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March 2024 by Hannah A.
Shout out to Rod for all the help with electrical wiring tips. Appreciated his time and expertise.
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December 2023 by Stormy S.
Waited over 30 mins for someone to bother to assist us then got pissed off and left. Absolutely crap to try and get some assistance! If it's not on the shelves don't bother!
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October 2023 by Steven B.
If I could give this store no stars I would. On Aug 28 2023 I went to the Silverdale Store an purchased a Microwave and free standing gas range. I arranged for install of both items. I was also told that I qualified for a rebate on the installation. On Sep 11 the installer arrived at my house. He installed the microwave and went out to unbox the range. He came back in and said that the range would be going back because it had a dent in the side of it. He further stated that before leaving the store he pointed out to staff that the box was dented. They did not bother to inspect the range they told the installer it was OK. So I contacted Phillip Cushman Assistant Manager at the store he stated that he was going to investigate further and I should call him back if I got any update from the installer. I waited 2 more hours past the install time for a total of 5 hours for the installer to call me back and say they needed to order a new range an he would not be back. I took leave from work that day so it was basically a wasted day. After getting the information from the installer I attempted to contact Cushman. I was told by a store operator that he would contact me when he could. As of 10/2/23 I am still waiting for him to call me back. Since the 11th I made several calls to the store and was put on hold or just disconnected it is impossible to get any one on the phone for assistance. I called the installation center and they said they would put in paper work that required the store to respond in 2 days. if they didn't they would escalate the issue. I found out later that these notices to the store were ignored and not answered. After several more phone calls that got me no where. I was finally told that the range would be at the store on 9-21. I arranged for the install on 30 Sep between 11& 2. I got a call from the installer after 2 saying he was running late. He then called me back and told me he contacted the store and my range had already been picked up. I called install center after an explanation the lady and a 27 minute phone later I was told that she was going to stay in communication with the store and find the range. Apparently it was put in location that was different than the location on inventory. The installer arrived after 3 and left at 5. Another day wasted because of screw ups at the Silverdale Store. I contacted the install center regarding this horrible experience. I explained that I am a disabled vet and a senior citizen. They offered me $134.00 for my inconvenience. I told them that was a slap in the face that my time was worth more than that. Scott Fox the installation Center Manager said that all he would offer. His tone was he did not care which seems to be the attitude of all the employees. There is always some one else that will buy our stuff. We don't value you as a customer. Final analysis - you want customer service and some one that really cares about it's customers DON"T SHOP AT LOWES! ESPECIALLY IF YOU ARE SENIOR OR A VET.
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April 2023 by Brian C.
I started trying to shop at Lowe's as HD change to military discount pissed me off. Unfortunately Lowes is just a horrible experience. Not enough employees on the floor. I asked for assistance in the paint department as No one was there, waited another 10 minutes. Wish we could get a hone improvement store that actually cares about customers.
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January 2023 by Bruce H.
Couldn't return new in-the-box unopened LED lights because "we don't take Christmas stuff after Christmas". That doesn't even sound right and number two they aren't 'Christmas stuff' they're blue LED lights. Wasn't gonna stand there and argue. What do they think I'm trying to shake them down for $29? This place is a joke. There are plenty of other options: Home Depot, ACE, Walmart, shady contractors, literally anywhere else. I hope their corporate sees this BS.
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July 2022 by Rachel I.
I used to have a very good opinion about Lowe's. But today (July 6, 2022) I experienced extremely rude customer service. I live about 45 minutes away from Lowe's, so I called to inquire about purchasing black-out blinds before making a trip. The customer service agent answered with an I-don't-care monotone, and the call degenerated from there. I asked to speak to someone in blinds and window coverings. The rep said she wasn't sure if there was anyone in that department today, but she would try and reach them. No one was in, she stated as she came back on the phone and asked if she could refer me to a nearby department. My question was complex, so I doubted that would work. I asked, "Do you know when someone in that department might be there?" She said, "I don't have access to their schedule and if I did, I couldn't tell a customer." Incredulous, I asked, "Do you mean you can't tell me if someone will be in that department tomorrow?" She replied, in her same indifferent tone, "I don't have access to their schedules, honey, that's six steps above my pay grade." OK. I know businesses have staffing shortages. But (a), it is never OK to call a customer "honey," unless you work in a Southern diner, and (b) a customer service agent should adopt a friendly, helpful tone, even if a store policy makes no sense (e,g., If you can't say when your department will be staffed). I can fault Lowe's overall for not providing valuable information to customers, but her rude behavior is also a reflection of management and the store's brand. (Full disclosure: I did not swear at this rep, but I was so offended, I shouted, "Well, thank you, honey, dear, sweetheart!" and hung up.) I guess I won't be shopping at Lowe's any time soon, if they have so little regard for their customers.
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May 2022 by Linda S.
Went to Lowes in Silverdale online to shop for new flooring in my home. Began to evaluate the store from the reviews, noticed that most of the reviews were 1, an 2s, noting that store employees were few, and hard to find, unhelpful and discourteous. Then I noticed that the reviews ranged from 2014 to 2020 - no reviews at all for 2022. The reviews were also scrambled date so that the shopper could not discern discern if the service was possibly getting better over time. My conclusion: service is not getting better, its getting worse and these are ploys to hide it from prospective shoppers. No thanks Lowes, I'll look elsewhere and keep my fingers crossed.
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October 2021 by Valerie P.
I gave this Lowe's 2 stars only b/c the woman at the returns actually helped me. Alright, I walk into Lowe's so I don't know the layout. What do I do? Well I go to what I think is customer service counter. I entered were there were pumpkins & some plants I think it was the entrance nearest your garden center. I come into the store there are TWO women at the counter in separate booths . The one I have an issue with was the one with afro puffs who for whatever reason treated me like I was an alien. I did not hear a "may I help you" my request was easy I only wanted to know were a tool was to unclog my sink drain. That was all. But she seemed to not want to be bothered. I didn't much like that treatment but I waited patiently. The other woman helped. When I returned back to the front a few minutes later? What do I see but same woman talking with her two friends at the counter. This made me mad. Now customer service doesn't mean serve who YOU WANT to serve but serve everyone & my request was very easy if she would have bothered to stick around to ask. I'm very self sufficient & I am well aware how no one wants to be bothered, that they hate their job I get all that. But be thankful you have one even if your over qualified. I left Lowes pretty mad. Then once I found what I was looking for I could not find were to pay for it. So the first person I see in a red Lowe's vest? I wave her down so I can get the heck out of there! The woman seemed a bit tense trust me I didn't want to be around her no more than she wanting to be around me but guess what? I had to pay for my item. All I wanted was to know were to find an item! Why is it employees at any retail chain always want to act put out! But shout out to the lady who ACTUALLY helped me.
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August 2021 by Carrie S.
Terrible customer service. Need more checkers and smarter people working in the Silverdale store. Maybe new management would help. Need some professionalism. Bremerton Lowe's is much better.
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June 2021 by Laura Q. F.
Avoid this store. I'm writing an abbreviated version of what happened that doesn't include how I was lied to about the delivery time, the lack of follow-up to confirm a late delivery, and how the store manager, Jeremy Hash, blows off customer requests because it was 5 pm on Friday he wanted to go home. When our refrigerator died, I went to Lowe's, ordered a new one and paid for delivery, installation, and hauling the old one away. On the day of delivery, Lowe's called after my delivery window had opened to say that the delivery truck broke down. They found another truck and said the refrigerator "might" be delivered in the evening. At about 6 pm, a Lowe's branded delivery truck showed up. The driver said he would only put the refrigerator in the garage. He refused to get it up to the kitchen, install it, and haul the old one away. I called the store to remind them that I had paid for delivery, installation, and hauling, and the assistant manager, "Steve", agreed. He said the driver knew that he was supposed to do all three, but just didn't. We refused the delivery and have requested a refund. The refund was apparently issued but two days later I'm still waiting for it to hit my bank account.
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June 2021 by Randy S.
We bought a storm door and wanted to pay to have it installed, which they have posted as a service they offer. They scheduled our appt we received a notice a day or two later that our appt was cancelled, no message just a email canceling our appt. Apparently this service is no longer a option. Might want to take down the signs!!
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June 2021 by Jenelle Kean C.
Would give 0 stars if possible. They had only 2 associates working, I waited 30 minutes in the appliances section with No help. I also learned that they do not price match their online prices. ... hmmmm... Their competition honored it Go Best Buy!
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January 2021 by Cathy R.
Don't sign up for installation services through Lowes - their subcontractor service, Handy, is a mess. Arranged on a Saturday for a kitchen faucet installation through Lowes. Lowes subcontracted the work to Handy. Handy set up an appt for the following Wednesday. On Tuesday, received notification that the appt would now be Friday - New Years Day between 12 and 1:30. Seemed strange on a holiday. The appt came and went with no service. Called Handy; they apologized and asked to reschedule (that would have been the third appt scheduled). I was able to get them to give me the phone # for the person Handy subcontracted to, and left him a message. He called back shortly and said he had no idea he had been scheduled, and was very apologetic. Handy had contacted him a few days before and asked him if he would be interested in opportunities to do work through them. He told them yes, but never received notification about a specific job -- and he's located about two hours away from our house. He was very apologetic and offered to come Sunday at 5pm. He's in the remodeling business...vs. being a plumber, but was trying to make up for the miscommunication. I paid Lowes $169 upfront for the installation: after Lowes gets a cut, and Handy gets a cut, what's this poor guy going to get after four hours driving time plus the install time? I blame Handy -- they signed up a contractor and didn't tell him. And shame on Lowes for using such a shabby company, Handy, that treats customers and contractors so poorly. Several national home improvement stores use Handy for installation services -- buyer beware.
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December 2020 by Gregory G.
The lady in the paint section at 5:00 p.m. December 20th 2020 is completely unwilling to even look at the color of paint that I have to see if she can match it. It's nice that you have veterans parking but you could at least treat me like an American citizen and a customer!
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December 2020 by T S.
We had a very good experience at Lowe's today. They unfortunately are under staffed but everyone was very nice. There was a gentleman in self checkout that was extremely rude to a clerk who was obviously new and my husband told him to shut up! There is no reason to be rude and if you are that frustrated don't shop! You had a new job once and had to learn.......he obviously was thinking he'd get a percentage off, hopefully Lowe's told him to pound sand! Haha Kudo's today Lowe's!'!!!!
