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October 2023 by Laura Moench
Casey was quick and polite, the store was busy and I was still out in a short amount of time.
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September 2023 by K H
The agent I worked with, Derek, was awesome. As were the people I dealt with on the phone. That's why I am giving this four stars - simply for the people factor: once I was able to talk to someone, they did everything they could to ensure I was taken care of.However, trying to get where you need to go on the automated system is a NIGHTMARE. I finally somehow got to a very nice agent who gave me a mobile care number and I was finally able to proceed...but again, their phone system is terrible.Note to others who have mentioned walking in and having to wait: make an appointment. I walked right in and since I had one I was able to get taken care of almost right away (my agent was finishing up with another customer).However, if you don't already have an Xfinity account I'm not sure how you can set that up, since the phone number for the Silverdale store is not listed.
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September 2023 by ᴀɪʟᴇᴇɴ ᴅᴇʟᴀ ᴄᴇʀɴᴀ
I went vacation for 4 months, they cut off my Wi-Fi but still charge me.
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September 2023 by chandler richardson
Terrible customer service store manager was a complete jerk to all the customers idk why people like her can be employed in such positions.
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August 2023 by Ben Lashaway
This is the most pathetic telecommunications operation on the planet. Something as simple as a phone call to the local store despite pushing a hundred buttons over a half hour. A monopoly always equals sub performance and this politically endorsed operation is the worst. You would have to be dumb as a Democrat Democrat to have anything to do with it.
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August 2023 by Amanda ONeal
I am now getting kicked out of my house and denied my application for a new house because of Xfinity mobile and everything being online they have been charging me for an account that I don't even have
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July 2023 by Jamie Ortiz
The very worst mistake was switching to xfinity. Horriable is an understatement! They make mistakes and it never gets resolved. Customer seevice is useless. I went into the store and finally i thought this was resolved. 150. 00 credit was to be applied instead .05 cents was applied. More problems hours on the phone with no success. Dont switch you will regreat it!.
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March 2023 by Cheryl
We switched to Comcast Mobil about a month ago. My husbands phone hooked up just fine,. Mine it took them over 4 days to transfer my number from t-Mobil they finally realized they had inputted my sim card number incorrectly. Then after 2 weeks my phone stopped receiving phone calls from certain numbers ( why they pick and choose I don't know) Certain people call once and tells them my phone was disconnected, they call back and it rings. I could make phone calls. Reached out to customer service for 3 days in a row and by the end of the 3rd day I have no service at all. Went to the comcast store in Silverdale, they said they had mailed me a new sim card, which I was not informed they had done that. So the agent in the store said they couldn't by pass the sim number that was mailed but they put a new sim card in anyway and as of today I still don't have any service. The worst part is I just got laid off and when applying for jobs they have no way to contact me. Plus I work part time as a independent contactor and and I cant work without cell phone service. If one more agent tells me they are sorry I am going to loose it because I am sorry doesn't help me. Every time I contacted a agent on the phone they tell me i will follow this through for me and call me when they here from the next level Tech. I asked them how they are suppose to call me when i have no service. I have not had one person reach out to me; I told them they could reach out to my husbands line or email and i have NOT gotten any communication from any one in Xfinity or Comcast. I don't think I have ever had this terrible of customer service. Not fixed to day going back to T-Mobil because i have to have cell service. Between being on the phone and in the Silverdale store I have spent at lease 6-8 hours of my time trying to resolve this issue.
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March 2023 by cheryl heath
I have been trying to get my phone hooked up with service for over a week. On the phone 4 different days Went into the store for hours and always told somebody would contact me. Well I don’t have a phone to contact me for one, but they haven’t reached out to my other line on my account Gone to tear 3 it has bee 4 days and no word from any body I would not recommend Comcast Mobil to anybody
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February 2023 by Rhonda Baird
Very monotonous trying to find the stores location in Silverdale, WA. After speaking to Josh, with essentials and driving around for an hour and a half. I finally found the store location. Doug at Xfinity had a real trying task of finally after an hour everything came together. Thank you for listening.
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October 2022 by Forged Garage
If i can rate this zero star i will, i checked in and was told I’m next, then couple of customer walked in and got called before me, I’ve been waiting for almost 45mins what a waste of time, i just went home, 3 store associate not doing anything to provide customer service at all.
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August 2022 by Jennifer Lothrop
Great experience! I was a little worried about going because of the previous reviews however I was a great experience. Very friendly, clean building and fast service! From check in to walking out the door with my equipment, I was out in less than 15 minutes. Very impressed with speedy service! So glad they have store in Silverdale. Definitely will use them again!
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June 2022 by kelly crummer
Johnathan, Johnathon however you spell it. You wasted my time. And were very rude about it! And as I tell you how inappropriate you are you have the nerve to tell me to have a good day! Maybe you should learn how to do your job, and what you are allowed to do and what you can't. You told me you didn't have the authority to help me when actually you are just incapable and incompetent at your job! You should be reprimanded for speaking to a customer the way you did!!
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May 2022 by Michael Perkins
I was an Xfinity customer for roughly 25 minutes, and that was too long.After xfinity customer service (call center) was unable to accomplish even texting or emailing me while on the phone, they directed me to go to the Silverdale store in person. They apologized that they didn’t understand why they were failing on their end to execute simple tasks. While I had thought the customer service call center was inadequate for the technical responsibilities, the store was even more inefficient and the staff was perpetually confused and challenged and kept passing customers off.I do work in a tech-heavy field, but the questions I had were simple, even for an average layperson, and the fact that this is an internet service provider ought to suggest that simple tech language would be at least marginally understood. Not a single person there was able to get the xfinity app working properly and that’s how I was meant to activate my service upon getting home.Obviously, I can’t trust the product to function, nor the staff to comprehend, and so I will be using a different provider. Service canceled. Money refunded. Day wasted.PLEASE TRUST THE 1 STAR REVIEWS!In this particular case, a low grade is the only appropriate one for this business.
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April 2022 by Darik Swenson
Lobby area is a joke. No idea or signs saying to check in. You will sit there while others get served before you. Chaotic mess. Make sure you have at least three hours set aside for a visit here. About as bad as Department of Licensing.
