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July 2024 by Lori Durham
Always friendly and helpful. I'm happy with the store and pharmacy hours. I'm very thankful they are in my hometown.
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July 2024 by Tristan Cole
Absolutely terrible service. Rude workers every single time I’ve gone as well as called. Incorrect multiple times on how much prescriptions I was given. Worst pharmacy experiences I’ve had as a type one diabetic.
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April 2024 by Marilyn M.
At the pharmacy on weekends they take your copay even when you've met your insurance yearly deductible, good luck getting it back. Unfortunately some r as high as $30. It's wrong Rite Aid! I'm going back to mail order for my medications at least I don't get ripped off.
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April 2024 by Summer Lippy
The gal on the phone lacked serious customer service skills. She was short and rude. Completely unhelpful, which would have saved everyone time in the end.
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April 2024 by Maria Gulitskaya
Rude and unhappy employees with a dissatisfied face! And bad attitude towards immigrants!
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March 2024 by Sarah Z.
The worst customer service in the pharmacy. they are incredibly rude on the phone. When you call they act like you are a bother and they are short and hang up without saying goodbye or thank you. I have been a customer for almost 15 years. The staff at the poulsbo store were amazing. Since I transferred to silverdale I have had nothing but bad experiences. I hate to even call and talk to someone because they are so curt and short. I have to call because I have a scheduled prescription that is kept in their system they act like I am a drug seeker or some low life even though I have never presented myself in that way. I'm taking my business elsewhere. sorry you hate your job and have to work rite aid pharmacy staff but I have worked customer service for many years and now I take care of cancer patients. Cheer up people it could be worse at least you are employed I'm blown away by the rudeness of the silverdale pharmacy staff by the way I give them zero stars but I had to select one to post
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March 2024 by Tootie and KayKay
Went in here this afternoon to look at some make up, while my kids were getting their nails done down the road. They where out of the initial items I wanted, so I was looking at new items and undecided. Instead of asking if I needed help or speaking to me. The employee here decided I apparently look suspicious lol and basically stood in the aisle I was in and followed me everywhere. Not only was it uncomfortable as hell, it was highly offensive. Not sure what would give anyone the impression that I would be trying to steal. Which is what was clearly being implied here lol. But I won’t be returning because that’s just garbage customer service. & I honestly wish I would have spent my money elsewhere, you know, where I’m not treated like a dirt bag by a minimum wage employee.
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February 2024 by Kasey Lewis
Reasonably painless experience getting my prescription filled.
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January 2024 by Sergei Y.
Every time I tried to get a vaccination at the Silverdale Rite Aid pharmacy, the employees looked at my file, chuckled amongst themselves, then yelled at me to go to the free clinic. I hope that store gets closed and they find themselves unemployed.
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November 2023 by Cheyanne Guinn
I just wanted to ask if there was a record of one of my medications here because I recently made the switch from Walgreens. I misspoke, and the person in the pharmacy hung up on me before I could correct myself. I called again and tried to get through the information as quickly as I could, but the person still seemed irked to have to talk to me. I'm autistic and have had bad experiences with medical professionals, so it's already scary for me to call about prescriptions. I promise, you won't have to deal with my clearly annoying questions again.
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August 2023 by Jonathan Hemming
The bad staff must be gone, or at least my experience is different. I find the pharmacy techs to be very nice and helpful and the clerks are generally pleasant. When minimal interaction is expected there's not much that can be bad, but having a friendly face and doing what needs to be done to answer questions or fix errors is the best service one can give. I hope the pharmacy can recover from all these bad reviews.
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August 2023 by Tara Marie
Was just on there with someone and the male employee would not take his eyes away from us. Even when I tried to talk to him, he only looked at me and then continued to look at my friend. It was very unnerving and uncomfortable. I expressed to my friend that I expressed outwardly that we must be making him nervous because he won't stop staring, so I was ready to go.
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August 2023 by hypergiggles14
The pharmacist that picked up my call was unnecessarily rude and supremely unkind. I wouldn’t frequent this place.
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May 2023 by Laura
The staff at the registers always seem very friendly, so kudos to them, but the pharmacy here is dismal. They are rude and inattentive at best. They constantly mess up my insurance and have a counter system where you have to go to the other end of the pharmacy to wait while they fix it, then you go and get back in line for the register to get your meds. Imagine how frustrating this is when they mess it up more than once in a single visit and it adds 20 minutes to what you hoped would be a 5 minute visit.One standout poor experience was a few months ago when I unfortunately had my first case of COVID. I was non-symptomatic but was prescribed Paxlovid due to having asthma and my doctor advised me to call the pharmacy to make sure it was in stock before I went to pick it up. I did so and they snapped at me that it was ready and that I would be alerted of that via text eventually and did not need to call (I had not and did not ever get that notification!) This was off putting, but was more frustrating when I went to pick it up later that day and the pharmacist got angry that I did not have them bring it out to me in the car. I had asked my doctor if I could pick it up myself wearing an N95 and she said that was fine since I had no symptoms, but the pharmacist told me that I should have known and just kept repeating that they do not allow people to come in with COVID. At this point they had been allowing people in their stores without masks for at least the few months I have been a customer, so it feels ridiculous to get lectured about it when I am one of the few people who do still mask up in public and have been quadruple-vaxxed.I felt awful about it since I clearly am very careful about transmission, but in my defense I got the green light from my doctor and the rude person in the pharmacy I spoke with by phone that day didn’t bother to tell me I needed to do curbside pickup!So that is my rant. There are very few pharmacies in the area with better reviews and their med prices for what I take are some of the lowest I have found, so I am not jumping ship yet, but I definitely wouldn’t recommend this place to anyone else.
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April 2023 by Brenda Gilham
I have used this pharmacy for about 6 years now. When we first started coming here, there was an incredibly rude woman at the pharmacy. We always just shrugged it off because i didnt want to deal with switching pharmacies. Plus, I haven't seen her in a long time, so I assume she left. The young man that replaced her isn't super personable either. I haven't left a review because he isn't rude, just short.However, today changed that. I got in line at 1:21pm hoping to get my prescription before they closed for lunch at 1:30pm. I was next in line and my turn came RIGHT as the clock turned 1:30. I walked up to the window and asked, "Am I too late?" He looked at me, made eye contact with me, turned around, took his vest off, and left the booth without saying a word.I don't mind that I didn't get my meds, I can come back tomorrow and they are humans who deserve lunch breaks, too. My issue was the complete disregard to my question, and simply walking away from me instead of communicating.Very unprofessional and I'm working on switching my prescriptions elsewhere.
