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9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Credit Unions
“Jennifer Devivo was excellent in explaining everything. She offered to help us technically to get on line etc. as we are seniors who are not tech savoy. She answered all our questions. I would recommend her to anyone I know.”
“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Credit Unions
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
“Had my wallet stole. A first. What a nightmare. I shut all the cards off. But Harborstone made it so much less stress.They took right over.. it was amazing. I don't think I could ever thank them enough. I have never received sure awesome service... Thank you So. Hill Harborstone & your call center, but your fraud Dept is fabulous. Thank you everyone have a great week.”
“My first car was totalled & it upset me when the at-fault driver's insurance didn't take over nor was my insurance with Progressive very helpful. I was left with part of my loan to pay off. The people at this location helped me through the process with compassion, understanding, patience, & consideration for the dues, while also helping me to purchase a new vehicle.”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Credit Unions
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
9AM - 5:30PM
10208 187th St E Ste 100, Puyallup
Credit Unions
“Breanna was excellent she gave me answers ive been trying to get for a year about credit and and how to get better results; she does her research and she is very positive quick about it .”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Credit Unions
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
9AM - 5:30PM
17526 Meridian E, Puyallup
Credit Unions
“Recently new member to the bank and was transferring a car loan to them I went in and dealt with Mina she made the process simple, fast and continued to follow-up even when I left the bank! Stellar service and great follow through which is very hard to find these days highly recommend WSECU for your next bank to trust!”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Victoria gave us the greatest experience I might of ever had at a bank! I went in thinking it may not be so great because it was a Saturday, there was a line to get in when it opened, but she gave my Husband and I thee BEST service! Was thorough, gave us all the details about business and personal accounts, loans and lines of credit, was friendly, relatable and all around wonderful! Definitely worth going in if she's there, so so helpful! Give Thanks Victoria!”
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
8:30AM - 5:30PM
16510 Meridian E, Puyallup
Credit Unions
“Had the best service in our lifetime. Branch Manager, Vanessa assisted our family to open our 11yr old twins - Student Bank Accounts.She, was so wonderful and amazing by treating them as adults and educating them and they signed there 1st ever documents.We will cherish our experience with her and look forward as new members”
“Update: Previous bad experience below (eventually the hold came off and i got direct deposit but BECU never actually reached out about this again), however, I had to go in again for a name change and ordering checks and had a great experience. Changing my review from 1 star to 4I just opened an account with BECU as I moved to Washington from Illinois and my bank doesnt have a branch near here. My family also has accounts here and I was told how great BECU is.I opened my account online and mobile deposited my payroll check and a five business day hold was put on it.I messaged with a representative on the BECU mobile chat and was told that the hold could be taken off but it would need a manager to make an exception.When I came into this branch to try and get it sorted out I felt the people I talked to (I can't remember their names) were a little condescending and didnt want to help me at all. The manager also told me there was "no way" that an exception could be made and the hold taken off.I've worked at Banks and was told to never put a hold on a payroll check so I thought it was very strange that a credit union would do so and wouldn't even work with me on it.Being told how great BECU was, this is really not a great way to start off.”
“Brandi S. (Branch Manager) is amazing. I came in with some hard questions and she helped me every step of the way. I have banked with sound for over 20 years. This branch by far has always been the best for customer service and care. The rest of the team was great as well! Brandi I so appreciate your help yesterday in understanding my situation and offer great solutions!”
“Jodi was so patient and helpful. Navy Federal continues to have great customer service. She helped answer all my questions and helped guide me through my transactional needs.”
“TAPCO has been a favorite of our family to do our banking. Tellers typically have a warm welcoming smile and make us feel valued. Services have helped us to be a success organizing our kids accounts too.”
9AM - 5:30PM
4323 Bridgeport Way W, University Place
Credit Unions
“The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
“Both Haley and Kelly, managers, helped correct, and apologize for the mix up on my loan payment. Feel much better.I feel they were both professional and worked really hard to correct the error apologetically. My faith has been restored!!”
“Prior to my visit, I had never heard of Harborstone Credit Union nor did I realize that there was a branch on the installation. I became a member to HCU with an auto loan through the car dealership of my recent purchase. The reason for my visit was to take care of some items in association with the vehicle purchase. As soon as I walked through the door, I was assisted. I would like to acknowledge Alyssa Lein for her exceptional service! She was very friendly, efficient, thorough, informative and personable. She helped me to take care of five items swiftly and accurately and made this first time visit/experience smooth and effortless. I appreciate her customer service and recommend asking for her for your future visits!”
“Had an issue with my account D'chelle and Keona were right there too take care of it really took there time too see the situation and handle it with care and professionalism glad I have this branch of GCU?”
“This location has drive through ATM & banking services, which is always nice. Unfortunately this is a rougher part of the city and the parking lot and perimeter streets see a lot of “action” - fortunately there is security present & they do monitor and intervene when necessary.”
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“Jacye was the reason I will not change Banks EVER AGAIN!! His service was the best I have ever received from any banking establishment. He went above any of my expectations and I will only be dealing with him at the spanaway location. Thank you again for being very attentive to my situation and making sure I was taken care of without hesitation.”