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April 2023 by Cassandra D.
Y'all apparently like to lock up early before you close. Super appreciate that. Thanks Navy Federation
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November 2022 by Jerry M.
Unlike the 1 star reviews posted for the Silverdale NFCU branch, we have nothing but positive things to say regarding the customer service we have received in the 21 years we have been using this branch out of the 26 years we've been members of NFCU, both stateside and abroad in the Philippines & Italy. I'm docking them a star only because their automated phone system, just like many other businesses nowadays. There is NO FAST WAY to speak directly with a live human being without going thru a menu of several items to ascertain the reason for your call.
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October 2022 by Bruce H.
I went in to switch my approved car loan to a different vehicle and Susan went above and beyond to get my paperwork squared away. Excellent customer service!
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September 2022 by French T.
Incompetent people working a customer service type of job is why I left navy federal after my deployment, but this branch takes the cake . Lucy a navy federal rep has no respect for her customers and lacks compassion as well. Instead of asking a more knowledgeable navy fed representative, she let my fiancé sit in silence for a hour and thirty minutes, just to tell her I can't help you and pretty much told her it is what it is my hands are tied.
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August 2022 by Google user
Love banking here. The tellers are very nice. But the drive thru could be a little faster.
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May 2022 by Kai P.
I wish I could give zero stars. They have the WORST customer service. And they love to band people from their branch for NO reason at all and they won't give u a warning if they do either. They need to figure themselves out before they try blaming their customers for their problems they create only to band the customers, while the employees get no punishment at all.
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April 2022 by Doug P.
Best bank for all your financial needs. My whole family uses Navy Federal for all of our cars and credit cards.
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February 2022 by Kristine C.
I hope this review is helpful for the branch manager when training staff. I went in to the branch to open up a checking account. To be fair, we arrived at 15 mins to closing but was seen very quickly. The representative that opened up our account didn't have us finish completing the application since we had an existing access number. They did not confirm any information when establishing the account; I had to ask if this had an overdraft account linked to it and they selected one without first checking if that was ok. I had to request to select a different account which they changed but seemed inconvenienced to do so. Obviously, they were in a hurry to wrap up the transaction. We were issued a debit card on the spot and thought all was fine. We did not discover until we got home that we couldn't access the account online because we couldn't have the verification code sent to us; it turns out the representative mistyped both email and phone number so we had to spend more time correcting this by contacting NFCU customer service. We found this to be not only inconvenient for this rework, but also hasty and careless of the representative in the branch. Otherwise, banking with NFCU has been fine these past several years, with the exception of this specific branch representative.
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November 2021 by Baylee F.
I wish there were zero stars. Worst customer service ever. No one knows anything that is going on. Want to buy a home? GOOD LUCK. You'll be in underwriting forever. You cant ever get ahold of anyone. They take their sweet time. We are supposed to close on our house today and already had an extension that they said they can meet for closing. We are sitting ducks and probably going to lose our house because of this STUPID BANK. Never ever will recommend this "credit union". You'd think that for someone who only deals with veterans and active armed forces that they would have some respect for their clients...
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September 2021 by Barbara Shea
Love banking here. The tellers are very nice. But the drive thru could be a little faster.
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June 2020 by Jessica Buck
Silverdale, WA location sucks. False hours posted online. Horrible long lines for their drive up due to poor design. Only two drive thru lanes for a huge branch. Sitting in line for more than a half an hour to deposit money into someone else's account....Definitely makes me reconsider the recommendation for me to open an account.
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March 2020 by Sara C.
I have been a NFCU member for years, however I also live in Seattle. When I make trips to the bank, this location specifically, I'm always on a mission. My most recent trip, I had the pleasure of working with Amanda. Her genuine approach and excellent customer service warmed up my Seattle freeze. She was professional, friendly, organized, and most importantly to me when it comes to banks, fast! Amanda answered all my questions, assisted me with everything I needed, and really went above and beyond for me. I like NFCU but this review is more so a reflection on Amanda and her outstanding service.
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February 2020 by Cameron C.
This is a i'll service credit union branch. 4 teller windows, and 10ish customer service representatives. They are pretty quick in the teller lines, and the customer service reps can meet your needs (often requiring an appointment.) Also 2 or 3 drive they tellers (not my style), but all to say pretty quick.
