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February 2024 by Dagne Johnson
I love this store as they listen and are so helpful! Won't go anywhere else!
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January 2024 by Erin Wilson
I came into this particular location because it is so convenient to where I live and the queue always moves quickly. The phone I wanted needed to be ordered from another store and when it arrived I was given a call. I had the pleasure of working with Audrey on both occasions and the phone was set up quickly and all information was seamlessly transferred. It was so easy that I brought my partner back 3 hours later to upgrade her device as well. I highly recommend this store and staff.
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January 2024 by Bob Mayoue
Haley, helped me replace my broken phone! I sat on it!!! Ugh… Also I didn't have insurance another ugh…. Now, I do… $$$ is a good learning tool. Anyway she was very helpful, and knowledgeable plus gave me good advice too. Thank you for a job well done. BM
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December 2023 by Nathaniel Cunha
I used to make a living playing poker, but I stopped when I couldn't stomach mostly taking money from problem gamblers. But at least in that case, they knew they were playing poker.This store forces accessories to be purchased with trade-ins. Verizon corporate doesn't allow this with authorized retailers, but clearly they don't actually care since you can see in the reviews that this has been happening here for years. The sales people could make a lot more money taking from players at the poker table instead. Then at least the players would know they were playing the game instead of just unwittingly being robbed.Thanks for the motivation to switch carriers finally and save a load of money per month.queue the review reply from the office to make it seem like they are fixing the problem that they've also replied to in the past for years:
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November 2023 by Eilis Jones
Audrey and Lena helped us add a new line and upgrade 2 iPhones. Both of them were fantastic. I’d definitely recommend this location.Side note - Verizon’s tools for its stores are terrible. Prepare to wait a while, at no fault of the workers there.
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November 2023 by Matthew Warnke
Staff is very knowledgeable and helpful. Verizon is lucky to have them. My wife and I had all our questions answered and the process of getting new phones went seamlessly.
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November 2023 by Anne Fiske Zuniga
Audrey at the Interbay store was outstanding. She was clearly knowledgeable and very effective.
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October 2023 by Josh
UPDATE: Verizon let me know this is a third-party store and is not directly affiliated with them. They recommended I do not visit this location. I also reached out to the email provided in the owner’s reply and they stopped responding after 2 emails.Original: DO NOT purchase your new iPhone here with a trade in! They force you purchase a $214 accessory bundle which comes with a cheap phone case and a screen protector and say they cannot give you trade in credit otherwise. I called Verizon support and they said it’s against their corporate policy to do this and suggested I visit another store. You know it’s bad when Verizon tells you not to shop here. Hopefully corporate will punish their store for their predatory and unethical practices.
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September 2023 by Sabrina Matson
Thank you Kaighley and Oscar for your help today and getting my phone set up... It was a smooth transition.
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September 2023 by Caroline Plummer
I purchased 2 phones from this store about a year ago (one for me and one for my son). I was having a problem with losing some contacts and could not resolve on my own. I went into the Interbay Verizon store yesterday and was greeted with a very friendly welcome by Oscar. Oscar took a look at my phone and readily helped me resolve my problem. He was very polite . What a wonderful experience. I look forward to continuing to do business with this store. Caroline Plummer
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September 2023 by Sean Gronholt
There’s bad customer service and then there’s “Eff you, I’m not even going to try to treat you with basic human dignity.” The blonde, bespectacled young woman manning this store chose the latter, so I chose to leave.She evidently woke up feeling like the world needed a bit more misery in it, so, putting her best Daria impression on, she must have ventured forth to treat everyone she met today with rudeness and condescension.This VZ store is a thumbs down. Avoid.
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September 2023 by Sean G.
There's bad customer service and then there's "Eff you, I'm not even going to try to treat you with basic human dignity." The blonde, bespectacled young woman manning this store chose the latter, so I chose to leave. She evidently woke up feeling like the world needed a bit more misery in it, so, putting her best Daria impression on, she must have ventured forth to treat everyone she met today with rudeness and condescension. This VZ store is a thumbs down. Avoid.
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August 2023 by Jean Caporaso
Hailey was outstanding, you should be proud to have her as an employee!! she help me out with my phone very valuable employee again
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June 2023 by Jeffrey Delissio
Sally and Hailey were excellent and were a great help! I appreciate all that they did to help me with my phone.
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May 2023 by Jeffery Parks
Haley was great - explained everything in an even manner - told me what I needed and didn’t try to upsell but walked out with requisite car and wall chargers, she applied the screen and camera protectors and I’m very happy!
