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February 2024 by Crystal Hahnlen
Heads up--- They're not open on Sundays and close at 1pm on Saturdays, and no after hours drop!! I didn't assume this and when I tried to return the car on Saturday afternoon and couldn't, it cost me for two extra days because they weren't open until Monday.
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February 2024 by ANDREA MCLAUGHLIN
The first time I used Enterprise was when my husband's car was in the repair shop. So, I decided to rent a car from Enterprise, which was located near the mechanic in Shoreline, WA. After booking the car online, I received a call from Colin R. within 15 minutes to confirm my pick-up the next day. From that point on, my experience with Enterprise and Colin R. was quite pleasant. Even though I've been a loyal member of Budget Car Rental for many years, I think I may have found my new go-to car rental service with Enterprise.
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January 2024 by Dulce Valencia
Annie at Shoreline needs to be the President of the world or at the very least get an incredible raise. She is the utmost professional and took care of us so efficiently and made us feel so welcome. This was my first experience renting a car and things were made so simple by Annie and the team at Enterprise at shoreline. Thank you Annie, for all your help. You are incredible at your job and Enterprise is lucky to have you.
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January 2024 by Maria G. CRAWFORD
They were very friendly and helpful
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January 2024 by It’s Me
Awesome employees and great service
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December 2023 by Yonathan Asmu
I needed a rental for Saturday 12/09/23 with the intent on returning the vehicle the evening of the following day .... Called to book a vehicle over the phone. Spoke with the rep and she explained that because none of the Enterprise locations utilize "After hours vehicle deposits" that I would be required to pay for the vehicle for another day?!Ridiculous. This is why Turo will slowly take market-share. I highly suggest employee's of all enterprise locations find new employment as it's just a matter of time until Enterprise closes up shop.Best of luck
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December 2023 by Emeryson S
They were really easy to work with, super friendly, and they were even able to pick me up and drop me at the repair shop I was having my car fixed at which just made the whole process of getting my car fixed way less stressful.
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December 2023 by King Golden
I totally felt verbally attacked by the manager of this location. She also blocked my personal car from leaving with the rental car i just dropped off. To feel like I'm held hostage by the management you place at this location is unprofessional and very alarming. I will be calling corporate about this horrible experience. I will never come to this location again!! Your products should not be used as weapons.
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December 2023 by Ruoxi Liu
My best ever rental experience! My insurance company helped me setting up an order. Then enterprise called me to make sure I understand the process. On the day I dropped my vehicle, they drove me from the body shop. Andrew was very patient and spent time with me to explain the process and walk me through the vehicle. Great customer service!
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December 2023 by Ariel A.
Enterprise saved us when we were stranded without a car on the day of a friend's wedding. We had reserved months in advance with Hertz, but of course they didn't have a car for us. Luckily we were able to get a car from Enterprise and make it to the wedding. Since then we've rented from them another time and have an upcoming rental as well. Every time we've gone they have been helpful, friendly and efficient. Such a positive experience, especially in contrast to that other place. ;)
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November 2023 by Alex T Phung
I was in need of a rental vehicle as my vehicle sudden broke down on me. I didn't have much of hope of actually be able to rent a vehicle of choice given that it's an hour away from Store closing time. I booked a Nissan Rogue Mid-Size SUV online and arrived a the retail store 15 minutes prior to closing. The staff Charlie Bigbee helped me with my rental booking and she was able to see all the information I had on file and got me on the road with the exact Vehicle that I booked. Charlie was very helpful in going over all the checkout details and required information with me. It was a very quick and smooth process. I will definitely recommend Enterprise Rent-A-Car to anyone needing a temporary rental vehicle and I will be return when there's need for a rental vehicle.
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November 2023 by Thomas Rodgers
The staff here give great customer service. In particular Andrew and Ryan were friendly and helpful.
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November 2023 by Pete Chun
I needed a rental car that was not planned. My car needed unplanned servicing and would not be available for at least a week. I needed a vehicle for my job. It was not the way I wanted my week to start. It was a very stressful situation.Charlie at ERAC made the transaction less stressful. She provided great customer service and got me into a vehicle in a timely manner. I greatly appreciated her time and assistance.
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November 2023 by Quintin Reeb
Worked with whatever issues I had, a few delays from the shop working on my personal vehicle
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November 2023 by Barbara Davis
My experience was very professional, i feltrespected and valued as a customer. Anniewas the best, this is the way all customersshould be treated. thank you Annie