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July 2024 by Kevin Racine
I had scheduled a tire rotation and tire repair online and it took 2.5 hours to complete. Employees were kind but setup to be overwhelmed because too much work was scheduled.
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April 2024 by Ryan M.
Had an appointment to get tires rotated guy said an hour I come back an hour later hasn't been worked on asked how much was told another hour this tire center has the worst service by far asked for my keys back and left hope they fire the staff
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April 2024 by Raymond L.
This is a ZERO star rating, but had to select 1 star in order to post... I submitted 3 feedback comments about this incident because the costco app has a text limit. Here is all 3 comments with more detail in there entirety: 1st feedback in app... On 4/10/24 @ 1210, at the self checkout, I was in line for the next register. The ID checker was helping another customer ring up flowers. An elderly woman clearly looking for assistance wandered up from behind and went directly to her as she finished ringing up flowers at the other self checkout line and spoke with her. At the same time, the customer at the register in front of me finished and as I moved up to checkout, she walked up to me and said, "she's next in line sir, you skipped her." I responded "no" she was behind me. She replied, I need to check your ID as I was scanning it at the register. I said the machine just checked it. She immediately threatened to take my COSTCO membership card. I said, "Do it and I'll never spend another dime in this place." She walked away, checking other customers cards, while saying something like, "it's the way you did it." I said, "me??? it's you, you're the one that accused me of skipping in line," in front of all these other customers. I told a supervisor and a Manager right after the incident. I told him I was agitated because of how she publicly embarrassed me for something I didn't do. The Manager apologized & said he would speak with her (the supervisor confirmed it was Tammy). As I was speaking to the Manager another customer that saw the incident walk up behind me, corroborated my version of the events and told the Manager that she was rude to me. Not just "BAD customer service", but horrible communication skills, if they don't believe me they should watch/listen to the security video; maybe a great opportunity for customer service training dos and don'ts for their employees; especially the employee that indiscriminately accuses customers of things they didn't do. ****break**** 2nd feedback in app...... .....along with my previous statements, I am so disappointed and upset that your employee embarrassed me in front of other customers, had a lack of awareness, lacked customer service skills, and was immediately accusatory and threatening with her power to take away my costco card for her mistake. I have been a Gold Star Executive Member since 2009, but will now payoff my costco card credit card, then cancel it and my membership. I'm leaving the big box rat race. So long Costco, say goodbye to my money. I'll gladly pay more elsewhere for customer service and fair treatment. ....lastly, don't forget to check out "Yelp" because this bad employee experience will live on the internet for eternity.......way to earn your employee of the month award, Tammy. ****break**** 3rd feedback in app...... Yes, I sent 3 feedback comments about same incident in the middle of the night 3AM-5AM. I waited all day before responding, hoping the bad experience would evaporate and I would feel better in the AM allowing me to provide a more reasonable response/action, but the insomnia I am experiencing from this incident, is compelling to respond when I should be sleeping. Trust me I don't want to be awake reliving this experience in bed, but this is how bad the experience with your employee has affected me. ****New comments**** Yesterday was my last Costco purchase ever!!! Just so you know I'm serious, I haven't bought anything from Wal-mart/SAMs Club since 2003 for multiple employee customer incidents from putting contacts in the wrong solution that gave me a chemical burn in my eye; even though it was clearly marked on the box, which I pointed out, but they assured me it was fine, to the fear on her face when she realized she made a mistake; to a faulty cart wheel that resulted in the cart falling over and my newborn daughter rolling out of it with the car seat facing down on the floor (thank god we had her
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March 2024 by Isaac L.
honestly, I only go to Costco for the pizza but today was different. They refused to allow me to buy pizza today. I didn't have a member ship myself, my parents have one and we have been loyal customers for 5 + years. Some lady, whom I'm assuming is a worker, asked me if I'm 16 years old. I told her I'm not since I am OVER 16. She didn't allow me to even explain that my parents were inside the store shopping. We left the store hungry and had no where else to go. I didn't want to say this for the longest since I WAS a Costco customer, but I found a cockroach in the women's restroom. Very frustrating situation, I'm very disappointed.
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February 2024 by Missy Stauffer
Went in for a simple tire pressure sensor change. Made appt over the phone and paid in full before service. 2 almost 3 hours later, I go to check on my car. Work is not done. Tpm sensor still faulty. Told to be on my way and they should have never taken my appointment. Um what? So I ask why and they said I don't need it to be changed when my system clearly shows it's faulty and broken. So they yell at me, refund my $ and hands me a new sensor in a box and tells me to have a good day. It's like I was in the Twilight Zone. Went to speak with manager and then to Gig Harbor Costco, they verified that tpms is broken and changed it for me free of charge for the trouble. I don't think I will be going back to that Costco for really anything.
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January 2024 by Viva A.
Having travelled the country, many Costco stores have visited; however, Silverdale was by far the worst experienced. Without going into details as to why, a manager was requested by this member; soon after a very nice young lady presented herself as the assistant manager, Cheryl, or Charlotte, or something beginning with 'Ch...' The issue at hand was being discussed calmly, when out of nowhere speaks Doug Reed, store manager, who without any invitation or introduction, or involvement in the conversation, with indignant condemnation and an angry scowl on his face. Doug Reed was told to mind his own business and remove himself from the conversation; he did not until he was yelled at to go away! When Doug Reed had removed himself, the assistant manager was more than happy to revealed Doug's last name, which heretofore had been unknown. The assistant manager apologized for her superior's behavior, and she received sympathy for her position. it is this member's fervent wish Doug Reed is removed from his position and the very pleasant and professional assistance manager is promoted. This store will never be visited again by this member, or anyone who may be influenced.
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January 2024 by Mojdeh S.
It's Costco, after all! The place feels smaller than other Costco facilities we've been to, but it's just as packed and bustling. The food court and seating area are relatively small, but the food menu is the same and people seemed eager to find a seat and enjoy their meals/snacks. The store itself has everything we needed, and we love the self-checkout for times when we have few items to purchase. Membership & returns staff were friendly and helpful.
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December 2023 by Jessica S.
I always feel lost and uncomfortable in a store bigger than the town I grew up in, so I've only rarely gone to Cosco during the last 25 years, but lately I've taken to getting stuff delivered on a regular basis. Pretty big savings even allowing for the delivery tip. Did get melons that came old, mushy, flavorless, but that was just one time, mostly it's been a good deal.
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December 2023 by keith scott
Good tires, good prices. Quoted wait time is 1hour 15 minutes and that’s when they finally take the wheels off. Ridiculous wait time. Going back to Les Schwab.
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November 2023 by Michael Cutino
These guys were fantastic and very accommodating. I was getting all seasons put on my sports car and they took their time with the removal of my low profile summer tires leaving the wheels in perfect condition. They gave me all the info I asked for, bagged up and measured the tread on the old tires, and were ok with me lurking around and observing the install. Was in and out in about 90-120 minutes. Staff was all incredibly kind. Thanks guys!
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October 2023 by Miguel Soto
Great service for my flat tire very polite and professional fast service
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October 2023 by Sarah C
They have a great service! We got 4 new tires and we were so satisfied.
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September 2023 by SY C
They have a great service! We got 4 new tires and we were so satisfied.
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August 2023 by Daniel Gonzales
Creative definition of "warranty."The tire warranty doesn't warrant tires that fail within even a year - upon tire failure it allows you the opportunity to purchase a new tire at a discounted rate based on the amount of tread used. In effect your car has three worn tires with the one new tire and you get to pretend that you're getting the full life of that one tire which you have now paid for twice. Off-brand for costco.
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August 2023 by Al Anderson
New tires whoop.hoooo
