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February 2024 by Lolo B.
Madison Safeway employee abusive to patrons So I recently started going to the Madison Safeway because it's by my place. Not a fan of Safeway and my gut was right. I had a cart and was carrying out about 40 pounds of items from the top floor and down the stairs. As i reach the bottom of the stairs, a man in sunglasses who was a Safeway worker starts yelling "F u" about my cart at the top of the stairs (mind you not offering to help with a 40 pound haul to my car, and he's within a short walk to the carts instead of having to go to another floor to return the cart). I couldn't believe what I was hearing since I was actually saving work. And was like what? And he yelled F u again in a hostile tone and when I said "excuse me", he then flipped me off and it was scary from a grocery worker. I've never seen anything like it. Especially if he had been empathetic (he was not) he'd see me struggling with the weight, His anger and hostility and yelling at me despite me almost leaving the store was actually pretty scary. I put my Items in my car but decided to talk to the manager despite my fear. As I came up the stairs he saw me and said "you looking for me" in a threatening tone from behind sunglasses at 930 pm. He was obviously taking out a lot of rage and trying to intimidate me--him at 6+ feet. Are employees now allowed to wear sunglasses? I was scared but decided to stand up for myself. For this trip, I'd gone through self checkout so I didn't have to talk to anyone, let alone get abused. I refuse to let abusive men bully me. I spoke to the manager, and she did take it seriously. I also do not want this employee reprimanded harshly or fired. I want the corporation to take responsibility given all their profits.
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August 2023 by Jeff H.
Bad experience with deli department, bad customer service counter experience. Ordered food and they didn't have it at all
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August 2023 by Selena L.
Good supermarket ! Highly recommend. Has mainly everything I need and it's usually a very fast checkout process when I'm there.
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May 2023 by Zoe F.
The Starbucks worker was SO RUDE. She was clearly frustrated and expressed this when I ordered 2 strawberry refreshers. She was extremely slow and wasted my time.
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February 2023 by Jeannie Marie G.
good store convenient parking and the selection is pretty decent-they aren't exactly fully stocked but they'll have all or most of what you need and all necessities forsure
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May 2022 by Kristina C.
Quite a mixed experience tonight. My husband has COVID and asked me at 11:30pm if I could go get him some nasal spray to help him sleep. Safeway is open till midnight so I headed over. One woman was so nice and tried really hard to help me find the spray but it wasn't her department and we didn't see it. I started to leave and saw some on an end cap, awesome! Grabbed it, walked down the aisle, grabbed body wash in that aisle on my way to check out, was in the process of grabbing blueberries - also just on the way to check out, no browsing - when someone I presume was the manager yelled at me that the store was closed. It was 11:55? But I was leaving anyway... She yelled that I better check out now or not check out at all. Let's be clear: it wasn't yet midnight nor was I loitering about. She was so hostile and it took me off guard. I paid and then said to her that it's not like I wanted to be at the grocery store in the middle of the night, but my husband has COVID and needed medicine. Her response: "That has nothing to do with my store hours." What compassion. We exchanged some words and she called me a bitch. I won't be shopping here again. Note: when I got in the car, the time was exactly midnight, so I did not affect her store's closing time. I have worked plenty of retail jobs and would never treat someone like this.
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May 2022 by Liz S.
This place clearly has each employee doing 5 people's jobs while getting egregiously underpaid and it shows. It's a wonder they don't all walk out at once. The service is terrible but I really can't blame the workers, the issues are obviously coming from higher up.
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April 2022 by Dan G.
Safeway wants to hear from me.. but no phone number or hyperlink to help me... REALLY??? The empty gesture of "we care" versus an active concern... one more reason to shop elsewhere... accountability at Safeway/Albertsons =
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April 2022 by Jamilyn S.
Worst Safeway I've ever been to. Rude cashiers and always some drama with weirdos walking in and pulling their pants down. I never go into this store anymore and I live a block away.
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March 2022 by Elisa L.
Stores closes at 12, but some rude lady had the doors locked way before then. Knowing that the store was closing soon I was trying to hurry inside, when I got to the doors they began to open normally until she rudely ran up and closed the doors while yelling that , "I wasn't gonna run up" in her store and acted like I was in the wrong in some way? She was rude and unprofessional and shouldn't treat customers in that manner when the store hours says they are open until 12. If it was passed that time then I completely understand but it wasn't and I didn't do anything wrong.She should try going the extra mile when it comes to customer service. I like this specific store because of the quality food and products but after this experience, you'll be losing a good customer. I'm not the only customer this lady wouldn't let in, there were several before me and more after me. When I said that the store was still open, she continued to scream at me stating that she closed the doors at 1155, but she had them closed way before then. Any time a customer walked up to the doors and they opened she "ran up" and proceeded to close the doors on customers with a nasty attitude. She could've been way different in the way she conducted Herself to customers
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November 2021 by Michael M.
I live a block away from this store so it should be super convenient. I still find it faster to go to the one on 15th despite being further away and has no covered parking. I just can't find anything in this store. The layout sucks. I've gotten food poisoning from the shrimp in the deli. Very tasty but not worth it. They seem to have huge selections on some things and none of another. I don't expect anything from the staff anywhere so I'm not disappointed there. Wish they could get it together. Where's the small carts? It's a small store. Why do I have to push a cart designed for a family of 12 when the neighborhood is by far populated by single people?
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October 2021 by Sophia P.
The pharmacy is a joke, run by the slowest humans on earth. Flu shots? Walk ins stop at 5 pm but they have zero info online or in store so you waste an hour of your precious life waiting in the pharmacy line from hell to reach the front minutes after 5 to be face to face with shrugging morons who say "only before 5". Wish a functional pharmacy would take this shack over.
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October 2021 by MarsAttacks ..
Women the deli ( Asian express) are so rude and bark at you. You try to decide .. bark bark. CAN I HELP YOU!! Blank face waiting for you to answer ridge away. Get your food and go. Next customer!! God! The meat in the Asian food is fatty and chewy. Ew
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October 2021 by Mike T.
It has cheap food and groceries, and presumably most of the everyday necessities of city-goers. The deli food is by no means high grade, but for the prices it's offered at, it's to be lauded. I like the 8 piece fried chicken deal, and Jojos are good for the price too. Their baked goods are also a tremendous value for what you are paying.
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October 2021 by Ryan W.
The Safeway app simply does not work at this location. Clipping coupon deals does not work in the store and every time I go to the store, the deals will not show up on my account so I have to take pictures of the deals I clipped on every item and show them to management to get an override every time I come into the store. I've talked to multiple employees and this is a known issue. Additionally, I started placing online orders to avoid the issues with the deals not showing up in store and every time I place an order, at least half of the items end up unavailable. I just placed an order for pickup and waited and waited and no one came out to my car after selecting I arrived on the app and I had to call the store just to get someone to come out with my groceries. Also, I was in person in the store last week and waited over 10 minutes at customer service with 8 employees walking by me and ignoring my request for someone to help me with an item that was supposed to be behind the counter and after 20 minutes in total, ended up not even being available or behind the counter. I've been a Safeway customer for over a decade and this store is really struggling at all shopping options.