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September 2022 by dtippy
Friendly, efficient staff. Anjie very kind in facilitating transfers.
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April 2022 by David Hernandez pavers llc
the first Bank of America that I know where the workers have a great charisma Excellent service
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November 2021 by Matthew H.
Find a different Loan Officer. My file was given to Karen after I already begun the mortgage process with BofA and that's when the problems started. Here's there TL;DR version of the review. Pros: - Worked with me on a miscommunication on my rate after my file was transferred. - I got a great rate. - We closed. Cons: - Impossible to reach. I called and emailed her nearly 8 times a day a week and a half before closing and she didn't get back to me until 2 days before close. - Terrible Communication. During that period she didn't even respond with an acknowledgement or that she was looking into my file. - Poor attention to detail. Karen did not have some of my most basic information and documents just 3 days before my scheduled close. When she did get back to me she was asking for paystubs, bank statements, and other documents just 3 days before my close. Keep in mind these have been sent numerous times in the weeks and months before. - Poor time management. I did not receive my closing disclosure until the day before of my close. There were so many errors with the document like missing seller credit and missing lender credit. This would have costed me more than $7,000, had I not caught the issue. - Poor Service. While Karen has always been professional and courteous, her attitude at the end when I discovered the problem with the closing disclosures was either close on-time and pay $7K because of their mistake, or extend the closing date so they can fix it. - We closed with literally 15 mins left before the deadline of a Friday before a long weekend after scrambling endlessly to meet my close. Here's the more detailed recount of what transpired 2 weeks before my deadline. With just a week and a half before my close, I have received 0 communication from Karen regarding the status of my close. I called and emailed Karen multiple times (8x) a day with no reply or a simple email response. With only 3 days left, Karen finally emails me asking for my most basic information as if she's never looked at my file before. She asks for pay stubs, bank statements, address verification, and other information -- all of which has been provided months before! At this point, Karen explains how we're going to have to extend a couple more days so she can get the paperwork through. I made it very clear to Karen that my lease was up and my landlord was not giving me an option to extend. With the new closing date, I didn't receive my closing document until the night before close, at which, I discovered numerous errors and issues with the closing disclosure amounting to over $7,000 that I would have to pay. She missed lender credits and seller credits that I was entitled to. Her reaction was, take it or leave it. Meaning, if I wanted to close in time, I would be paying $7,000 more than I would otherwise to close on time or extend my closing date so she can fix her mistakes. The latter option would have left me homeless for 5 days while she figures things out. After getting her manager involved, I had to effectively manage their job myself - dictating what had to happen next, what the correct closing disclosure should add up, who they needed to talk to, and by when they needed to send in their documents to the title company. By a stroke of luck, I managed to close on the house with 15 minutes left before the banks and county closed for a long weekend. The only reason I stuck with her was because of a down payment grant and lender credit program that BofA was offering. Bottomline - Avoid at all cost. Or if you are working with BofA, see if you can find a different loan officer that will pick up their phone.
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July 2021 by Ty S.
Hayden was very helpful with information and scheduling to speak with specialists. I called so many banks and couldn't make an appointment until Hayden was so easy to work with.
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April 2021 by Brody Kaplan-smith
Who closes at 1 on a Saturday
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April 2021 by Dom
Great friendly service awesome tellers and better manager :)
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August 2020 by Doug G.
Been banking with Bank of America since 1979. No longer. This local City of Snohomish branch has some of the most rude and unfriendly staff. My last two visits became confrontational over wearing a face mask during COVID. Even though I had a disability preventing the wearing of a mask. Note I had the document to prove my disability. They have experienced tremendous turnover so that may be part of the problem. Just switched to a local community bank in the City. A real friendly, hometown feel. Should have switched years ago.
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August 2020 by Tim Waltner
Was not welcome in their building
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June 2020 by Dom Deming
Great friendly service awesome tellers and better manager :)
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April 2020 by Kevin Sund
Could not be more disappointed with the service of this company’s communication and professionalism. Be very careful choosing this company to lend you money for your home. 2 extensions to close and not whiling to take responsibility for any problems, they just wanted to pass the buck. If I could do this all over again I would have considered Snohomish Bank of America zero times. If you go down this rabbit hole I wish you the best of luck.
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March 2020 by Valerie Waldean
They have always been friendly and helpful. Snohomish is a small town having the atm on a different street may not be ideal, but space is limited around hete
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January 2020 by Matthew Marleau
Very difficult to get to drive through. Parking sucks for the store. My bank will fill out your slip really fast for you to speed up the process. Never had a good experience at Bank of America. This is why we don’t use this bank.
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August 2019 by Steve Chambers
No drive through
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February 2018 by Robert Bailey
Difficult to locate. Drive through and atm are on different streets.
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January 2018 by Yulia Pinsker
Beware of Karen Skelly. She works at Snohomish and Monroe branches. She seems very friendly and knowledgeable but do not fall into this trap. She obviously has no clue in what she's doing and she's irresponsible on top of that. We brought the documents that were enough to tell whether we are eligible for the service we were interested in and yet she did credit checks - for nothing, thank you very much. Then she simply disappeared for weeks and didn't answer emails, phone calls and voice messages. We had to call to the manager of the branch to get hold on her and finally get an answer that we are not eligible - again, the answer was based on the original documents we brought to the appointment. Appalling service.
