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September 2023 by Kris F.
Save yourself some time, and money, go to any other store. Especially do not order anything online then go and attempt to pick it up. You will be there waiting for an hour or more. They have people there to help you load, one has down syndrome, and the other has severe autism. Now nothing on them, but maybe, just maybe, they cant handle the job of helping customers find the order that they are trying to pick up. No apologies. from them, and now none from me. I'm here complaining on yelp because all I wanted was a complaints form, I could then email, and then my association with home depot would have been over forever. But they do not have a complaints department... go figure. Second worst company on earth. Worst store of this company, in my opinion which of course means jack sh**
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August 2023 by Andrew M.
This review is strictly for rental department. I've been here 3 different times and all 3 times each visit has been extremely weird. The first time I was there a guy did an okay job getting me what I needed and he stayed past his shift to finish helping me, but he and another worker kept complaining about how lazy a guy named Jose is. I'm sorry you have a lazy employee on your team but I don't need to hear this. The second time I was there I waited at least 15 minutes for someone to come assist me. I even called the store and got hold of a manager (Kim?) and it still took this long. The guy that helped me did the same thing as the last 2, complained about Jose more than I cared and did an okay job. The 3rd time I got there and as soon as I walked in and old guy at least over 60 helped me right away and did a great job. As he was finishing up some punk kid walked by and told the old man he's taking another break. The old man said "okay Jose." I laughed. This place did okay, probably would hurt to get rid of this Jose guy.
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August 2023 by Chunhua Z.
Kathy at the service desk was very nice, polite, and helpful. Took care of everything well. Good job.
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February 2023 by Chris U.
Do you want the worst customer service ever known? Do you want to be ignored? Do you wanna struggle carrying equipments out of the store while three workers watch you without offering help? Well, you've come to the right place! This and many Home Depot locations such as Everett is your place! Seems like management doesn't care about customer service at all, so that's a plus! Even it's managers talk down on customers. Isn't that amazing? Maybe not even undercover boss can fix this mess. No wonder they're called the Walmart of home supplies! I especially love it when someone helps you halfway and stops helping you because they don't know how to simply tie a knot on an equipment. Hmm.
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January 2023 by Jess H.
Consistently the worst Home Depot I've been too and I'm not sure why I keep giving them my time just to remind myself of how terrible their stock and customer service is.
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January 2023 by Joseph Green
The people working at the pro desk were great highly recommend.
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January 2023 by Ed Hillman
This is the worst managed store I can imagine. Aisles full of stored materials you cant get a cart down. Constantly looking for out of stock common items. Shelves in disarray and unorganized. The only thing that keeps me coming back is because it is so close to my home. I never leave this location satisfied.
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September 2022 by J. M.
The machine to cut lumber has been down for a looong time. Are they ever going to fix it? Employees will walk right by a customer standing by the other machine, the radial saw, without seeing if they might need help. No buttons to call for help in that area from what I could see.
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June 2022 by R g.
I purchased a dishwasher online from Home depot, which was cheaper than sears in cost and installation. Home depot sub contracts the work through JBC. Was told it would be installed on Friday. I had ordered the dishwasher on Tuesday morning. They just dropped off the new one. JBC said they didn't have anyone qualified to install it so they would make arrangements to have it installed the following week. I had paid for installation and to haul the old one off. So here it is the following week, Tuesday again and I called to see when they were coming out to install it. They said they cancelled the installation so now I have to wait until they feel like coming out, with a broken down dishwasher and a new one still sitting in the box in the middle of my sitting room. I couldn't even hire anyone to come out and install it, because they never brought me the installation kit I paid for at the time of the order. Please NEVER buy online from Home depot. They have very unreliable cheap contractors installing their orders. Learn from my mistake. Go to Judd and Black or Sears. I hate to give Home Depot a bad review, because the staff in Snohomish are nice, but the corporation needs to re-adjust trying to save cost in hiring bad contractors. JBC is the worst I have ever seen.
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January 2022 by K e n F l o y d
Worked like it should
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January 2022 by Jeffrey Onorato
It would be helpful if they actually abided by their hours posted online. Showed up at 4:35p when it says 5p close only to find everyone is gone with a sign posted “currently closed”. Glad we rushed our day to get there by 5p....
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January 2022 by Brittney Jones
I would give negative stars if it was an option .. the worst service ever .. Lazy and they never answer the phone .. the quality of people are terrible
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December 2021 by Stella P.
This store is by far my favorite Home Depot location. The people are always helpful and knowledgeable in finding the correct items for my many projects. This past weekend was no exception. As I wondered starring eyed in to the lumber department (this department is definitely not my area of expertise) I was greeted by an employee that not only helped me pick out the correct pieces of wood, he also used their giant saw to cut them to measurements I needed.Thank you for the great service!
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August 2021 by Stacey W.
I have given this store several chances. The last time we needed 2x2's, and they couldn't be bothered to see if they had any, despite their inventory system saying they had 96 in stock. Today I'm picking up an online order. I was sent from customer service to the pro desk to pick up; the woman there-Dixie- didn't bother to call anyone and told me I'd need to go back to customer service. I told her I had just come from there and wouldn't go back to where Ihad just been. After finally calling, she said someone from customer service would be there eventually. This employee is rude. One step beyond just not helpful.
