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April 2024 by Slslakegirl
We had terrible service from AmeriGas so signed up with Ferrellgas. We even put an auto device on so we did not have to check the tank when needing a refill. Well we ran out of propane yesterday…on a Saturday which was a day before a holiday so no service until at least Monday. Not sure what is going on with this company but we are not pleased to say the least. VERY POOR SERVICE!!!!
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March 2024 by Laura T-Green Eyes
They are always fast and courteous!
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October 2023 by Ryan Kaufman
The driver was very friendly and helpful for our first fill. He even performed a free leak check on the system for us. I've been impressed with this company and will continue to use them for our propane fills in the future.
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November 2022 by Joanne Krieger
Delivery was today. The service is great. My usage is estimated by Ferrellgas so I never worry about my supply running low. Much appreciated! Thank you for taking care of me.
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October 2022 by Cynthia S
The customer service people are very helpful and make it easy to work with them. The delivery was on time and a receipt was left on my door so I could see how many gallons it took to fill and what the price was. All good! I recommend Ferrell Gas.
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October 2022 by Cyn S
The customer service people are very helpful and make it easy to work with them. The delivery was on time and a receipt was left on my door so I could see how many gallons it took to fill and what the price was. All good! I recommend Ferrell Gas.
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August 2022 by Deb Haynie
I did not order propane that was delivered and I had to call and explain this for 6 months before someone actually looked and found there was no order.
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August 2022 by John Boldrick
Delivery man was great - fast and friendlyPrice OK, but always hope for cheaper
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April 2021 by Jane Mahony Hoppe
Can I give a NO STAR review? I just had a question about a tank and the woman was so rude, she wouldn't even listen to my question, she had no idea what I was calling about. There are a lot of negative reviews on this company and I can see why.
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March 2021 by Evan Kocjan
STAY FAR AWAY FROM THESE CRIMINALS!!!! Check out thier F rating with the BBB. We had one of thier tanks on our property when we moved in. Attempted numerous times to get them out to fill up the tank without luck. Thier excuse was \"it's on the schedule and a truck will be in the area on such and such of date\". That day would pass and the same excuse was given. We finally gave up when my family was freezing to death in winter and called up Amerigas. They came out the next day and installed a brand new tank, ran a safety check, and filled the tank to capacity the next day. AMERIGAS IS AMAZING. In the mean time we have been trying to get ferrellgas to pick up thier tank that has been rusting away in my driveway for OVER 2 YEARS! They keep sending invoices for the tank and I keep calling them to pick up the tank. We get the same treatment that caused us to abandon them in the first place. They keep telling us that they will come pick up the tank within 30 days. And once again the time passes and the process repeats. For over 2 years we have been trying to get them to pick up their abandoned propane tank and they will not do it. But they have no problem sending threatening letters to us every month. We are working to take legal action against them as well as warning all of our family, friends, coworkers and neighbors to stay as far away as possible from Ferrellgas.
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February 2021 by Terrie Hedger
I ordered propane for my sons new home for Christmas and they were supposed to light his pilot light for him since it was a new home and this is just for his fireplace. The driver delivered the propane and didn't light the light as instructed in the original instructions, he just drove out without even knocking.. After 15 emails, 4 phone calls sitting on hold for over an hour most the time and after 2 MONTHS LATER!!! They finally went out to light it and then told him it was broken. I then paid $198 to have a service call from the amazing Hoodsport Fireplace and Tub and they not only called me back the day of, they went out the very next day and come to find out the sensor just needed to be wiped off. Thank you Ferrellgas for costing me so much more money! I'll make sure my son doesn't use you for their Gas company.. CENEX and C\u0026D Propane I heard was way better... sincerely the \"WORST\" customer service I have ever had.
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February 2021 by Sadie Whitener
This company bought the supplier I had used for several years. I only use gas for a fireplace insert. Propane prices fluctuate, but immediately went up with this company, which seemed odd since they are a big, national company and my previous supplier was a small local distributor. Soon after, minimum purchases were required on top of the tank rental or additional fees were charged. My experience with representatives was not good. I finally cancelled and closed my account. Since I leased the tank they came to get the tank and Yes, even though there was gas in the tank they charged a large fee for picking up the small tank. Never again! My advice call around, check competitors.
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February 2019 by G. Grey
Rude customer service personnel.
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December 2018 by Cynthia Stang
Friendly, efficient customer service and on time delivery. I recommend them.
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August 2018 by Brian Shaw
The worst customer service. We sent back a leased tank that leaked with 35 gals. still in it. They took the tank when we weren't home so they would not have to explain their policy about no refund. They would not give credit to us, or try to set things right. The ladies who work in the office are rude and ignorant.they deserve zero stars.
