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March 2024 by KW W.
The worst. Not truthful, nor do they care. Sent me home with meds after 2 hour wait, but nothing to dose it with. Assholes. Can't you see I'm sick
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February 2024 by Dave Heinricks
The Pharmacist at this location has been very rude multiple times...both to myself and my wife. We won't be back
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January 2024 by Ashley S.
I came into the store post-operative. I had a driver because I was post-op and can't drive myself. I had already paid for my prescription on-line. The gentleman closed the metal door on my face and wouldn't help me because they closed for lunch. I asked to talk to the owner/manager and he basically said too bad. I was not able to get my prescription that day due to not being able to drive myself. This is the 2nd or 3rd bad experience I've had at this store, but by far the worst. No customer service. My family and I plan to find a new pharmacy.
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January 2024 by Robin Poirier
I recently transferred all my prescriptions from bartell's which is right across the street from my home the reason is because Bartels is a terrible terrible business.I understand that rite aid purchased bartells, unfortunately instead of taking after rite aid's good business practices rite aid has fallen under the spell of bartell's poor actually I should correct that extremely poor business practices.I have made a decision that I'm going to transfer all of my prescriptions to Fred Meyers which is over a mile away
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October 2023 by mike k
Pharmacy staff is always friendly, courteous, and eager to help with all my needs.
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September 2023 by Stephanie Bowsher
Made an appointment for the Covid booster, received text message and email reminders right up until this morning. Arrived to be told “just because you make an appointment, it doesn’t mean we have the vaccine to give you”Here’s the thing. Don’t have the vax? Fine. Then wipe your appointments for the day so the system texts me it’s cancelled and I don’t waste an hour of my day.Also you could have been a little nicer about it. “I’m so sorry” goes a long way.Rite Aid is the worst of the local pharmacies, always has been. Their online scheduler was nice and easy, or I would have chosen anywhere else.
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September 2023 by Jay Pickett
The young man who helped me today was outstanding (his name is Orion). I shop here frequently and all my experiences have been positive. I sincerely hope this location stays open forever.
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August 2023 by Paris Buckner
Absolutely horrible service for the pharmacy. I came a week or two early before my surgery in July and had to pick up a couple of prescriptions that they called and texted prior saying it was ready. I drove and went inside to pick up my prescription and went up to the lady at the counter. I told her I had a couple of prescriptions to get picked and she asked me the regular questions; name birthday etc. She told me my total was $300 something dollars and I said are my insurances are not on there!? Which it didn’t make any sense because I have been going to them for 18 years and my insurances haven’t changed. She only had one on file which wasn’t my primary. I asked her if she could put my primary on there and she sighed and said it would take 25 minutes. I said okay and gave her my insurance card. 30 minutes later no one had asked for me and I was waiting in there little area and finally after 40 minutes I get called. After I had had my surgery my doctor asked me if I was taking my blank medication I was supposed to take after the surgery and I told them I never even got the medication for that. My doctor called Snohomish Rite Aid Pharmacy and asked why they didn’t give it to me and she said, well it wasn’t covered by her insurance. My doctor said well why wouldn’t you let her buy it without the insurance!? She said she didn’t want to bother and ask. I was in serious pain without my other medication. This is why I changed my pharmacy and would NEVER recommend coming here unless you want horrible service and people who don’t care.
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August 2023 by Stacy Barbeau
TERRIBLE customer service. They closed drive thru and didn't bother to put signage up to inform drive thru customers. So we just sat there waiting and pressing the Help button and nobody showed. Inside, they barely apologized for making us wait out there for nothing and not bothering to at least come to the window to let people know that we have to come inside. I will NOT be go back.
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July 2023 by Rachael F.
I called today about a refill on a newer prescription that tends to be out of stock and the person I talked to was unbelievably rude. Before I could even finish my sentence she cut me off asking for my date of birth. I just brushed that off and she went on to tell me that they didn't have enough to fill and it was set for tomorrow but they couldn't guarantee it. I was trying to figure out if that meant that they could do a partial fill or if they were completely out and she was obviously annoyed and interrupted me again asking if I had any other questions.... I told her that I understood they get busy but didn't need the attitude and she hung up on me. How is this allowed?
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July 2023 by Kyle Hale
Went in prior to closing for aloe Vera and sunscreen. As soon as we walked in (8:45pm) they said they were closed and refused to served us, with one guy literally yelling at us about it.Not sure of how you go about hiring people but you might want to reconsider who you let run your stores.
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June 2023 by Megan
I’ve been going to this store for the past 16 years. I always have great interactions with the staff and they’re very helpful when I need to find something. Absolutely love this store and pharmacy!
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June 2023 by Olivia F.
Ally the pharmacist was super rude and interrupted me several times when I was trying to give descriptions about what my medication's were. When they said they didn't have the medication and said that there was a nationwide shortage, I asked for them to see if another Rite Aid had it and they refused to even look. This is not the only I counter I've had here just the cherry on top.
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May 2023 by Joey Moore
Went to pick up a prescription I needed to start immediately. In the drive through at 1:20 behind two other cars. I was the last car in line. Those cars were helped... and I pull up at about 1:29 and there's a big cardboard piece blocking the window. I thought that was strange, but maybe for more privacy? Nope. They just decided to go to lunch. I eventually saw a small sign that said they take lunch from 1:30 to 2pm. It's disappointing to have such bad service. I get that you need to take a lunch--but come on.
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May 2023 by Jessy Jean
This pharmacy closes at 8 p.m., at least on weekends, regardless of what it says online. Tried to go there this evening and it was closed down a little past 8 pm. Please change the hours to reflect this, or if it closes early based on lack of customers in store or something. People need the accurate hours to get their medicine, or know if they should go somewhere else.
