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December 2023 by JOEY MERANTO
It's nice when a small bank treats its customers right. Glad I switched.
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December 2022 by Erin Platt
Our company has had nothing but great service from Coastal. They have knowledgeable and helpful employees like, Sarah Kelley. She is extremely thorough, efficient, promptly responds to all communications, and is a true personal banker that works tirelessly with you to meet your banking needs. She has made my job & life much easier!
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November 2022 by Andrea K.
I had issues with this branch in the past, but what happened today tops everything. I went to the drive through around 4:10 PM today and tried to withdraw $850 from my checking account. Told the teller, I need 7-100's and the rest 20's or 10's. She gave me my money in a sealed envelope and thank God, before I drove away, I counted the money in front of her. Because instead of the $850, she gave me only $450. 3 100's, 5 20's and 5 10's, totaling $450. I am truly upset about this, as I feel, she tried to cheat me out from my little social security, as I am a low income senior citizen.I might understand a mistake, maybe for $20, but $400??? I believe, it was intentional, hoping I just drive away without counting it.I am a long time customer of this bank and never had issues with the other branch in Sultan, but this branch has major issues. All I can say, people, make sure you count your money if cashing a check, because you might get the same experience as I got today.
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July 2022 by J Z.
So, I am about to be a former client of Bluevine Bank. What does that have to do with Coastal Community Bank. Plenty. Bank account services provided by Coastal Community Bank, Member FDIC. I deposit a check and get told the first time it might take 1 to 4 days to clear. Four is long, but OK, Maybe they need to establish a pattern for my deposits. I deposit a second check and now it will take SIX days according to their chat! We're in the age of everything instant and a bank wants to take SIX DAYS to clear a $250 check. Unbelievable. I called Coastal and they say it is not them doing the banking. Really? "Bank account services provided by Coastal Community Bank, Member FDIC." If it isn't, then management is completely incompetent and should NOT be running a bank, period.
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November 2021 by andrea k
I wish I could give a zero rating for this branch. I am a long time customer and usually I don't have problem with other branches, but this branch has a problem. Teller turnover is high and sometimes they are very rude. Today what happened to me tops everything. I tried to withdraw $450 from my checking account, signed my check in front, gave the teller(a blond woman)my I.D. as usual. She is studying my I.D. and my check for several minutes, than she gives me back my check and says, I need to sign it on the back, too. I signed it, but told her, why did she asked me that as it was the first time someone asked me to sign my own check twice? Also, I wasn't trying to withdraw thousands of dollars, only $450. Her reply was, because she is new and trying to cover her back??? I asked her, do I look suspicious, as nobody ever did this before and it made me very very upset. She told me, next time, she doesn't need my I.D. as now she knows who I am and will remember, but she will ask me again to sign my check twice again. This is unbeliavable, it might drive me away from this bank and I will join a different one. I always try to support my local businesses, but if they treat their customers like dirt, people will leave them.
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January 2021 by Brad G (Brad G)
Everyone at Coastal is fantastic. A big shout out to everyone involved in the PPP process. I had heard so many horror stories about the PPP application process with other banks. When I finally applied, the entire process was very easy. I'm glad I have my personal and business accounts with Coastal. I mostly go to the Marysville and Snohomish branches and they are wonderful to work with and I highly recommend them for all your banking needs.
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August 2020 by Jessica Taylor
After dealing with repeated fraud for multiple accounts at BECU, Melissa set up accounts for me so easily over secure email. The Snohomish branch was so nice when they called to find out when I was coming by to sign papers and was ready for me when I came (drive thru only due to COVID) so I had a debit card and accounts finalized in less than 10 minutes. Mobile deposits are quick and easy, friendly staff, and supporting local. We are highly considering changing our small business banking as well. Thank you Coastal!
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August 2020 by Tatiana Bowers
Melissa Hemrich was awesome with my ppp loan. I could not have gotten it done without her help all the way. If you need a business banker, Melissa is the one that can get the job done. Thank you Melissa
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August 2020 by Adam Heck
Costal Community Bank was the best decision we made for our accounts. Melissa H. at the Snohomish branch makes opening an account very simple. They also helped with PPP loan. Highly recommended for local finance, investment and banking.
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August 2020 by Brad G
Everyone at Coastal is fantastic. A big shout out to everyone involved in the PPP process. I had heard so many horror stories about the PPP application process with other banks. When I finally applied, the entire process was very easy. I'm glad I have my personal and business accounts with Coastal. I mostly go to the Marysville and Snohomish branches and they are wonderful to work with and I highly recommend them for all your banking needs.
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May 2020 by Tony McAllister
WOW, that about sums it up right? Let me explain. After many years of business banking at another bank I found my small businesses in need of help with PPP (due to covid 19). After being told (by a wonderful person whom I dearly appreciate) my current bank was not even any longer accepting applications for this program and that I was behind approximately 8000 others I found myself feeling underappreciated to say the least. I heard from a friend that I should call Coastal. In the middle of this craziness I was able to get through to the manager of the Snohomish branch and things were handled within 24 hours with the utmost importance and professionalism. I simply can't say enough about this bank at the moment. I'm thankful for the exceptional customer service. Looking forward to moving my business to this bank. Thanks ladies! Highly recommended
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May 2020 by Charles Cornick
First off, I will say that they are friendly. But I have had nothing but problems with their depositing money, being closed on weekends and strict guidelines for any other financial needs. They have obnoxious restrictions regarding Zelle too!
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February 2019 by Monika Kristofferson
I've known Melissa Hemrich, Business Development Officer, for several years now. Coastal is a community bank and Melissa exemplifies "community" on so many levels. She's very well-educated in her field and is highly involved in business, social and charitable causes in Snohomish County. Melissa has her finger on the pulse of the events and needs of the community and should be considered the 'go to girl' with community and banking questions and needs.
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February 2019 by Henry Nitardy
If you like to play phone tag and leave messages. This is the bank for you
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November 2018 by Blake
Love the Snohomish branch, It is my main branch for all my banking. These guys are great for business and personal needs. They are all so friendly every time I go there, they always treat me and feel like family. Thanks for making going to the bank a lot less of a dread.
