August 2021
Zip car let me know my car reservation was canceled 2 and 1/2 hours before I was to pick up. And that was it too bad. If I would have canceled 2 and 1/2 before my reservation they would have charged me. Customer service sucks and prices have gone up continuously.
July 2021
Zip car charged me erroneously and then refused to return the money. I would think twice about using them.
July 2021
NEVER use zip car. Every single time I've used it, there's been a catastrophic issue. Plan an extra 3-5 hours to your trip (to find and start the car). The car wouldn't start at a trailhead in the mountains AND we missed a ferry because of that issue. Ive never seen a more unreliable company.
