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“A big shout out to Ava at the Spanaway store for the Herculean effort she gave to support my wife and mother-in-law when we stopped in the store. Ms Ava helped to sort through a fraudulent billing issue that the customer service hotline had been no help with. She was supportive, kind and helpful. We got the issue resolved after much back-and-forth with the online help desk all while she also assisted other in-store customers. She was the only employee in the store and managed to address multiple customers with a friendly positive attitude. On her last day in the Spanaway store, before transferring to the Olympia store, she made life better for my mother-in-law and my wife.
Thank you Ava.”
“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”
“My family and I came in and worked with angel, I’ve never had a bad experience with Verizon and the customer service provided by angel was a good reminder why I always stayed with Verizon. Thankyou Angel for working with me and my family and being able to find a plan that works for us!”
“Came in to add a line and get a new phone. Bayard helped us. He was very knowledgeable, patient, helpful, and efficient. Probably one of the better experiences I’ve had at a cell phone store.”
“Best experience I've had in a phone store by far. The associate who helped me was super patient and helpful. Will was able to explain everything to me with such clarity. It was so easy to understand/absorb all they had to explain to me. They were great at fully answering any questions I had and made sure I had everything I needed. I really appreciate their time, and I'm happy with the outcome of my visit.”
“Tyler was able to help me get my phone upgraded. It was easy and seamless, especially because I'm not exactly tech savvy. I really appreciated all of his help.”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“Gabe helped me Buy the new iPhone 15. He transferred everything over and that was great but then there was something wrong with my email and I had to come in twice to fix it and each time he did it quite expertly even when it didn't work the first time . he has great work habits and skills, and a kind and patient teacher . Great Verizon worker!!”
“This place is Awesome!!!Nobody in town would fix the power button on my boys iPhone 12 , but Conner from uBreakifix came through!!! No lines and very pleasant people!! Thanks again!!!”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“I visited the AT&T store with my boyfriend looking to be added onto his US plan. I was able to be added onto his policy, with my Canadian cellphone plan efficiently and it was a cheap addition. Thank you for your help and great service!”
“Immediate customer service as soon as i walked through the door and Nick that helped me knows exactly what hes doin and is amazing and sweet as can and definitely needs a raise. 5 stars all the way, thank u so much”
“Had to get a new phone in a hurry and had the pleasure getting Gracie to help. She was very helpful, friendly and overall made the experience pleasant and easy. Would recommend this store. #Ask4Gracie ?”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Very professional. However, I would not recommend the Motorola Moto phones even though they are in the $125 range. Better buy the $8 coverage insurance, then make calls and FedEx it. The Samsung 15 works fine, for $250.”
“Cricket store on 56th and S Tacoma Way. Sergio was incredibly kind, patient and very helpful. He helped with our cell phone account and purchase of a new phone. Sergio took extra time to help transfer our information and explain everything. I highly recommend Sergio. Honest and efficient!!
Thank you Sergio you are amazing!”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“Giancarlo was awesome in helping me get another phone for my husband. Great customer service and very patient with us. If you need another phone go see Giancarlo at Phone Guys!”
“AT&T is the store. I go to the one in university place. The staff is so nice and patient. They treat all the customers the same. They always acknowledge you when you come in and also if you have to wait. I gave it a 5 because of the outstanding customer service they give.”
“Went the in a panic because my phone broke. I was met with a cheerful, knowledgeable, and kind-hearted representative. She quickly helped me find the best phone at the cheapest price and her personality was beyond anything I've ever seen before. Wonderful. Plus when cricket says your package is 55 dollars they actually charge 55 dollars. No surprise taxes or fees.”
“Went the in a panic because my phone broke. I was met with a cheerful, knowledgeable, and kind-hearted representative. She quickly helped me find the best phone at the cheapest price and her personality was beyond anything I've ever seen before. Wonderful. Plus when cricket says your package is 55 dollars they actually charge 55 dollars. No surprise taxes or fees.”
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“Lost my phone. Went to Boost Mobile to check phones out. The young lady that helped me was awesome. After she pulled up my information, she says "oh my, with a smile, that is a very old phone." She took care of me. New phone, and I was on way.”
“This store was AMAZING!! I came in wanting to bring my family from Verizon, and I was greeted by a lady named Jessica who explained everything to me. Especially how much money I will be saving than I would stay with Verizon. She helped us choose the right phones and even helped set everything up! Thanks Jessica! We will definitely be coming to this store!”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
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“This store has given us THE BEST when it comes to customer service. Stephen got us e erything we needed and helped us save overall. THANK YOU STEPHEN!! We will definatly be back.”