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October 2023 by Don Sefton
Outstanding Credit Union. I have been a member for almost 40 years and have no intentions of ever leaving. Great family type atmosphere with emphasis on relationships!
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March 2023 by Walt B.
A tough, old school bank. Very easy to work with!! Awesome cashiers!!!!!
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July 2022 by Ben Downs
30 years banking and now my son cannot use the restroom. ?
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January 2022 by Katie Baur
I have had an account with CCU since before I was born. It is not my main bank, I used it mostly for savings and occasionally to pay bills. I haven't been using the account at all since I switched jobs. Somehow it became overdrawn and I received a letter that they had closed my account and if they didn't hear from me in ten days they would be sending it to collections! I have NEVER in my life had anything go to collections. They did not try to email me or call me before threatening collections. The lady I talked to said it had been overdrawn for a while, I don't understand why they didn't try a different means of communication! I'm a busy nurse, I work a lot, especially due to staffing issues. The first time I was able to go through my mail was because I was home extremely sick and happened upon this letter. Needless to say, I'm no longer banking with them. I was going to write a letter to their main office, but it appears that is who I talked to already. Who didn't even answer the phone saying thank you for calling etc. She answered sounding very annoyed saying "hello?" Who answers a phone at a business like that. .
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December 2021 by James Shadow
Usually hsve never had a problem with customer service. Called twice to pay a loan. On the third time, I am out on hold and still on hold after 15min with no update
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September 2021 by CASSIDY KELSEY
I've had several experiences with banks and credit union's but I have never had so much special care and understanding like connection credit union provides. I am so thankful for their personal touch that so many other Bank's have lost. A special thanks to Kathy, for always being there for me. If you desire the personal touch and the individual customers service that they deliver, Connection Credit Union is the place for you.
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August 2021 by Jesse Quitugua
Unfortunately I have yet another bad customer service experience with Connection credit union. My debit card was locked because of a transaction I made. It was made on Friday night and locked shortly after. In attempt to figure out how to unlock it I was met with no help from connection credit union. The one hotline they have over the weekend (because they are closed Saturday and Sunday) isn’t to help these situations, they are simply a shared branching hotline. After waiting until they open Monday morning I asked to speak with management, and spoke with JENNIFER B. It’s not surprise that customer service has taken a huge dive based on how this manager handled my call. Basically taking no responsibility for not having anyway to help this issue over the weekend with comments like, “we will never be open over the weekend” and “‘maybe you should bank elsewhere that is open over the weekend”. I’ve banked with connection credit union since I was 16 and would expect a more professional response especially from a manager. If you do not have assistance for these issues over the weekend at least have something on your website to tell me who to call. Jennifer continue to place the blame on the company that didn’t call me to verify the purchase but didn’t take any responsibility to even try to help me as a client feel like my membership was valued. I will be leaving this bank.
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April 2021 by Lorrie Talkington
Lines are waaaaay to long do I go inside, but they need more staff other then that I love the Customer service that we get to make you feel important
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March 2021 by R R
Unrecommended. Gave cash to deposit. Told me it was a different amount than I thought. I said are you sure? They said yes were confident. Even though I knew the exact amount I handed them I just gave up. About an hour later checked my statement and guess what? There was an additional deposit that added up to the exact amount... Cant recommend, almost lost money due to counting error that I'm assuming was from misplacing cash that was just handed to them.
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January 2021 by Ahmad G.
If you're looking for an auto loan this is a great option. Fast underwriting and good rates. Definitely feels more welcoming than some other local institutions. I've sent several clients here with success. Dot will definitely take care of you!
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December 2020 by Evelyn Carty
The very first time I got signed up with their online portal, it was giving me access to someone else’s account information. It was a huge invasion of privacy, as well as very unprofessional & insecure. I gave them another chance, only to not be able to have access to my card over the weekend when I have bills due around my payday. (Not the first time this has happened) They were closed Thanksgiving which is understandable, then they were also closed on Friday which I don’t understand since it wasn’t a holiday. I tried calling & their system would just keep repeating the same message when I tried to leave a voicemail, which I wasn’t able to. I called at 9am when they opened, to have a 15 minute conversation, being put on hold multiple times & being talked over, only to find out my card was shut down for “fraud purposes” even through there hasn’t been any fraud on my account. The only way I can pay my bills online is to sign up for more of their bs or wait a week plus for a new card to be sent in the mail. Needless to say I’ll be switching banks on my day off.
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December 2020 by Ashley S.
I loovvveee this credit union! It's a small town business that is really about helping the community better themselves and they care about their members! So happy to have switched from a bigger bank where I was just a number.
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October 2020 by Jesse Q.
I've banked with CCU for 10 years now. Not living by the actual banks now I've have a couple difficulties with accessibility. 1 month ago I deposited 300 dollars into credit Union atm and $300 was lost. Over the holiday weekend my rent payment went through and an overdraft happened. I saw it was going to happen and has the money to stop it from happening but has no way of depositing the money other than risking the atm deposit again. I called in to explain my unique situation to the bankers in office today at CCU and was met by 2 employees that both dealt with the situation unprofessional and seemingly not understanding or wanting to want to help their loyal banker. At one point I was transferred to a manager of some sort who was honestly even more rude than the first employee. I've rarely had bad interactions with CCU as I've been banking with them for 10+ years. Disappointed in the customer service today from the CCU employees in office. Help your people in a time of need. Is it that hard? Press the button.
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August 2020 by Nicholas Zulick
Usually great service and friendly workers. Only thing I would change is the structure of how they help customers during the pandemic. Right now as far as I know, my only option is the drive thru window which is usually fine, but some days the line piles up more than 6 cars, and sometimes people take 10-15 minutes to do a single transaction.
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July 2020 by Gmguy3car
Sooooo many mistakes DO NOT BANK HERE You’ve been warned, they let your debit and credit cards expire, they deposit cash as credit payments, they will not take $15 in sorted change to make a payment to THEM, they give loans for cars and when the engine blows after 4K miles YOU'RE SCREWED I paid over $10k in loans and interest and they continue to be a horrible institution the manager is absolutely clueless no wonder they no longer have two locations!
