-
March 2024 by Stuart R.
On Friday Mar 1st at about 4:25, I went to the 999 3rd Ave branch in Seattle with a large check to deposit, thinking that in person would be more secure than an ATM. There was no line. It was all standard procedure, a deposit with no cash back, until the teller said she could not finish the deposit because she "needed authorization" and I should "take a seat in the lobby". She picked up her phone and started calling someone. I sat down and checked my email on my phone. Over 10 minutes later, she was still on the phone. I went to her station and asked what was the matter, and she said, "the picture on the check has changed", then she went to the back and faxed the check to someone, asking on the phone, "did you get it"? I went to another teller and asked to speak to the manager. He said she was busy with another customer (she was). So I waited some more. My teller was still on the phone and the other teller had gone to her station to see what was happening. I went to her station and repeated that I didn't need any cash back, and they can just give me a deposit receipt and do their verification later. The other teller said "we need to follow procedures". I was really exasperated and said it has been 20 minutes for a simple deposit and I didn't have time to wait. And my original teller was STILL on the phone. At this point the other teller said, "well, if you need to go, you can just deposit the check in the ATM". So I took the check, deposited it in the ATM and 30 seconds later I was on my way, with $2500 of my deposit immediately available. The next day, the check cleared and the full amount was in my account. So what the hell is going on here? What authorization did she need? Who was she talking to? What does it mean that "the picture changed"? WHY DID IT TAKE 20 MINUTES JUST TO TELL ME I COULD HAVE USED THE ATM??? I've been at Wells for longer than both tellers have been alive, I have twice that amount in my account, and this service was totally amateur. I will recommend to people that they don't do business here.
-
February 2023 by Zachary Reshovsky
Wells Fargo's central location is really great and has had some really easy interactions with bankers who are really kind and gentle. They (Lee-Norah and several of her people) are absolutely wonderful and much easier and more community banking oriented than three other banks I have worked with.
-
February 2023 by Kris Rose
Rude to the customers and individuals their training ?
-
October 2022 by Casey Myers
The building has no regard for the fact there is a bank inside. I could not cash a check because they would not let me in the lobby with my dog I was walking. Security in this building is extremely rude and dismissive and now I have no money for the entire weekend since all Wells Fargo's in Seattle are closed Saturday and Sunday. You need a separate entrance or some other way regular people can enter this public branch without being subject to the ridiculous rules of a private office building with callous, rude security personnel.
-
April 2022 by geo mac
Worst bank ever.
-
December 2021 by Jake Parks
I was surprised after banking with WF for over 15 years they would not cash a $10k check for me. On top of closing the branch nearest my house, forcing me to move most of my money to Kitsap CU, Wells Fargo has done nothing but try to hit me with fines. Staff treats me as if I am an untrustworthy customer and is not willing to put in the time or effort to help me.
-
December 2021 by Tad Bixby
I let them keep my money for me, so that says something...
-
November 2021 by Seedye B.
Why does anyone do business with Wells Fargo? They've made it clear they can't be trusted with your money. Or any bank for that matter. When they're not blowing up the global economy, cheating vets out of their houses, knowingly doing business with terrorists and drug cartels, losing billions of their customer money in drunken trades, etc. etc., their normal lawful business is AWFUL for consumers. Go to a credit union! Not only will you bet better service, better rates, better policies, you'll literally be making the world a better place.
-
August 2021 by Flor De Maria Mallahan
If I have the chance to give them cero ? for customers service I will do it.
-
December 2020 by Will Pierce
Clean, security presence, and Starbucks. Construction is slightly annoying. Tower is full of snooty people but can't blame the facility for that.
-
December 2020 by Thisguy isawesome
Twice! I come in and gotta wait for a "supervisor" to get my currency. I came on a weds afternoon and still waiting...
-
November 2020 by Lily-Mae Irving
Wow! I approach your staff to help me to choose a best choice for banking experience. I was so happy when she helped me. ?
-
October 2020 by Randi Cox
The homegrown downstairs has great salads and better coffee
-
September 2020 by Watermelon Warlord
They have parking garage, it is under remodel around building, great security, friendly helpful building staff,
-
August 2020 by Tuesdaye H.
Horrible customer service, I requested a letter of deletion by mail for a hard inquiry as instruction by the rep in the auto department, it's been 2 months I have received no letter back, not even one stating they cannot provide a letter of deletion. Poor communication and customer service is not acceptable from a bank. Glad I don't have an account with them and didn't get my car loan with them!
