The Trac Control and check engine lights came on.
  
  Northwest Motorsport said they’d handle it and sent me to Mechanic’s Pride who does all their repair work I guess. The mechanics there were great, but couldn’t reproduce the issue!
  
  So I went home. We drove the truck, problem free, for the next nine months. Not another single issue.
  
  Then in November it happened again. So I looked at Google Reviews and made some calls. After speaking with Monica at AutoCraft I felt like that was the best option. But you never really know. So it’s a gamble.
  
  I didn’t want to risk taking it there, and then not being able to reproduce the problem. So I didn’t reset anything this time and called a tow truck to pick it up.
  
  I explained the very long story to Miles and Monica. They listened and took good notes. You see, the issue in my mind was electrical. Since the truck runs fine most of the time it just seemed like an electrical issue.
  
  One of the certified mechanics, Buddy, took on the project. The error codes indicated a lot of fuel injection issues.
  
  Buddy removed the injectors and sent them off to be serviced. He tested the injector wiring harnesses and found that it was faulty. So he replaced those harnesses.
  
  We got the truck back in a reasonable amount of time and haven’t had an issue since.
  
  I was most impressed with the constant communication and time spent explaining things to me so I could understand.
  
  They gave me options and choices. And explained potential scenarios.
  
  They asked for approval prior to starting on any work. For example, Monica called me to explain that Buddy had identified the wiring harnesses as the issue. And he also wanted to send off the injectors to be serviced just as a precaution and since they were already accessible. So I agreed.
  
  To me, the trust and communication was the most important aspect to me. And the cost is secondary.
  
  But I was very pleasantly surprised to see the final bill was about half of what I expected based on the number of hours spent.
  
  I’d love to say I’ll be a loyal customer. But again, I drive Toyotas. So, if all goes as planned I’ll probably never see Miles, Monica, or Buddy again.
  
  However, any of my friends with Chevy’s and Ford’s, who always seem to need mechanics…well, I’ll refer you to AutoCraft. They’re the best.
• January 2024 by Mr. Hurley
  Had a great experience with auto craft. They made it a priority to get it done in one day and were super friendly to work with.
• October 2023 by Rachel Miller
  One of my vehicles had been sitting for around a year. I specifically explained this to them. I specifically requested an oil change, an overall inspection, battery charge, and all fluid top off for a vehicle that had been sitting for a year (coolant, trans, etc) Thank god I decided not to trust them and popped the hood. They didn't replace ANY fluids and I had been driving around with a BONE DRY coolant reservoir and noticed my car shifting extremely hard and squealing everywhere I go and of course, they didnt replace any transmission fluid. This could've caused permanent damage to my vehicle.. and may have already. Their front staff is kind but I would rather have a rude staff that can actually get the job done (if I had to pick) than ever come back here again. Do not trust them just because they're friendly to your face. I called them and politely explained the situation through voicemail, as I noticed this issue over the weekend... several days later, no call back. Don't bother addressing this issue because its too late and had a jiffy lube fix it for free (highly recommend all Spokane locations)Had I trusted this company, I would be without a working car. You lost a dedicated family of customers. Mistakes like this dont get second chances with all the other local options. available.
• September 2023 by Tammi M
  Very knowledgeable and helpful.
• September 2023 by Kenneth Pointer
  Good work and friendly, helpful people! Would recommend them to anyone!
• September 2023 by Gail Bross
  Great wrote down problems n thats what we needed before buying it