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February 2024 by Brian H
This place is amazing, the sales managers Amanda, and Ty are knowledgeable and help me get the product I need at affordable prices. The credit Managers, Brian and Erik are the best, if there are any issues with payments, they go out of their way to help me stay on track and on to the path of ownership, Daniel the delivery driver, exceptional white glove delivery and then there is the Store manager Celia who operates the store that makes everything possible. This team rocks, I would NOT go to any other Rent A Center, Buddys or Aarons. If you do you would be missing out on a great experience at the Spanaway, WA. Rent A Center
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February 2024 by M pitts
Love the service I get.
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February 2024 by Denise Goodwin-Garcia
They were ok, but now that I want to turn my furniture back in they are horrible to work with. I wouldn’t recommend them at all.
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February 2024 by krystal findley-ward
Amanda is hands down the sweetest!! She got me taken care of SUPER quickly and has THE BEST customer service!!
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February 2024 by Ms Mina
I go thru this company when wanting to get stuff for my house. I’ve rented, paid off and rented some more. Amanda, Eric and Daniel are all amazing. They have put in so much work to make sure I stay a satisfied customer. They always call before they show up and if I’m late on a payment, instead of taking my stuff we come up with a plan to get it paid. The delivery is always on time and the stuff they sell is really nice items. The cash buy out price is always a good option too. I love that they offer that. Hey keep up the great work everyone and thank you for taking care of my family and I. Proud to be a customer.
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February 2024 by Denise Radasa
The Credit Manager clearly does not understand how to correctly audit an account or payments and is extremely rude when you have to explain and show they were in the wrong. I dropped off the money and five days later they charge me a late fee but never posted the money. Once confronted with this he had to check with his manager to see what options he could offer. He wanted to give the money order back. I explained it was made out to them, so they had not posted the payment nor deposited it. The conversation went down from there and I asked to speak to the store manager and he said I’m the credit Manager “so there”. I told him that was not professional and I gave him the option to credit my account the lates fees they charged me in error and he refused. I said I would just file a report with the better business bureau and he started giving me their website address and said good luck. This is absolutely the worst customer service ever! When I told them to pick up the furniture he said it wouldn’t be for two months and I would need to make the payments until they can. I said that is terrible because it only took a week for delivery! They are nothing but rude and steal your money! THIEVES are what they are! Do mint do business with this place! The best part was I worked for Rebt A Center for two years as a Sales and Credit Mgr and Store Manager, this is not how they should have handled the situation, when I told them this he said it’s his way! This place is disgusting!! Save yourself the frustration and go anywhere but here!
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January 2024 by Crystal B
I went through 4 different washer and dryers due to it saying it was in stock then I went to cash out and it said it was no longer available. It was frustrating
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November 2023 by Kathy Manues
I will never go here again. Bad customer service. I was going to buy a rocking recliner chair and it was broken. They wouldn't replace it, and it took them over a couple of weeks to come pick it up. They were rude and hung up on me.
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November 2023 by Sam Campbell
Rent A center has aleays been good to me. They have always gone above and beyond. Thank u
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October 2023 by Jeannette Brown
This store is not very attentive. They don't communicate about anything. Now they picked up my 2 items and still getting call and messages about paying my account. I ask to freeze my account until I get a new place.
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October 2023 by Brittany Neer
The employees at this location are absolutely fabulous and definitely know how to make your visit fun and memorable. ?
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September 2023 by tooflylano 671
Great Customer service. There is one representative that took their time to briefly help me. 100% recommend if you need appliances. Big thank you to Ms. Amanda and all the Spanaway rent a center employees!
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September 2023 by William Briley (Billpaul)
A bunch of thugs. Never making the mistake of buying anything from this store ever again. Would rather you be homeless than miss out on their money.
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September 2023 by Atari Goenen
This store is my favorite rent a center by far! the staff is so sweet and helpful
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August 2023 by Fred TReed
Whenever I have needed something this is my go to store. The delivery and set up has always been professional and they work with my schedule. I love the Ashley line. When my spouse passed away at home they went above and beyond as I needed to replace the bed for obvious reasons and they helped me figure out a style that would bring out the art that is in that bedroom and matched the personality of both my spouse and I. This store and it's employees are amazing. 4 items have been purchased for RAC and not a single issue with selection, credit, and paying it off. If in doubt go in and talk to them. They are an amazing team.
