-
March 2024 by Johnny Martinez
I cannot say enough good things about my multiple uses of the rental department. Mike was the one who originally helped me as I popped in recently to rent a truck. I was having difficulty with the website so i figured id gamble and see if i could rent same day. Mike had me set in less than 10 minutes and it was seamless. I used the truck and brought it back which again was quick and painless. Unfortunately, when I got out to my car I realized my battery died from leaving the lights on. Jose and Noah both took the time to help Jumpstart my car so I could continue my project. I will forever use this rental department and am just so appreciative of their work ethic.
-
September 2023 by Andrew Brewer
They tell you one price on the phone and then charge you 2-3 times the amount when you get there. When I called them out on it, they acted like I was crazy.
-
September 2023 by Kris F.
Save yourself some time, and money, go to any other store. Especially do not order anything online then go and attempt to pick it up. You will be there waiting for an hour or more. They have people there to help you load, one has down syndrome, and the other has severe autism. Now nothing on them, but maybe, just maybe, they cant handle the job of helping customers find the order that they are trying to pick up. No apologies. from them, and now none from me. I'm here complaining on yelp because all I wanted was a complaints form, I could then email, and then my association with home depot would have been over forever. But they do not have a complaints department... go figure. Second worst company on earth. Worst store of this company, in my opinion which of course means jack sh**
-
August 2023 by Andrew M.
This review is strictly for rental department. I've been here 3 different times and all 3 times each visit has been extremely weird. The first time I was there a guy did an okay job getting me what I needed and he stayed past his shift to finish helping me, but he and another worker kept complaining about how lazy a guy named Jose is. I'm sorry you have a lazy employee on your team but I don't need to hear this. The second time I was there I waited at least 15 minutes for someone to come assist me. I even called the store and got hold of a manager (Kim?) and it still took this long. The guy that helped me did the same thing as the last 2, complained about Jose more than I cared and did an okay job. The 3rd time I got there and as soon as I walked in and old guy at least over 60 helped me right away and did a great job. As he was finishing up some punk kid walked by and told the old man he's taking another break. The old man said "okay Jose." I laughed. This place did okay, probably would hurt to get rid of this Jose guy.
-
August 2023 by Chunhua Z.
Kathy at the service desk was very nice, polite, and helpful. Took care of everything well. Good job.
-
February 2023 by Chris U.
Do you want the worst customer service ever known? Do you want to be ignored? Do you wanna struggle carrying equipments out of the store while three workers watch you without offering help? Well, you've come to the right place! This and many Home Depot locations such as Everett is your place! Seems like management doesn't care about customer service at all, so that's a plus! Even it's managers talk down on customers. Isn't that amazing? Maybe not even undercover boss can fix this mess. No wonder they're called the Walmart of home supplies! I especially love it when someone helps you halfway and stops helping you because they don't know how to simply tie a knot on an equipment. Hmm.
-
January 2023 by Jess H.
Consistently the worst Home Depot I've been too and I'm not sure why I keep giving them my time just to remind myself of how terrible their stock and customer service is.
-
October 2022 by j a
They are hardworking
-
September 2022 by J. M.
The machine to cut lumber has been down for a looong time. Are they ever going to fix it? Employees will walk right by a customer standing by the other machine, the radial saw, without seeing if they might need help. No buttons to call for help in that area from what I could see.
-
August 2022 by Colin Harrison
Called 45 mins before the tool rental closed. They didn't pick up and I was forwarded to Customer Service. Customer Service forwarded me back to tool rental and they hung up on me. Called back, got forwarded again, and they put me on hold until close. Might as well just pick up the phone and say "f you" and hang up instead of wasting everyone's time.
-
June 2022 by R g.
I purchased a dishwasher online from Home depot, which was cheaper than sears in cost and installation. Home depot sub contracts the work through JBC. Was told it would be installed on Friday. I had ordered the dishwasher on Tuesday morning. They just dropped off the new one. JBC said they didn't have anyone qualified to install it so they would make arrangements to have it installed the following week. I had paid for installation and to haul the old one off. So here it is the following week, Tuesday again and I called to see when they were coming out to install it. They said they cancelled the installation so now I have to wait until they feel like coming out, with a broken down dishwasher and a new one still sitting in the box in the middle of my sitting room. I couldn't even hire anyone to come out and install it, because they never brought me the installation kit I paid for at the time of the order. Please NEVER buy online from Home depot. They have very unreliable cheap contractors installing their orders. Learn from my mistake. Go to Judd and Black or Sears. I hate to give Home Depot a bad review, because the staff in Snohomish are nice, but the corporation needs to re-adjust trying to save cost in hiring bad contractors. JBC is the worst I have ever seen.
-
May 2022 by Ryan V.
Worst experience ever. Applied for a credit card to purchase a Tuff Shed (shed was already planned out online just needed to purchase). Application for the credit card took two hours, the employee just kept saying well I've never seen this screen this is weird over and over. She had me typed in my SSN around 10 times because she kept backing out of the system and would have to restart. She told me the credit card would be 60 days same as cash I asked well that's odd considering online said a year. She responded with well actually I'm not sure if it's 60 days, 12 months, or 24 months you'll find out when you get your first bill. After 2 hours of what should of been a 10 minute process she attempted to process my order which she spent another 30 minutes on before I finally asked for all my paperwork back due to the fact she kept canceling out of the order and restarting it over . Needless to say that's 2.5 hours of my life wasted. Possibly going to try another location but leaning towards ordering directly from Tuff Shed or going to Lowes. Also I'd like to add it's a bit unprofessional for employees to be talking in baby talk to fellow employees and customers.
-
April 2022 by Bruce L.
Just picked up a huge toolbox from them, had a little issue with them not being able to deliver to my house and getting a refund for my delivery charge. But I am giving 5 stars because of the guys who eventually helped load my truck up were awesome. Super nice and friendly and there was about 5 or 6 that went out of their way to make sure it got done right. I don't remember all of their names but they included Mitch and Mike. It's hard to find a group of people willing to drop what they are doing and help you with a smile on their face. Thanks again for the help fellas!
-
January 2022 by Christine A.
I bought an electric riding lawnmower from Home Depot. First, the delivery was a joke. They left it at the bottom of the driveway and told me to drive the rest of the way. Except the battery was dead. I had to buy extension cords to charge it enough to drive it up the driveway. After 6 months, it won't move when pressing on the accelerator. Trying to get it fixed is a real problem. It's still on warranty, so Home Depot is listed as a place where you can drop it off for repairs. However, I get different answers about whether I can drop it off or not. The service center says to bring it in. The tool rental department told me to take it to a small engine repair shop (it's electric, no engine). I've called and they hung up on me. Called again, they told me they would call me back. They didn't. I was told to talk to the tool tech guy, but he is never there. After multiple phone calls and visits, I didn't get an answer. I've decided it's best not to deal with them ever again.
-
December 2021 by Stella P.
This store is by far my favorite Home Depot location. The people are always helpful and knowledgeable in finding the correct items for my many projects. This past weekend was no exception. As I wondered starring eyed in to the lumber department (this department is definitely not my area of expertise) I was greeted by an employee that not only helped me pick out the correct pieces of wood, he also used their giant saw to cut them to measurements I needed. Thank you for the great service!