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10AM - 6PM
14535 Bothell Way NE, Shoreline
Self Storage
“I got fed up with another storage company's frequent and steep rate hikes and decided to switch. I chose West Coast Self Storage. Phil was absolutely great during the whole process from showing me around the facility and getting me set up with a unit. Thanks!”
“Lem Lem was sooo very helpful to us in the process of solving our problem with our lost key. She made it clear and easy to understand how to resolve out problem.”
“I have been at this Public Storage location for about a year now. The staff here care about doing a good job and their customers.
The facilities are always clean. I hardly ever see any trash. The bathrooms are regularly cleaned.
I recently had a tricky situation in which Austin helped me navigate a storage unit transfer (I changed my mind inconveniently). Everything worked out, and I am grateful.
Thank you to the team and management.
5 stars.”
“This place is great! Been storing here for a little over 9 months and have no regrets. People there make the whole experience easy and smooth. Sean is very helpful and efficient.”
“Lem Lean gave the best customer service I’ve ever had with Public Storage.
When I accidentally got charged for an extra month after moving out she called me and made sure i got refunded for the extra charge, went above and beyond during the check out process.
Thank you Lem!”
“Linda helped us choose the right storage unit and encouraged us to meet our goals. She was a pleasure to work with. My only complaint is that sometimes the hallway doors stick, and we can't get in as easily as we'd like.”
“I must be honest, my first experience with the Public Storage was rocky when I went to the office during business hours and could not talk to someone. However, Mike and Jason, did a fantastic job explaining the co-management of the two Shoreline locations, they were friendly, helpful, and very professional.
It was their people skills and positive attitudes that turned me into a customer.
I get it, now days everyone expects instant results, instant service, instant responses but at the end of the day we have to remember we are dealing with other humans that have responsibilities and schedules of their own. Besides, the online system can answer 95% of the questions you could have and I was able to setup everything online (kuddos for the app, so much easier)
Thank you for following up after my initial call, I look forward to interacting more with you guys in the future.”
“I can't thank Karenza enough for all the help she's given me. Every single time I visit the office/call and ask her a question she's always giving me as much information as she can while being incredibly warm and friendly! The process of renting a unit, learning more info about office/building times, and general contract jargon was all very easy to learn and navigate because of her. At this point, I always hope I get her whenever I visit the office because she's been so helpful. I don't feel any hesitation with asking for clarification and she's shown a lot of patience while teaching me the logistics of renting a unit. Thanks Karenza! ☺️”
“We got there right at opening and had an easy check-in after reserving our truck online. Antoine stayed calm and helpful even as the morning was starting to pick up, answering different questions from various customers and coworkers, and touching base with the dispatch center for us to optimize our time with the truck.”
7:00 AM - 7:00 PM
16503 Aurora Ave N, Shoreline
Self Storage
“We got there right at opening and had an easy check-in after reserving our truck online. Antoine stayed calm and helpful even as the morning was starting to pick up, answering different questions from various customers and coworkers, and touching base with the dispatch center for us to optimize our time with the truck.”
“Dave and Phil have been very friendly from the beginning and patient in answering all my questions. It’s convenient to have them right next to a U-Haul location. There was no line and I was assisted right away. Service was quick and easy! Highly recommend and will be sending all my friends here next time!”
“This would have been a 2 star review, but Cameron went above and beyond to make things right for us.
There were snafus not of our doing that delayed us from even leaving the lot, so I called to make sure we weren't charged for extra time. When we got back the lot, I went over all the issues that had occurred, he looked at the account and he made adjustments right then. He also apologized. I was very impressed with his actions.”
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“We just signed up tonight, and Faith provided the best self-storage service I’ve ever experienced. Her professionalism and friendliness made the process incredibly smooth and enjoyable. She showed us all the units we wanted to see before we made a decision and was very helpful throughout the entire process.”