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February 2025 by Patricia Davis
PERFECTION is an understatement for this bank. I started a new account there (and got a CD with a fabulous rate) From the minute I walked in the door I felt valued: The Branch Manager Long Luong noticed me enter and greeted me and advised me with a warm and welcoming style. Thank you! Michelle Kim was the Personal Banker that worked with me and SHE WAS FABULOUS! I am 100% pleased and happy with everything that took place! I feel very valued as a client and I am actually going from bring some of my money from other banks to THIS Well Fargo because of the fully positive experience I had today (including great rates on the CD and interest on my checking account) Great people, great service, great rates...WOW ! I am so impressed - I almost can't even believe it was as wonderful as it was. Thank you for treating me as valued customer and also helping my money grow! (Perfect combination)
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January 2025 by A L
Horrible experience with a teller yesterday.
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July 2024 by Marguerite Hauberg
I love this bank. I decided to do a review as I noticed a lower than usual rating. I especially loved your online banking at the beginning, the first and best I ever used. I was managing my mother's farm and estate in Minnesota and could take care of bills, payments, etc with ease.
Also your staff in West Seattle is the best, friendly and really care about helping.
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April 2024 by James Rogers
Don’t sell euros. Useless location except for an atm.
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December 2023 by Vera Daetz
I really like this Wells Fargo agency, it is generally empty and their cashier staff is very attentive and friendly. In customer service you have to make an appointment so that they can dedicate time to your query, unless it is something brief.
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November 2023 by Манас Нишанов
The service was absolutely zero; I sat there for half an hour and no one came up.
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August 2023 by Mia Drysdale
I do not know why there is a bad rating on this bank when I have had nothing but good fortune with them and have been with them since 1997. I am local to the area and everyone of the bank treats me very well they know me by name and I have never had any issues with them. Now when it comes to Wells Fargo in general yes there have been 3 times my debit card has been. Confiscated but thank goodness for Wells Fargo algorithm that they knew that the expenses were not mine so I was refunded quickly and there was no problems moving forward don’t discount Wells Fargo in general. They are one of the best banks out there and have been in service since the early 1900s.
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March 2023 by Ann Mountjoy
Had a scheduled meeting in which the banker was extremely unhelpful and kept checking the time like he was waiting for someone else to show. He sent me away without an answer because the wait time of customer service was going to run into his next meeting.I ended up calling Customer Service on the phone later that day and they were able to clear up the problem in 2 minutes and said the banker should have been capable of doing the same.
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June 2022 by Brett W
I appreciated this branch’s sense of humor with a Defund Climate Chaos sticker out front. Wells Fargo remains possibly the banking sector’s biggest supporter of fossil fuels, with more than $188 billion in loans to oil and gas companies since the Paris Climate Agreement (per Bloomberg). I hope we will see more climate activism from other Wells Fargo employees.
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May 2022 by Jane Mathias
Visited wells fargo at West Seattle this afternoon and was immediately attended to by a representative - Axel. Axel was very patient and tried everything in their might to resolve the banking issues I had. It did take a while to get things done because they have a slow system and completely backed up call center but really liked the customer service here as compared to some other banks in the area. They have Wells Fargo complimentary customer parking for 30mins in the paid lot sk feel free to use the reserved spots as required. All in all i did feel taken care of here at this bank.
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April 2022 by Jane M.
Visited wells fargo at West Seattle this afternoon and was immediately attended to by a representative - Axel. Axel was very patient and tried everything in their might to resolve the banking issues I had. It did take a while to get things done because they have a slow system and completely backed up call center but really liked the customer service here as compared to some other banks in the area. They have Wells Fargo complimentary customer parking for 30mins in the paid lot sk feel free to use the reserved spots as required. All in all i did feel taken care of here at this bank.
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June 2021 by Jeff Steele
The employees at this branch are - for the most part - incredibly nice. But I went to the lobby with a business deposit (too large for the mobile app) on a Friday and there were 6 people in line and only 2 tellers working. On a Friday - which seems to be a day when it might be busy so maybe staff more? And every time I make one of these large deposits, it is over the "limit" of the teller and they need to call a supervisor - who was out running around the lobby dealing with several other things. A long - and seemingly unnecessary - wait. BTW - this branch HAD a drive-up which I used all of the time - and I usually had to (willingly) queue to use the drive-up. But they closed that months ago and they told me that no one ever used it. No one but me and the others I lined up behind every week, I guess. This is all due to Wells Fargo cutting back - and customer service is taking a huge hit.
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December 2020 by Brenden
Slowest wells fargo.
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August 2020 by Dennis Schulz
Lack of customer service and communication at its worst.
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June 2020 by Michael B.
We have to stop at this Wells Fargo once a month to pay our pool guy. Everyone that I've encountered that works at this locations seems very friendly and nice. The one thing you will notice as soon as you walk into the building is the 2" glass that separates you and the teller. They must get robbed on a regular basis because I've not seen this at any other bank in a long a** time! Parking is plentiful and there's never a line
