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March 2024 by Suzanne OClair
PCLI has cracked the code on efficiency & kindness in cataract surgeries. What could be scarier than eye surgery?! From first contact w their receptionists the team of doctors, nurses & technicians were warm & professional humans who treated me as such. I wasn’t a 5 minute appointment or a case or file but a person to take care of & connect with throughout pre & post care as well as the surgical events. I am thrilled w the experience & outcome. This is the dream team!
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February 2024 by b joHn
Friendly, do good work.
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January 2024 by Cheyenne Anderson
My grandmother went here to have her cataracts removed and they did two different consults, Dr. Hansen said they needed to be removed, the second consult was when their systems were down and the Dr acted like he never seen my grandmother before and told her that they weren't bad enough the day she was supposed to be scheduled for surgery but somehow turned into a second consult. My grandmother went to her eye doctor and told him what happened not only him but ended up getting a second and third opinion from 2 other eye doctors. Her eye doctor referred her out to another cataract place who confirmed her cataracts are bad and not only are they bad but she has fluid buildup behind her eyes tell me how do your doctor's miss that? What really takes the cake is when her insurance company called today for a follow up and asked her how her surgery went. They charged her insurance for a surgery she never had. A case worker is now being assigned to my grandmother and you can be sure a investigation as well. Have fun.
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January 2024 by Sonya Vazquez
A COMPLETE RIPOFF - Buyer BewareIn order to be *considered* for RLE or cataract surgery, they put you through a battery of eye tests that were for the most part the exact same thing that was done at my eye care provider's office. It became obvious to me that they never read the file my provider sent over. Bottom line: my expectations were too high (didn't want to have to use glasses after surgery) and I was turned down. The bill for $600+ arrived soon after. What did I get for $600? ****Absolutely nothing****. Not a single thing. Please be careful dealing with these so called professionals.
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November 2023 by David Turner
If you have a need for eye care services, this is the place to go! I have needed their services 3 times now. They are extremely professional, caring and really good people to deal with!
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November 2023 by Michele Bivins
Staff was efficient and helpful. I felt well cared for. The waiting area was very nice and comfortable.
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October 2023 by Lisa Brown
Very pleasant office with professional, kind care. Had to have a Capsulotomy to clear my vision. It was very quick and had a huge affect on my sight! Thanks, PCLI!
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August 2023 by Don Hill
My visit was most enjoyable.The team was warm and welcoming not only for myself but to all of the other clients who arrived and departed as I was there during my screening and my procedure.
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August 2023 by Chris Shields
Every part of this organization is professional, knowledgeable, well run. I could not have asked for a better experience. Thank you to all the staff.
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August 2023 by Stephanie
The ladies at the front desk are so amazing and patient!!! And everyone else too!! They put up with my grouchy grandpa lol thank you staff and doctors!!
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August 2023 by Peter Mansfield
A very unfortunate, bizaare experience... Dr Douglas Hansen, the cataract surgeon, was particularly rude & abrasive regarding my diabetic retinopathy condition. When I attempted to explain my condition & that he was basing his opinion on more than 21/2 yr old medical information submitted by my retinal specialist, he argued with me stating the information was from July this year (2023)... He was combative & I felt 'illness-shaming' me given my diabetic condition. The exchange was awful, I don't think this medical ppractitioner should be dealing with public in the capacity he is. When I was leaving, he sarcastically stated, "Nice workin' with ya..." A very odd & strange experience!
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August 2023 by Joe Frasquillo
Can't wait to get my other eye done !
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August 2023 by Peter M.
Attended a pre-cataract surgery exam with Dr Douglas Hansen, surgeon at Pacific Cataract. Upon meeting Dr Hansen he appeared congenial, however, the situation quickly deteriorated from good to very uncomfortable. I have diabetic retinopathy, and Dr Hansen began to 'abrasively' ask me if I was aware of all the symptoms of my disease. Before I could answer the question, he continued on, reading from notes my retinal specialist had sent in, highlighting one horrendous diabetic symptom after the next. When I told him those notes were from 21/2 yrs ago, and my current condition had improved since then, he argued with me stating that the notes were from July this year (2023). It was as though he was 'illness-shaming' me in front of his assistant. His tone & manner was without empathy & utterly unprofessional. In the midst of this awful exchange, I thanked him & took my leave. His last words to me on the way out: "Nice workin' with ya!" I certainly wouldn't recommend anybody support a medical practitioner who treats his patients this way.
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July 2023 by Kathy Shoemaker
I had cataract surgery on both eyes in Silverdale, WA. I had a wonderful experience from the doctors, nurses, and staff. Very professional, reassuring, and thoroughly explained everything they were doing. I had different doctors and nurses for each surgery, and they were terrific. I had the injections for pain and had minor discomfort. I have lenses for distance and I'm very pleased with the results. I don't need prescription sunglasses now, just reading glasses. I'm thrilled!
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June 2023 by Michelle Carr
An absolute wonderful experience. Everyone from the driver, reception, nurses and doctors where warm and professional. I tell everyone about the experience I meet. I can't thank them enough.
