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September 2023 by Robby M.
BECU was great- in and out with a new bank account. No complaints whatsoever. Excellent credit union!
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May 2023 by Brandon Ratcliff
Really sad that all my business is pushed to an ATM.(no tellers) and if you do speak to people. They are rude. Day one had eyes rolled at me snarky remarks when I asked why no tellers. When I declined offers they where added any how. Online banking is something special. I have to verify with a code EVERY TIME FOR MONTHS NOW.when I've called and or walked in to ask when it will stop I get treated like a Karen. When paper work was done I was led to the ATM. If u get paid by check. U won't get your money tell several days later. Do to the ATM needs to verify. I'm only allowed $500 a day. So I have to pull rent two separate days. Not a friendly atmosphere at all. Really feels like this credit union doesn't care about are area at all. No BECU ATMs to be found anywhere but on the building. This is not a credit union that offers loans.(well they do but your not getting one unless u go to Seattle and talk with decent humans) the staff here has something shoved waaaaay up there. Dropping this bank for an actual credit union that cares.GO TO KITSAP CREDIT UNION!!!!!
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December 2022 by Rachielle
I had the best experience with William R. He was extremely polite, patient and kind with the billion questions I asked. I lack much knowledge in the world of banking/finances. William explained it all so well and even provided me with visuals so I could understand.I typically seek services with the BECU in the Seattle area. For the last couple of months they weren’t able to give me much info in regards to my Roth IRA. But William was the first person to give some further information. He’s definitely someone I’ll keep in touch with in regards to my BECU needs.
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December 2022 by David Baxter
Unfortunately they do not offer any actual customer service via phone. I found a wallet and have been trying to connect to the branch so they can get a hold of their customer. I would never bank with a bank with no customer service.
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September 2022 by Gabriel
STOP! Read this before deciding to utilize BECU for your banking needs. I have been a member of BECU for several years, and it has been the worst banking/.credit union experience I have ever had. They are rude, uppity people who care more about process than they will ever care about customers. The odds of you getting a loan, or line of credit with them are nearly impossible unless you have stellar credit and lots of money in your account. This is not the Credit Union experience you want, they are no different than a bank like Wells Fargo. They will charge your account 25.00 for 1.00 overdraft, they will roll their eyes at you when you ask them to do something they do not want to do. Their online experience is good, but nothing else about this Credit Union is a "good" experience. Take your hard-earned money elsewhere, I recommend WSECU, where I also have an account, even a bank if you must, but steer clear of BECU.
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July 2022 by T. F.
BECU continues to be what they profess, and in this case, thanks to Megan B. in Silverdale. As a previous personal and business client of Bank of America for over 20 years, I've learned to expect varying degrees of complications, hurdles or--at times--mismanagement of my financial account(s) requiring in-person meetings. So when I needed to make a clerical change to my account requiring an office visit, I had some anxieties. But Megan B greeted me immediately, was pleasant and engaging without being disingenuous, and made my administrative changes quick and easy. Thanks again!
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December 2021 by Amber Meade
Staff is cordial and the wait time for my appointment was only a few minutes. Amy T. was very professional and had me all squared away in no time. I use the ATM here often and the lobby is always clean. I feel safe walking in after dark. Looking forward to the day BECU opens a branch in Port Orchard!
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December 2021 by Luna Synclaire
I originally opened an account here as a secondary to only use for bills while continuing to use Navy Federal as my main account. I went in today just to pick up my new debit card and Loren was extremely kind, helpful, and professional. I was so impressed with this branch today that I decided to transfer all my money to my new BECU account instead.
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August 2021 by Evone Elia
Me and my fiance had THE BEST experience with the assistant manager Jordan. She is AMAZING at her job, she's VERY knowledgable and she spends TIME with her customers. We cannot be more thankful to have spoken with her today and getting our finances in order. Thank you so much for your time and assistance!
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May 2021 by Bryan Zimmerman
I have recently needed assistance with my personal and business accounts which required me to drive to a location, my preference is to drive to Silverdale from Gig Harbor to work with Jim vs. the Tacoma branch. This may sound like a waste of time but my experience is the service is much better at the Silverdale branch, I have been with BECU since 2005 and also have had great experiences with Steve in the Lacey office. Thank you for always helping with my banking needs.
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May 2021 by scott thomas
Francisco solved my minor problem with ease - give that man a raise!
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March 2021 by Amber Cooper
Staff is cordial and the wait time for my appointment was only a few minutes. Amy T. was very professional and had me all squared away in no time. I use the ATM here often and the lobby is always clean. I feel safe walking in after dark. Looking forward to the day BECU opens a branch in Port Orchard!
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February 2021 by Victoria Davis
I originally opened an account here as a secondary to only use for bills while continuing to use Navy Federal as my main account. I went in today just to pick up my new debit card and Loren was extremely kind, helpful, and professional. I was so impressed with this branch today that I decided to transfer all my money to my new BECU account instead.
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February 2021 by Toural Forza
I have an Auto Loan at this bank and went first time to make an auto payment. Stuff are friendly and give you a lot information about your loan. I would like especially say thank you Fransisco helped me a lot and gave me useful information about everything. Thank you!
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January 2021 by Jacob Viers
Amy Taylor was very professional and helped with all the acclunt issues I was having in a professional and quick manner. Highly recommended.