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August 2023 by Bagav I.
Racial Profiling, Harassment, and Extremely Poor Service.Every time I come to the store I have the Lost Prevention / Self-Checkout dude follow me whatever I go. One time he went running to the garden after me to check what was I doing. I got some items and put them In my cart and proceeded to the garden center to get some tools. He immediately came after me and walked really close to me, almost touching shoulders, confrontational, and invading my personal space. This is just one of the multiple incidents with Lost prevention and how they disguise their "customer service" and their " how are you today. Did you find anything you needed." BS. I know every trick in the book, specially for retail. Today, the same tall, white guy, was staring at me while I was loading four 5 gallons water bottles that I already paid for. I was putting the empty bottles where they usually go and as soon as I was doing that he came close, again, and was staring at me. I noticed this when I was loading the refills and I look at him and tried to approach him but he acted like he was doing something else and left almost immediately. The level of harassment and racial profiling in this store and in many different stores, such as Sequim Co-op, Walmart, and others, its unbelievable. It clearly doesn't happen to white people. Only to people of color, specially brown and black. The part that amazes me the most is that this "Lost Prevention" people are likes little dogs jealously guarding from their masters for a little piece of bone, that is $15 an hour and some free water in the break room. To all managers reading this review:Retrain your employees. Rethink the way you do business. Stop racial profiling black and brown people. Stop judging people by the way they look. I have spent 10 of thousands of dollars at this store so i can remodel a big property I recently bought. Some people look different than the hillbilly doing construction work. Get over it!Also, invest in new card readers. Every single reader shows "card reading error" and one have to try multiple times until it goes through. Your employees can't even greet people and do the most basic things like acknowledge when one is looking for items and they just pass by. They cannot even say "thank you" when the transaction is done or a simple "hello" when one approaches the register. This is embarrassing. Managers should be fired and they should get someone who is professional and capable and not an inept, narrow-minded, racist, and uncapable to manage a team.
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June 2023 by Susan C.
We had a great experience at the Sequim store. We bought a new lawnmower with help from the friendly and knowledgeable staff. Unfortunately, we had return it, almost immediately because of a good sized oil leak. We were able to return it, and get a new, more expensive model, at a good price. It was a very stressful experience that could have been much, much worse. But the staff and management went out if their way to make things right. I highly recommend this Home Depot.
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June 2023 by Diah B.
My boss order that came in this morning was ripped out and the whole box was covered with taped. this is unacceptable and the guy just drop the box and ran off without signing the paper. poor customer service, poor management, poor service, this people need to educated more and learn how to do better.
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May 2023 by Kevin M.
I started off in the hardware department. An old man was stocking with his back to me I waited for him to finish than ask for help no answer, asked again, no answer, asked louder he turn to me and yells at me ( can't you see I'm busy WHAT DO YOU WANT) I'm taken aback. Well I'm looking for a 5" pan head wood screw. He look around and hands an 8" screw with a 3/8 head on it. That's not what Im looking for I'll look myself. He then yells at me (That's what you asked for). Hum no it's not. I ended up finding my screws. I then head to the paint department, of course only one employee and he is no where to be found five minutes later here he comes pushing a ladder. Pushed the ladder into the middle isle. Tell me and another person standing there I'll be right with you. He then starts to put sticks on about eight sample bottles. Does nothing else with them. Then tell the two of us waiting for service for at least twelve/fifteen minutes now. I have to make a phone call to somebody who called in an order. The then had a five minute conversation with someone who may or may not even show up I left. I put my screws down in a safe place to go out to the parking lot to get a dolly. I push my dolly across the parking lot and load some particular board on it. Put my screws on top of my wood and park it down the lumber isle. I forgot some hangers I wanted. Came back to my cart less then five minutes an found all of my things had been pushed off my cart onto a low stack of wood all my shit scared behind the stack. I look over to some girl half naked crop top with my cart. I asked her why she did that she said she didn't that the cashier on lane two did it. This place is so mismanaged I feel bad for the few people that do go out of their way to be helpful. Corporate should definitely send new management. This is not the first time just the first time I'm posting.
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April 2023 by Bill Pennington
Helpful staff, great selection to rent.
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January 2023 by Marianne Cays
HD in Sequim only has 1 parking space now for Military Veterans. Had several before. Clerks don't offer Military discount even when customer is wearing a Military hat or patch. You have to ask and not everything qualifys you for one like Lowe's does.
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July 2022 by Mary Currie
Worst customer service ordered a door in April here it is almost August no one door yet
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April 2022 by Debra G.
This review is actually directed at Home Depot.com. DO NOT bother ordering appliances on line from these people. The delivery dates provided are a flat out lie. Clearly they're selling merchandise they do not have available. However they WILL charge you for that merchandise when you place the order. Our dishwasher order on Mar 2nd was "scheduled" for delivery on March 10th. The evening of the 9th we received an email stating that there is a delay until April 14th. This morning, April 13th we received an email stating it's delayed until MAY 3rd!! No credibility. Customer Service suggested I contact Samsung. But Home Depot too my money. . . . .total flakes.
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March 2022 by Anna A.
Reserved the biggest dump trailer by PHONE they had a week in advance for a out of town project. We didn't receive any notification that the person didn't return the trailer the evening before. We showed up and had to use their smaller trailer that requires multiple trips. With the cost of diesel, having to make multiple trips added 2 hours of driving on this project. Use DNK rentals and only Home Depot if your forced too.
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September 2021 by John J.
9:00 in the morning eight people standing in line and only one register open. I purchased two fence panels and three posts. It took every bit of 42 minutes from the time we left the register for their helpers to uncrate those two panels and load them on my trailer that was 5 ft away. We returned the following day to pickup another fence panel and I informed the outside guy that I need another panel he said ok and did nothing to uncrate the panel. I picked up a hammer and began the uncrating and he run over to stop me because I might get hurt. This place has really gone downhill.
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August 2021 by Pam A Logan
This is the worst customer service I have ever had!!!! Dawn a supervisor, no less hung up on me twice, because I was calling for my elderly mother who got a washer delivered and the guys who delivered it jammed it in the area and broke it! Now the refuse to do anything about it!!! I’ve called 3 times and they just hang up on me hoping I will go away!!!!!! HORRIBLE! HORRIBLE!!!!!! Will be talking to an attorney…. Watch your back Dawn!!!!!
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June 2021 by Laura Q. F.
I think it's great that Home Depot hires retirees to work part time, but it's important that they realize they are there to work. When our refrigerator died, I went to Home Depot on a Friday evening to order a new one. The two people working in Appliances knew nothing about appliances. They seemed to only want to chat with each other. After asking questions and getting "I don't know" responses, I decided NOT to buy a major appliance from this store and asked the two Chatty Kathies if they had dorm fridges, figuring I'd get one of those to use until a big fridge was delivered. Chatty Kathy #1 told me that she didn't know what a dorm fridge was. After telling her, she showed me a 10 cubic ft refrigerator, which was conveniently sitting next to boxes containing 1, 2, and 3 cubic ft. refrigerators conveniently labeled "Dorm Refrigerator." I went home in disgust.I ordered a new refrigerator online from Costco (delivery, installation, and hauling away the old one was included in the price!) I decided to get a dorm fridge after all from Home Depot, and ordered one online. Later that day, I went to the Sequim store to pick it up. Customer Service was busy so I waited. When one elderly clerk became free, he turned his back on me, pulled out his phone and started reading. I asked him if he could help me. He scowled, put his phone in his pocket and began logging into a register. Before he could log in, another customer service rep freed up so he turned to the other guy and said, "She wants to pick something up." That was it. No thank you for shopping here. Nothing. Just returned to his phone. The other guy turned out to be very helpful. He had the dorm fridge loaded into my car, and thanked me for shopping there. Finally, I got the dorm fridge home and unpacked, to find two dings on the side of the door. It works and returning it would be an ordeal so I'll keep it, but why am I paying full price for a damaged product?Do better Home Depot. Hire more people like the last guy. I get that being on your feet all day is hard. I get that not wanting to work after retirement is hard (I'm retired too). If you take a job though, do the job.
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October 2020 by Jolene Grimes Edwards
The customer service is excellent. I am so Thankful for Brett and other associates for taking the time to help me pick my insulation and then help make sure it was loaded up and secured for my long drive home. They make my huge project much easier. Thank you for the great service and care. Respects, Mrs. Jolene Grimes Edwards, Neah Bay
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March 2020 by Gerard Jones
the "premium " lumber is crap, the only saving grace is that you can cull thru the whole pile, and i often have too
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March 2020 by Danielle Nicole Hutto
Horrible customer service. The woman who sold us our washer didn't even offer us the extended warranties for purchase as they are supposed to. She told us we would receive our washer within 7-10 business days. They received it in 3 business days and proceeded to keep it for 16 days without even calling me to set up the delivery. I only found out they had my order because I called them. They lied to me and said "we just got it in a little bit ago", only to minutes later confess that they had it in their possession for 16 days.
