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February 2024 by Christopher Medawar
Comcast laid down an over ground orange cable across the property and across the public sidewalk. It is an obvious trip hazard and my tenant informed me that she already tripped. I cancelled my service with comcast and they have refused to remove the "temporary" cable. I filed three complaints with the City on 1/31/2024.I've been informed by Comcast on 6 different occasions, starting in Mid December that they will remove the cable. Still waiting as of 2/2/2024. When are you coming to remove the cable?The horrific service by this monopoly continues. I will sue if anyone trips on the cable.
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February 2024 by Jack Ryan
Not sure where do I add this remark but the lady I spoke with over the phone when I called customer service was just a pure joy to speak with. Her name was candy and she helped my concerns an set me up for success, kindness is contagious!!!
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February 2024 by Chintala Dharma
If only i could give a zero star.I have been here almost 3 times and it always took me more than 30mins to get my work done. They check you in and you’ll just have to sit there waiting for your turn. This would make sense when we really need to talk to one of the service experts. But they make you wait for equipment pick-up and equipment drop off as well which could be really quick.The employees here don’t really care about customer service neither does Xfinity. I’m leaving Xfinity once and for all for good.
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January 2024 by Catherine
I just moved and I came to pick up my modem in the evening, super fast process they just asked for my ID and that’s it. Not sure what reviews need an appointment to pick up.
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January 2024 by Kit Lin
The worst experience ever. If the system allows customers to give one star, I definitely will. One star is too many for this company!!I had some internet connectivity issues so the customer service ordered a new modem online for me and advised me to pick up the order 2 hours after in this store, which I did. When I arrived, the staff asked me to wait for a bit and nobody served me for the next 15 mins. I’m confused but at this moment, the staff just asked me to keep waiting.Meanwhile, another customer beside me told me he was also coming for pick up his order and already wait for 1 hour. The staff explained the way Xfinity serves their customers for pickup is different (ya, it’s definitely different to any other shops in the rest of the world). After the customer checks in, they’ll start requesting the helper to come, and it may take up to be 30 mins (but not a promise) for the helper to move from where he is to the store. I need to stay here until his arrival to help my order.There’s no alternative but giving up my order so I only can wait. The staff promised me he would text me when the helper arrives but guess what, he didn’t! (Why am I not surprised?)Overall the experience is horrible. If you have other internet providers in your area, highly recommend to move to others. Xfinity is the worst
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January 2024 by Trevor Hennings
5 stars for Gabriel. He did a great job and helped me get in and out quickly with a new phone.Thanks Gabe!
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January 2024 by Chris M
Waited an hour just to drop off equipment... in the end I just call xfinity and left it on the counter.Normally, I don't mind employees chatting but don't just stare at us for an hour while doing it
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January 2024 by Matty B
You cannot actually cancel your service at this location; you must contact a customer service representative either online or over the phone to do so.I made an appointment to cancel my service and spoke with the store manager Jonathan. I requested my service to be cancelled. He pushed buttons on his tablet and told me that it was cancelled, gave me a receipt for returning my rented equipment, and said I would receive a prorated amount from that day within 5 to 7 days. However, I was still billed 10 days later for the service I thought I had cancelled, and then had to waste 45 minutes chatting with the official customer service channel that could not take the charge off of my credit card, and instead said they would process a refund to my account, which would take 5 business days to process, which I then would have to log back into my account to select the method of retrieving those funds.This is such a ridiculous series of hoops to jump through, and seems intentionally convoluted to retain and extract as much money from you as possible.
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January 2024 by A PC
I went on my lunch break the male and female told me to take a seat it will be 45 minutes, just my name, no service while they socialized with each other
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January 2024 by shijun li
? worst service ever. They will just stand there doing nothing then taking the next customer
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January 2024 by J. mstwn
In this day and age where you can rattle off your entire identification.You do not need a physical driver's license to talk to somebody about your own damn accountTo further add I could log into the account on my phone and physically show that the phone is tied to the account, proving my identity as the user who signed a contract with Comcast. Again you do not need physical identification to sit down and talk with somebody one-on-one
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January 2024 by Qian Gao
Took me 2 hours to pick up a modem!!! Can’t believe how slow it is. Store is extremely short staffed and they charge extra $15 for shipping. Picking up modem needs to be a separated service, not mixing it with regular appointments. Such a waste of time!!!!! Management is just terrible.
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January 2024 by Aki_hei
Terrible service and they ignore the customers that visit the store
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January 2024 by Katherine J.
came just to pick up the wifi modem, spent 1 hour wait to somebody to go get it from the back!
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January 2024 by Khalid ..
Perpetually understaffed, incredibly inefficient, long wait times juxtaposed with employees lounging around instead of assisting customers. Frankly, it's a microcosm of the Comcast experience. If there is ever an option, avoid Comcast. If you're reading this review, you're probably being held hostage by Comcast, so that's probably not helpful. So the next best thing is to avoid this location.
