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September 2022 by Ray Anderson
First time in this branch. Super nice people and very knowledgeable and helpful.
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January 2021 by Josephine Osquisa
I’ve tried to speak to bank representatives over the phone and in person about my loan and they say they’ll get back to me but never do! I went in person to submit an automatic payment form and the guy said he’d take care of that for me. Time comes around for the payment to be made and it’s LATE. Never had the automatic payments set up. I also signed up for online banking, but all it does is show me my account details and remainder of the loan; can’t even make online payments. Any future loan or banking, I would NOT consider first federal.
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February 2020 by John Doe
Cant pay loans online. Bad service.
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July 2017 by Pammy Tyler
Love love love finally having a branch so much closer!!!
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July 2017 by jessica connolly
Customer service is beyond every other bank I have been to!
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April 2017 by Heather Mattox
Amazing! Always great service! Will continue to recommend people your way!
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April 2017 by Chelsea Adams
Amazing place and environment. Love the way the lobby is set up and it's so neat and organized all the time! The safe are amazing and make everyone feel at home!
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February 2017 by Josh Hopp
KristiAnn and her staff are refreshingly customer focused and friendly. We just switched multiple non-profit accounts to First Federal because of the customer service, better interest rates, their investment in our community organization(s), and overall ease of banking experience. I'll sing praises about First Federal to everyone I know and encourage them to visit the Silverdale branch for some helpful, thoughtful, friendly banking from everyone there. Bravo on your new Silverdale branch and bravo for everything you're doing to support our community!
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October 2016 by Chris Curtiss
I have had nothing but 1000% positive experiences with this branch and all staff in it. The personal bankers are friendly, knowledgeable, and remember me and enough details to be friendly and conversational about my life and family. Rico, in particular, has become a friend as well as a professional contact. Having banked all over the world, with major and minor banks before, I can and will continue to confidently recommend First Federal as premier among and compared to all of them.
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October 2016 by Patricia Smith
This is the most helpful, friendly bank ever! I've enjoyed banking with First Federal and have always had good experiences at any branch I have gone to but this one is particularly great!
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July 2016 by Mac J
I can't say enough nice things about the staff and management. Wonderful local service and outstanding people. A+
